Table of Contents
Advertisement
Step 5.
If any hardware failure is detected and you are unable to locate and resolve the problem, you can
call Lenovo Customer Support Center. See "Call Lenovo" on page 67.
Recover your Windows operating system
When you encounter some unexpected issues with your operating system, you can choose to recover your
operating system by yourself or call Lenovo Customer Support Center.
Note: Microsoft constantly makes updates to the Windows operating system. Before installing a particular
Windows version, check the compatibility list for the Windows version. For details, go to
support.lenovo.com/us/en/solutions/ht512575
To recover your operating system
to...
Factory defaults
A previous system point
Self-help resources
Use the following self-help resources to learn more about the computer and troubleshoot problems.
Resources
Lenovo Support Web Site
Tips
Lenovo Community
Accessibility information
Windows help information
Windows label
Windows Genuine Microsoft label indicates the edition of Windows preinstalled on your computer and
whether the device is preinstalled with or licensed for genuine Windows.
Your computer might have a Windows Genuine Microsoft label affixed to its cover depending on the
following factors:
• Your geographic location
• Edition of Windows that is preinstalled
Go to
https://www.microsoft.com/en-us/howtotell/Hardware.aspx
Genuine Microsoft labels.
• In the People's Republic of China, the Genuine Microsoft label is required on all computer models
preinstalled with any edition of the Windows operating system.
• In other countries and regions, the Genuine Microsoft label is required only on computer models licensed
for Windows Pro editions.
66
ThinkPad X13 Gen 5 and ThinkPad X13 2-in-1 Gen 5 User Guide
.
See...
Refer to the instructions in
HowToCreateLenovoRecovery
Refer to the instructions in Popular Topics:
solutions/ht118590
How to access?
https://pcsupport.lenovo.com
https://www.lenovo.com/tips
https://forums.lenovo.com
https://www.lenovo.com/accessibility
• Open the Start menu and click Get Help or Tips.
• Use Windows Search or the Cortana
• Microsoft support Web site:
https://support.lenovo.com/
https://support.lenovo.com/
®
personal assistant.
https://support.microsoft.com
for illustrations of the various types of
https://
Advertisement
Table of Contents
