Product Warranty - Ximeta NetDisk Mini MNC10-40 User Manual

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NetDisk User Manual NetDisk Direct Attached Storage / NDAS
Chapter 14 Product Warranty
XIMETA, Inc. provides a warranty for its product only if the buyer originally purchased the product from:
XIMETA, or an authorized Reseller / Distributor.
Limited Hardware Warranty: XIMETA warrants that the hardware portion of the XIMETA products ("Hardware") de-
scribed below will be free from material defects in workmanship and materials from the date of original retail pur-
chase of the Hardware, for the period set forth ("Warranty Period").
Limited Warranty for the Product(s) is defined as follows:
Hardware (NetDisk unit, excluding power supplies)
XIMETA's sole obligation shall be to repair or replace the defective device at no charge to the original owner. Such
repair or replacement will be rendered by XIMETA at an Authorized XIMETA Service Office. The replacement Hard-
ware need not be new or of an identical make, model or part; XIMETA may in its discretion replace the defective
hardware (or any part thereof) with any reconditioned product that XIMETA reasonably determines is substantially
equivalent (or superior) in all material respects to the defective Hardware. The Warranty Period shall extend for an
additional ninety (90) days after any repaired or replaced Hardware is delivered. If a material defect is incapable of
correction, or if XIMETA determines in its sole discretion that it is not practical to repair or replace the defective
Hardware, the price paid by the original purchaser for the defective Hardware will be refunded by XIMETA upon
receipt of the defective Hardware. All Hardware (or any part thereof) that is replaced by XIMETA, or for which the
purchase price is refunded, shall become the property of XIMETA upon replacement or refund.
Limited Software Warranty: XIMETA warrants that the software portion of the product ("Software") will substantially
conform to XIMETA's then current functional specification for the Software, as set forth in the applicable documenta-
tion, from the date of original delivery of the Software for a period of ninety (90) days ("Warranty Period"), only if the
Software is properly installed on approved hardware and operated as contemplated in its documentation. XIMETA
further warrants that, during the Warranty Period, the magnetic media on which XIMETA delivers the Software will
be free of physical defects. XIMETA's sole obligation shall be to replace the non-conforming Software (or defective
media) with Software that substantially conforms to XIMETA's functional specifications for the Software. Except as
otherwise agreed by XIMETA in writing, the replacement Software is delivered. If a material non-conformance is
incapable of correction, or if XIMETA determines in its sole discretion that it is not practical to replace the non-
conforming Software, the price paid by the original license for the non-conforming Software will be refunded by XI-
META; provided that the non-conforming Software (and all copies thereof) is first returned to XIMETA. The license
granted respecting any Software for which a refund is given automatically terminates.
What You Must Do For Warranty Service:
Registration is conducted via a link on our Website (http://www.XIMETA.com). Each product purchased must be
individually registered for warranty service within ninety (90) days after it is purchased and/or licensed.
FAILURE TO PROPERLY TO REGISTER MAY AFFECT THE WARRANTY FOR THE PRODUCT.
Submitting a Claim:
Any claim under this limited warranty must be submitted in writing before the end of the Warranty Period to an Au-
thorized XIMETA Service Office.
The customer must submit as part of the claim a written description of the Hardware defect or Software nonconfor-
mance in sufficient detail to allow XIMETA to confirm the same.
XIMETA, Inc 39 www.XIMETA.com