Ximeta NetDisk Mini MNC10-40 User Manual page 27

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NetDisk User Manual
9. I've installed my NetDisk and it shows up as a Black Dot.
Make sure you are using the latest version of NetDisk software. USB does not require NetDisk soft-
ware to work; so if you are using USB, the software is not needed and this explains why there is a
black dot. Also, double check the following: the power cable is plugged in tightly, the LED light is
blinking where the switch port where it is connected, dip switches (if any) are in the down position
(for NDAS mode).
Also, latest versions of antivirus software have a feature called Script Blocking. Please ensure that
this feature is disabled along with any firewall software before installing NetDisk software.
You might also need to enable NetDisk protocol and programs to run alongside your firewall soft-
ware. Even after you have done these steps, your firewall/antivirus software may still block access.
If using Wireless, make sure you are connected to the wireless router and that the signal is strong.
Try to check for and install the latest firmware from your router's manufacturer website and for the
latest drivers for your wireless card.
You can also try plugging in via Ethernet to see if it works that way.
If using VPN software, try unchecking the box for Deterministic Network Enhancer or any other VPN
protocol in your NIC Properties.
If, after everything, it is still showing as a black dot, please try disabling all your Startup items and
non-Microsoft services from your msconfig utility.
Msconfig can be accessed by clicking on Start-> Run-> and typing in "msconfig" and clicking OK.
For further help, please contact
10. When adding NetDisk to my computer, why does the "ADD" button stay gray?
You may not have entered all the alpha-numeric values correctly. There are no letter "O"s; please
verify that you have used the number "0" (zero) for anything resembling an "O." Also please check
your other letters as well; two V's may look like a W. Start by entering only the NetDisk ID. The ADD
button should not be grayed out if the correct ID is entered. Once it is not grayed out, proceed to add
the Write Key as well.
Please also make sure that there are 20 characters for the NetDisk ID, not including the Write Key.
XIMETA, Inc
support@ximeta.com
27
NetDisk Direct Attached Storage / NDAS
or call 949-753-7900
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www.XIMETA.com