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WHEN
YOU NEED
SERVICE
Follow these steps
1. If your cooktop should fail to operate, review the
following list before calling your dealer. You could save
the cost of a service call.
Has a fuse blown, or is the circuit breaker open?
Is electric cord plugged into receptacle?
Is manual gas shut-off valve open?
Are pilot flash tubes properly aligned?
Are burner ports plugged?
Are grates positioned so that locating pin is in hole
in cooktop?
2. If the problem is not due to one of the above items,
see "How to Arrange for Service' listed in the Warranty
Statement.
3. If you are not satisfied with the action taken, contact
the Major Appliance Consumer Action Panel (MACAP).
MACAP is a group of independent consumer experts that
voices consumer views at the highest levels of the major
appliance industry. Contact them only when the dealer,
authorized servicing outlet, wholesale distributor, and
KitchenAid have failed to resolve your problem.
Major Appliance Consumer
Action Panel
20 North Wacker Drive
Chicago, IL 60606
MACAP
will in turn inform us of your action.
In all correspondence
about your cooktop, please include:
Date
Your Name,
Address,
and Telephone
Number
Type of Appliance
Brand
Model Number
Serial Number
Date Purchased
Dealer from Which
Purchased
(include address)
Servicing Agent (include name and address if different
from dealer's)
Location of Appliance
© A Clear Description of the Problem and the Service
Required.
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