When You Need Service - KitchenAid KECG260 Use & Care Manual

WHEN YOU NEED SERVICE
Follow these steps
1. If your cooktop should fail to operate, review the following lisl before calling your
dealer. You could save the cost of a service call.
• Has a house fuse blown, or is the circuit breaker open?
• Are heating elements properly seated in receptacles?
2. If the problem is not due to one of the above items, see "How to Arrange for
Service" listed in the Warranty Statement.
3. If you are not satisfied with the action taken, contact the Major Appliance Con-
sumer Action Panel (MACAP). MACAP is a group of independent consumer ex-
perts that voices consumer views at the highest levels of the major appliance
industry. Contact them only when the dealer, authorized servicing outlet, and
KitchenAid, Inc. have failed to resolve your problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
MACAP will in turn inform us of your action.
In all correspondence
about your cooktop, please include:
• Date
• Your Name, Address, and Telephone Number
• Type of Appliance
• Brand
• Model Number
• Serial Number
• Date Purchased
• Dealer from Whom Purchased (include address)
• Servicing Agent (include name and address if different from dealer's)
• Location of Appliance
• A Clear Description of the Problem and the Service Required
15