The Printer Does Not Print; Printer Is Making Unusual Noises - Xerox WorkCentre 6015 User Manual

Probable Causes
The printer is connected to a power strip
shared with other high-power devices.

The Printer Does Not Print

Probable Causes
The printer is in Energy Saver mode.
PrintingScout displays an error message.
The printer is out of paper.
A toner cartridge is empty.
The Error Indicator is blinking.
Both control panel indicators are off.
The printer is busy.
The printer cable is disconnected.

Printer is Making Unusual Noises

Probable Causes
There is an obstruction or debris inside
the printer.
Solutions
Plug the printer directly into the outlet or into a power strip that is
not shared with other high-power devices.
Solutions
Push the control panel button.
Follow the instructions in the PrintingScout message to correct the
problem. If the error persists, contact your Xerox representative.
Load paper into the tray.
Replace the empty toner cartridge.
If the Ready Indicator is off, the printer has stopped working. Turn
off the printer, then turn it on again. If the error persists, contact
your Xerox representative.
Turn off the printer, confirm that the power cord is plugged in
correctly to the printer and the outlet, then turn on the printer. If the
error persists, contact your Xerox representative.
 If the Ready Indicator is flashing, it is normal. A previous print job
could be the problem. Use PrintingScout to delete all print jobs in
the print queue.
Load the paper in the tray.
 If the Ready Indicator is not flashing after you send a print job,
check the USB connection between the printer and the computer.
Turn off the printer, then turn it on again.
 If the Ready Indicator is not flashing after you send a print job,
check the USB connection between the printer and the computer.
 For the WorkCentre 6015N/NI Color Multifunction Printer: If the
Ready Indicator is not flashing after you send a print job, check
the Ethernet connection between the printer and the computer.
Solutions
Turn off the printer and remove the obstruction or debris. If you
cannot remove it, contact your Xerox representative.
WorkCentre 6015 Color Multifunction Printer
Troubleshooting
169
User Guide