Phonak myPhonak 6 User Manual page 24

Important safety information
Please read the relevant safety information on the following pages before using your app.
The user guide for all app versions in all applicable
languages in electronic form is accessible via web
page. To access user guides, follow the process:
• Click on https://www.phonak.com/en-int/global-
locations and choose the country of interest
• Go to "Support" (English) or its equivalent in the
respective language
• Go to "User Guides" (English) or its equivalent in the
respective language
• Go to "Apps" (English) or its equivalent in the
respective language
• Choose "myPhonak app"
Alternatively, the current version of the myPhonak
user guide can be accessed directly from the app by
navigating to the Support section and then tapping on
the card named "User Guide". The user guide will then
open in an external browser window.
Security notice
Patient data is private data and its protection is
important:
• Make sure the smartphones are up-to-date with the
latest Operating System security updates. Enable
automatic updating.
• Make sure your installed app version is up-to-date
• Only use genuine Sonova apps from official stores
with your hearing aids.
• Only install reputable apps from official stores
• Make sure you use strong passwords and keep
credentials secret
• Lock phone with PIN and/or biometric (e.g. finger-
print, face) and set the phone to lock automatically
after several minutes of inactivity.
• Make sure the installed apps only have permissions
they need
• Avoid creating a Bluetooth pairing with your
hearing aids in a public area. This is due to the risk
of unwanted interference from a 3rd party. We
recommend to do this Bluetooth pairing at home.
• DO NOT use a jailbroken or rooted phone
Make sure to keep data safe at all times. Please be
aware that this listing is not exhaustive.
• When transferring data through unsafe channels,
either send anonymous data or encrypt it.
• Protect your smartphone data backups not only
from data loss but also from theft.
• Remove all data from a smartphone which is no
longer used by you or will be disposed.
Software maintenance:
We are constantly monitoring feedbacks from the
market. If you experience any issues with the latest app
version, please contact your local manufacturer
representative and/or provide feedback in the Appstore
or Google Play Store.
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