Support & Remote Support Session - Phonak myPhonak 6 User Manual

Support & Remote Support session
Support section
Hi !
From the support screen you
How can we help
you today? can access the FAQ*, User
Guide, how-to-videos
website, Legal settings and
HELP
share feedback. You can also
FAQS
Answers to the most
frequent questions access Remote Support by
Get help with pairing, hearing aid
adjustments, programs and more. pressing Start a Session.
View more
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CUSTOMER SUPPORT
Need help with the app?
Contact our customer support to let us
know how we can help.
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HOW TO VIDEOS >
Learn more
about how to
use the
myPhonak app
REMOTE SUPPORT
REMOTE FITTING
You need to pair
Home Health Devices Support Profile
*FAQ link: https://product-support.phonak.com/
Connect with your
hearing care
professional
First make an appointment with your
hearing care professional. At the time of
your appointment press "Start Remote
Support" below.
Check that you have internet connectivity.
WiFi is recommended.
Ensure that your hearing aids are charged
or have new batteries and that your phone
is charged.
Start Remote Support
Learn more about Remote Support appointments.
Remote Support Access to microphone
Start a Session and camera
By pressing
on the Support screen you Tap on OK to allow the
will be able to have a Remote myPhonak app access to
Support session with your your microphone and
hearing care professional. camera.
The Remote Session needs to
be planned in advance with
your hearing care
professional.
Press Start Remote Support
to continue.
myPhonak would like to access the
phone's Microphone.
myPhonak needs access to the microphone.
This allows you to speak to your hearing care
professional.
Don't Allow OK
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