Starting A Remote Support Session - Phonak myPhonak 6 User Manual

Starting a Remote Support session

Waiting for your hearing care
professional...
Your hearing care professional is not currently
connected. Please wait and check that you are
connecting at the time of your appointment.
To avoid data charges from your cellular
provider, we recommend using WiFi for the
call.
Cancel
Accept video call Ongoing call
The app will connect you to After a few seconds, the
your hearing care video image is set up and
professional, wait until the you will be able to see and
hearing care professional hear your hearing care
enters the call. professional. By using the
controls, you can mute/
unmute, disable video,
switch camera and end
the call.
L Connected
Tap the screen to show or hide controls Tap the screen to show or hide controls
Connected hearing aids
If your hearing care profes-
sional needs to connect to
your hearing aids, this can be
done remotely using your
smartphone. Your hearing
care professional will let you
know when he or she is
connecting to your hearing
aids.
R Connected
Your call has finished
RATE YOUR EXPERIENCE
We would love to hear more about your
experience so we can provide a better
service to all myPhonak users.
Done
End of call
When the call has ended, you
will be able to rate your
experience. Press on the link
to submit your feedback.
Press Done to go back to the
landing screen.
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