Troubleshooting During Remote Support Session - Phonak myPhonak 6 User Manual

Troubleshooting during Remote Support session

You are not currently
connected to a WiFi network
You are currently using your cellular
data. To ensure better video quality and
avoid data charges from your cellular
provider, we recommend using WiFi
for the call.
Ok
Don't show again
Wi-Fi connection Hearing aids
connection lost
The Remote Support session
is done using internet. For You will be able to see the
better quality, we recom- connection to your hearing
mend that you use Wi-Fi. aids on the top of the screen.
If the hearing aids discon-
nect the symbol will turn red.
Your hearing care profes-
sional will then need to
reconnect to your hearing
aids.
L Disconnected R Disconnected
Tap the screen to show or hide controls
Call failed
If the call fails, press
return to the home screen
where you can restart the
call.
Remote Support video call is
Call failed
Are you sure you want to hang up?
Your Remote Support session ended
Changes to your hearing aid settings
unexpectedly. Please tap „Ok" to
return and restart the call.
OK
Ending the call while
Ok running
to
If you end the call while it is
in progress you will receive
this pop-up message.
running
may be lost.
Hang up
Resume call
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