Fault
"E:30/-20"
or heavy foam
build-up.
Cause and troubleshooting
Critical malfunction.
Turn off the water tap.
▶
With this error message, the appliance starts a drain-
ing process.
Wait approx. 5 minutes until the draining process
1.
ends.
Restart the appliance.
2.
If required, start the draining process again.
If the fault persists, call customer service.
3.
→ Page 53
Detergent dosage is too high.
If you dose manually, reduce the amount of deter-
▶
gent for the next washing cycle with the same load.
Additional water has been added.
Do not add any extra water to the appliance while it
▶
is operating.
The detergent drawer has not been pushed in fully.
Push in the detergent drawer.
▶
The pump unit is not inserted correctly.
Check that the pump unit is inserted correctly.
▶
→ Page 40
Detergent dosage is too high.
Mix one tablespoon of fabric softener with 0.5 litres
▶
of water and pour the mixture into the compartment
for manual dosing (not for outdoor clothing,
sportswear or items stuffed with down).
If intelligent dosing is activated, reduce the basic
▶
dosage. → Page 36
If you dose manually, reduce the amount of deter-
▶
gent for the next washing cycle with the same load.
Drum cleaning is required.
Clean the drum. → Page 40
▶
Troubleshooting en
47
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