Axon Body 2 User Manual
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Axon Body 2 User Manual

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Axon Dock User
Guide
Body 2 and earlier
Rev:  01 Mar 2024

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Summary of Contents for Axon Body 2

  • Page 1 Axon Dock User Guide Body 2 and earlier Rev:  01 Mar 2024...
  • Page 2 17800 N 85th St Scottsdale, AZ 85255 , Axon Dock, Axon Evidence, and Axon Fleet are trademarks of Axon Enterprise, Inc., some of which are registered in the US and other countries. For more information, visit www.axon.com/legal. All rights reserved. ©2024 Axon Enterprise, Inc..

  • Page 3: Table Of Contents

    Network configuration Network requirements Firewall configuration IP address configuration Installation Step 1: Accept the Axon Evidence administrator invitation Step 2:  Assemble the dock Step 3: Connect to network Step 5:  Connect to the dock Step 6:  Device configuration Step 7: Administrator login...
  • Page 4 Axon Dock User Guide Troubleshooting Technical information Technical support Warranty Axon Enterprise, Inc.

  • Page 5: Introduction

    Axon hardware. The system is modular, and up to five individual bays can be connected to one core. The type of bay you use depends on which Axon camera you use. There are three individual bay designs for:  ...
  • Page 6 A 6-bay dock is also available. As with the individual bays, there are three different models. One accepts Axon Body cameras and Axon Flex cameras and controllers (below left). Another accepts Axon Body  2 and Axon Fleet cameras (below right). The third is designed for Axon Flex  2 cameras and controllers (not shown below).

  • Page 7: Additional Materials

    Information about an Axon Dock and the devices connected to them is available in your agency’s Axon Evidence account by going to the Device Profile page for the dock. Your dock must be registered (see next section) to use the this page.

  • Page 8: Registration

    This screen shows an Axon Legacy Dock single-bay device profile page in Axon Evidence. Registration If you do not have an Axon Evidence account, contact your Axon administrator and ask for an account invitation. When the email invitation arrives from noreply@evidence.com, accept it and create an account.
  • Page 9 For the 8-bay dock, the icon is near bay 1, on the side of the dock near the power connection.   3. Use logical names when changing the Device Name in Axon Evidence. This will assist in understanding the location and purpose for the dock.

  • Page 10: Network Configuration

    Dock to securely upload the content securely to your agency’s Axon Evidence or Evidence Local instance. An Axon Body Camera can be docked in any compatible Axon Dock and still connect to your evidence repository to upload video. When docked, the camera obtains its own IP address to establish a direct encrypted communication channel.

  • Page 11: Ip Address Configuration

    Before being registered to your agency, the dock will perform time synchronization against “time.evidence.com.” The Axon system does not currently support HTTP/HTTPS Proxies. If the dock is placed on a network where a proxy is used to access web sites, the IP assigned to the dock must be whitelisted.

  • Page 12: Installation

    Ensure you know your user name, password, and agency domain name. This email invitation will come from noreply@evidence.com. If you do not accept the invitation, you will not be able to complete Axon Dock setup. Step 2:  Assemble the dock  ...
  • Page 13 Axon Dock User Guide   4. Press the locking adapter into place between the core and bay. The two prongs on each end of the locking adapter should snap into place to hold the core and bay together.   5. When properly installed, the locking adapter is flush in place with the core and bay.

  • Page 14: Step 3: Connect To Network

    Axon Dock User Guide Step 3: Connect to network The back of the dock core has two ports for ethernet cables: WAN and MGMT (LAN). The USB port on the rear of the core is non-functional.   1. Reset button  ...

  • Page 15: Step 6:  Device Configuration

    Axon Dock User Guide   4. In the Configuration Assistant dialog box, select OK. Step 6:  Device configuration Complete the information for the Authentication Required dialog box.   1. For User Name, enter admin .   2. For Password box, enter admin .

  • Page 16: Step 7: Administrator Login

    Axon Dock User Guide Step 7: Administrator login   1. Enter your agency’s Axon Evidence Domain name. For example, in axon.evidence.com, axon is the domain name.   2. Select Continue.   3. Select the link in the "Please open..." sentence and use the number provided there to complete registration.
  • Page 17 Axon Dock User Guide   3. On successful registration, a banner displays “This Dock has already been registered with Evidence.com”. Continue with step 9. Axon Enterprise, Inc.

  • Page 18: Step 9: Confirm Registration

    Battery charging and LEDs An Axon Body 2 camera or Axon Flex 2 Controller will begin charging when placed in a bay. The color of the battery LED around the camera's EVENT button indicates the battery’s status; see the camera's...
  • Page 19 Axon Dock User Guide Axon Fleet cameras do not charge in the Axon Dock; the battery LED will display solid green. Body Camera Battery Battery LED while Capacity in Dock Fully charged (greater Green than 98%) Charging in progress Yellow (20–98%)

  • Page 20: Attach The Desk Plate

    Axon Dock User Guide Attach the desk plate If you use your Axon Dock on a desk or table, you should attach your dock to a desk plate. The desk plate holds the core and bay together and keeps the dock from sliding on flat surfaces.
  • Page 21 Axon Dock User Guide   2. Place the core on the desk plate so the rectangular openings on the dock line up with the holes in the plate.   3. Drive the six screws into the dock.   4. Turn the dock and desk plate assembly over.

  • Page 22: Change Dock Interface To Https

    Axon Dock User Guide Change dock interface to HTTPS The Axon Dock administration interface for legacy docks uses HTTP by default when connecting with a browser (this connection is unrelated to the dock's HTTPS connection to Axon Evidence). For an added layer of security when connecting, you can enable HTTPS.
  • Page 23 Axon Dock User Guide   5. Refresh the browser page. A browser warning notes "connection is not private".   6. Select the option that lets you add the exception and install the dock security certificate. Each browser has a slightly different workflow; the above is from Google Chrome and requires you to select Show Advanced (which then becomes Hide Advanced) to show the lower part of the screen, then Proceed to 10.10.1.1...

  • Page 24: Wall-Mount, Multi-Bay

    Axon Dock User Guide Wall-mount, multi-bay For desktop installation, see Installation on page 8. This section describes how to wall-mount a multi-bay dock. If you don't need to wall- mount your dock, skip to Troubleshooting on page 25. Safety instructions Before mounting your dock:  ...
  • Page 25   6. 5.21" (13.2 cm)   3. 8.51" (21.6 cm)   7. Place power supply here   4. 17.5 " (44.5 cm) Dimensions for Body 2 and Fleet camera 6-bay dock   1. Ethernet port   5. 8.51" (21.6 cm)   2. Power port  ...

  • Page 26: Step 1 - Preparation

    Axon Dock User Guide Dimensions for Axon Flex 2 System 6-bay dock   1. Ethernet port   5. 8.51" (21.6 cm)   2. Power port   6. 17.5 " (44.5 cm)   3. 7.375" (18.7 cm) center-to-center   7. 7.66" 19.5 cm)  ...

  • Page 27: Step 3 - Identify Dock Placement

    Axon Dock User Guide Step 3 – Identify dock placement   1. Find a location away from heat sources and direct sunlight that does not obstruct movement.   2. Choose a location close to an electrical outlet and a network outlet. Measure the length of the dock’s power cord to ensure it will reach.

  • Page 28: Step 6 - Connect The Cables

    Axon Dock User Guide   4. Leave 1/8” (3.2 mm) of space between the bottom of the screw head and the wall to allow the bracket to settle in the keyhole. Step 6 – Connect the cables There is space provided on the horizontal shelf to secure the power supply for the dock.
  • Page 29 Axon Dock User Guide Troubleshooting An Axon Dock provides a wired network connection for various cameras. It functions as an ethernet adapter, unmanaged network switch, and charger. As long as the dock has power and a network connection, it should continue functioning correctly.
  • Page 30   1. Outbound traffic on port 443 (SSL) appears to be blocked on the agency firewall. Work with your agency IT department to ensure this port is opened outbound.   2. The IP addresses of Axon Evidence (Evidence.com) need to be whitelisted. Contact customer service to obtain a list of these IPs.
  • Page 31 Axon Dock User Guide   4. If your agency uses statically-assigned IP addresses:   a. Assign a static IP address on the networking tab on the Axon Dock UI. You may need to contact your agency IT department for this information.
  • Page 32 Port 53 (UDP) is open for access to DNS, if your network uses external (internet) DNS servers. When using external DNS servers this port is necessary for the dock to locate the servers for your Axon Evidence account.   Port 80 (TCP) for time synchronization.
  • Page 33 Axon Dock User Guide Check whitelisting Confirm that the Axon Evidence IP addresses are whitelisted. Not whitelisting all Axon Evidence IP addresses may affect your uploads. If you need a list of Axon Evidence IPs, contact Check static IP addresses If your agency is using static IP addresses on your dock, confirm that no changes have been made to those IP address ranges.
  • Page 34 Status page, and check the device status. If there are no errors, contact us for further assistance. Unable to reach the Axon Dock status page If the computer connected to the dock can't connect to the status page after entering in 10.10.1.1 in a browser, ensure:  ...
  • Page 35 Axon Dock User Guide Technical information Technical support Visit www.axon.com and view the support options or call 1-800-978-2737. Warranty Axon Enterprise, Inc. warranty provisions are applicable on all Axon Body 3 system products. See www.axon.com for detailed warranty information. Axon Enterprise, Inc.

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