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Summary of Contents for Axon AX1039
- Page 1 Axon Dock User Guide Body 4 models: AX1039, AX1040 Body 3 and Workforce models: AX1026, AX1027 Body 2 and earlier Rev: 09 Apr 2025...
- Page 2 Axon Dock User Guide Axon Enterprise, Inc. 17800 N 85th St Scottsdale AZ 85255 , , Axon Dock, and Axon Evidence are trademarks of Axon Enterprise, Inc., some of which are registered in the US and other countries. For more information, visit www.axon.com/legal. All other trademarks are property of their respective owners. , , Axon Dock, Axon Evidence, and Axon Fleet are trademarks of Axon Enterprise, Inc., some of which are registered in the US and other countries. For more information, visit www.axon.com/legal. All other trademarks are property of their respective owners. All rights reserved. ©2025 Axon Enterprise, Inc.. Axon Enterprise, Inc.
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Page 3: Table Of Contents
Axon Dock User Guide Contents Introduction Introduction - Legacy Dock Health and safety warnings Axon Dock types Additional materials Find dock information in Axon Evidence Registration Network configuration Network configuration - Legacy Dock Network infrastructure Network requirements Firewall configuration IP address configuration Installation Registration video Step 1: Accept the Axon Evidence administrator invitation Step 2: Assemble the dock Step 3: Connect to network Step 4: Connect to the dock Step 5: Device configuration Step 6: Administrator login Step 7: Registration Step 8: Confirm registration Battery charging and LEDs Attach the desk plate Tools and materials... - Page 4 Axon Dock User Guide Step 4 – Attach the wall mount bracket to the wall (stud mount) Step 5 – Attach the wall-mount bracket to the wall (drywall mount) Step 6 – Connect the cables Troubleshooting Troubleshooting - Legacy Dock Axon Dock FAQs and errors Technical information Technical information - Legacy Dock Technical support Warranty Compliance marks Axon Enterprise, Inc.
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Page 5: Introduction
Read those warnings fully before using this product. Axon Dock types Axon has different docks for Axon Body, Body 2, Fleet, and Flex. Axon's dock has two major parts. One is the core module, which connects to the internet and transfers information to Axon Evidence services. The other is the individual bay, which accepts the Axon hardware. The system is modular, and up to five individual bays can be connected to one core. The type of bay you use depends on which Axon camera you use. There are three individual bay designs for: Axon Body cameras and Axon Flex cameras and controllers Axon Body 2 and Axon Fleet cameras Axon Flex 2 cameras and controllers Core Individual bay for Axon Body Cameras and Axon Flex systems 1. Axon Flex camera port 2. Axon Body camera or an Axon Flex controller port Axon Enterprise, Inc. - Page 6 1. Accepts an Axon Flex 2 camera 2. Accepts an Axon Flex 2 controller A 6-bay dock is also available. As with the individual bays, there are three different models. One accepts Axon Body cameras and Axon Flex cameras and controllers (below left). Another accepts Axon Body 2 and Axon Fleet cameras (below right). The third is designed for Axon Flex 2 cameras and controllers (not shown below). 6-bay for Axon Body 2 and Axon Fleet Cameras 6-bay for Axon Body Cameras and Axon Flex systems Use a bridge adapter to attach the core to a bay and to attach individual bays to each other. Bridge adapter back Bridge adapter front Be careful when removing a bridge adapter from a bay, as damage may occur if the bridge adapter is removed unevenly from the bay. Bridge adapters must be pulled straight out and not angled when removed. Axon Enterprise, Inc.
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Page 7: Additional Materials
Axon Dock User Guide Use a locking adapter to fasten a core and bays together. Additional materials An Axon Dock may come with an ethernet cable and an external power supply. Power supply, 8-Bay Dock Power supply, 1-Bay Dock Ethernet (SKU 100142) (SKU 71104) cable Find dock information in Axon Evidence Information about an Axon Dock and the devices connected to them is available in your agency’s Axon Evidence account by going to the Device Profile page for the dock. Your dock must be registered (see next section) to use the this page. The Device Profile page shows the dock model, serial number, and status of cameras connected to the dock. The Connected Devices section of the page is built by assembling the reports sent from a camera each it is docked. Axon Enterprise, Inc. - Page 8 Axon Dock User Guide This screen shows an Axon Legacy DockBody 4 single-bay device profile page in Axon Evidence including information on the docked device. Axon Enterprise, Inc.
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Page 9: Registration
Axon Dock User Guide Registration Watch this video for an overview of this function. If you do not have an Axon Evidence account, contact your Axon administrator and ask for an account invitation. When the email invitation arrives from noreply@evidence.com, accept it and create an account. Registration and configuration of Axon Docks is not required, but registering does make inventory management of your docks, including returns through Axon Evidence, much easier. Your dock must be registered to use the Device Profile page in Axon Evidence. 1. Use Axon Device Manager (ADM) to register and name Axon Body Docks for inventory and management purposes. 2. When using the ADM Tap Device option to look for the NFC tag (for Body 3, Workforce, and Body 4), hold your mobile device near the icon on the dock. For the 1-bay dock, the icon is on the side of the dock nearest to the ethernet port. For the 8-bay dock, the icon is near bay 1, on the side of the dock near the power connection. 3. Use logical names when changing the Device Name in Axon Evidence. This will assist in understanding the location and purpose for the dock. 4. Use the Device Home feature in Axon Evidence if you have more than one location with Axon Docks. Axon Enterprise, Inc. -
Page 10: Network Configuration
Axon Dock User Guide Network configuration Axon Body Cameras capture video and audio recordings. Place the camera in an Axon Dock to securely upload the content securely to your agency’s Axon Evidence or Evidence Local instance. An Axon Body Camera can be docked in any compatible Axon Dock and still connect to your evidence repository to upload video. When docked, the camera obtains its own IP address to establish a direct encrypted communication channel. The dock functions as an ethernet adapter, unmanaged network switch, and charger. To get a dock up and running, you may need some assistance from your IT department. If you have questions, contact Axon customer service. Warning Never connect a dock directly to the internet. The dock must be connected behind a firewall or secure network. Network infrastructure Note If you are moving from previous generation Axon body-worn cameras to Axon Body 3, Workforce, or later cameras, you may need to make changes to your network infrastructure. If you have network questions, contact your Axon representative in advance of your deployment so they can help as early as possible. An Axon Body 3 or later camera is capable of upload speeds up to 25 Mbit/s per device if not regulated. Each camera requires its own IP address when docked. The Axon Body 3 Dock itself has no IP address, but each bay has its own Media Access Control (MAC) address. The list of MAC addresses for each bay is on the end of each dock. Static IP addresses are not supported, as the camera is a true mobile device that can be docked anywhere. Use Dynamic Host Configuration Protocol (DHCP) to provision the IP address and network settings. Each dock bay functions as an ethernet card with its own MAC address. -
Page 11: Network Requirements
Axon Dock User Guide Axon Body 3 or later docks do not support upload bandwidth restrictions. If your agency requires upload rate-limiting, here are two options: Recommended – Deploy rate-limiting restrictions in your layer-3 networking infrastructure. Your network switches have an aggregated view of devices and traffic and can allocate all available bandwidth to a single device or small number of devices when they are the only ones with uploads queued, while limiting the total bandwidth when large numbers of devices are uploading at once. Not recommended – There is an agency-wide Axon Body 3 or later camera setting in Axon Evidence that can limit the upload rate of all cameras when docked. While available, it is not optimal, since all Axon Body 3 or later cameras will honor this restriction even when there are few or no other devices uploading. Cameras require direct access to Axon Evidence through their dock; they do not support use of a proxy server. Network requirements The Axon Body 3 or later dock acts as a custom molded USB-C-to-ethernet adapter for the camera to connect to an Axon Digital Evidence Management System (DEMS). The dock does not have an embedded computer and provides no functionality beyond facilitation of data connection and charging of the camera battery over the same physical connection. While the dock should be deployed in accordance with agency policy, it is inaccessible and transparent from the network perspective and does not require it to operate behind a firewall or router to prevent unauthorized connections. As such, this gives upi greater flexibility in how these units are deployed, including authorization of trusted individuals for home use. To get the dock up and running, you may need some assistance from your IT department. An Axon dock generates Internet Control Message Protocol (ICMP) packets to the DNS and gateway every 3–7 minutes to update the status of the gateway/DNS on the status page. Your network must allow for the transmission of these packets. Although the dock is hardened against external intrusion, follow industry standard security policies and place the dock behind your agency’s firewall or secure network for maximum security. Do not connect the dock directly to the internet. -
Page 12: Ip Address Configuration
Axon Dock User Guide servers for your Axon Evidence account. 3. Port 80 (TCP) for time synchronization. Accessing the dock interface through HTTP:80 will always redirect to HTTPS:443 for a secure connection. If the Accept only SSL Requests option on the Admin page of the interface is unchecked, you can access Dock UI using HTTP:8080. If checked, you won't be able to access Dock UI via HTTP:8080. Once registered to your agency, the dock uses one of two methods to synchronize clocks on Axon devices: 1. HTTP over port 80 (TCP) to synchronize time from youragency.evidence.com 2. HTTPS over port 443 (TCP) to synchronize time from youragency.evidence.com The dock requires only one of the above methods to be available. By default the dock uses Method 1 and requires port 80 be enabled for outbound access on the firewall. Method 2 is the most secure, requiring no additional ports to be opened in a firewall. However, in certain rare circumstances the HTTPS connection can fail if the clock on the dock is too far out of sync with the actual time. To enable Method 2, select the Require SSL For Initial Time Check checkbox on the dock Admin page. Before being registered to your agency, the dock will perform time synchronization against “time.evidence.com.” The Axon system does not currently support HTTP/HTTPS proxies. If you put the dock on a network where a proxy is used to access web sites, the IP assigned to the dock must be allowlisted. Depending on the specific network setup, this may require a static or reserved DHCP IP. We recommend using a DHCP reservation whenever possible to minimize configuration overhead. Note Axon systems no longer support Microsoft Internet Explorer. -
Page 13: Installation
Ensure either: a. You are assigned to an Axon Evidence Admin role, or b. Your assigned role has the Register TASER, Body 2, and Flex 2 Docks permission set to Allowed (found in Admin > Agency Settings section > Roles & Permissions > your role). Registration video To register a TASER Weapons dock, skip to Step 3: Connect to network on page 11. Step 1: Accept the Axon Evidence administrator invitation Ensure you know your user name, password, and agency domain name. This email invitation will come from noreply@evidence.com. If you do not accept the invitation, you will not be able to complete dock setup. Step 2: Assemble the dock 1. Take the dock out of the box and connect your core to all bays you plan to use. Do not attach more than five individual bays or one 6-bay to one core. 2. Press the components together firmly so they fit flush, matching the ports as shown (1- to-1, 2-to-2). You should hear a click when pushing the core, bays, and bridge adapters ... - Page 14 Axon Dock User Guide CAUTION Potential data and power loss. The system will not provide power to more than five individual bays on one core. Axon cameras in any extra bays will neither charge nor upload data to Axon Evidence. 3. Turn the dock upside down. 4. Press the locking adapter into place between the core and bay. The two prongs on each end of the locking adapter should snap into place to hold the core and bay together. Axon Enterprise, Inc.
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Page 15: Step 3: Connect To Network
Axon Dock User Guide 5. When properly installed, the locking adapter is flush in place with the core and bay. 6. Turn the connected dock right side up and place on a flat surface within reach of power and ethernet connections but away from heat sources and direct sunlight. For wall- mounting, see Wall-mounting, multi-bay on page 20. Step 3: Connect to network The back of the dock core has two ports for ethernet cables: WAN and MGMT (LAN). The USB port on the rear of the core is non-functional. 1. Reset button 2. WAN (to internet) 3. MGMT (to computer) 4. USB port 5. Power port 1. Plug one ethernet cable into the WAN port, and its other end into a networked agency port. 2. Plug the other ethernet cable into the MGMT (LAN) port, and its other end into your computer. CAUTION DO NOT connect the MGMT (LAN) port to the networked agency port. 3. Connect the power cord to the power supply. 4. Connect the power supply plug to the core and plug the adapter in a power outlet. The ... -
Page 16: Step 4: Connect To The Dock
Axon Dock User Guide Step 4: Connect to the dock 1. On the computer connected to the dock: a. Ensure the computer has internet access for signing into Axon Evidence. b. Disable any VPN (remote access) software. 2. Open a web browser (Internet Explorer is no longer supported). 3. In the URL address box, enter 10.10.1.1 and press Enter. 4. In the Configuration Assistant dialog box, select OK. Step 5: Device configuration Complete the information for the Authentication Required dialog box. 1. For User Name, enter admin. 2. For Password box, enter admin. 3. Select OK. 4. Set a new password: a. In the Administration tab, enter the existing user name and password. ... -
Page 17: Step 6: Administrator Login
Axon Dock User Guide Step 6: Administrator login 1. Enter your agency’s Axon Evidence Domain name. For example, in axon.evidence.com, axon is the domain name. Note After 15 minutes of inactivity, the app will open a new tab and ask you to sign back in with your Axon Evidence credentials. 2. Select Continue. 3. Select the link in the "Please open..." sentence and use the number provided there to complete registration. Step 7: Registration The system reports it is Registering the dock, then Generating security tokens, and finally Restarting the dock. Axon Enterprise, Inc. - Page 18 Axon Dock User Guide 1. Allow two minutes for the system to restart. 2. On successful registration, a banner displays “This Dock has already been registered with Evidence.com”. This is not an error. Continue with step 8. Axon Enterprise, Inc.
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Page 19: Step 8: Confirm Registration
Axon Dock User Guide Step 8: Confirm registration Select Status in the menu bar. There should be six green check marks on the left side of the screen. This dock is now registered. Battery charging and LEDs An Axon Body 2 camera or Axon Flex 2 Controller will begin charging when placed in a bay. The color of the battery LED around the camera's EVENT button indicates the battery’s status; see the camera's user guide for details on what the different LED colors and actions mean. Axon Fleet cameras do not charge in the Axon Dock; the battery LED will display solid green. Body Camera Battery Battery LED while Capacity in Dock Fully charged (greater Green than 98%) Charging in progress (20– Yellow 98%) Charging in progress (less Red than 20%) Axon Enterprise, Inc. -
Page 20: Attach The Desk Plate
Axon Dock User Guide Attach the desk plate If you use your Axon Dock on a desk or table, you should attach your dock to a desk plate. The desk plate holds the core and bay together and keeps the dock from sliding on flat surfaces. There are two desk plates. One is designed for use with a core and a single bay; the other is for use with a core and a 6-bay dock, which is what the pictures in this procedure show. Tools and materials Screwdriver Screws Desk plate Rubber feet Preparation Read all of the manufacturer’s installation instructions for the dock. Follow the instructions for putting the dock together in Installation on page 9. 1. Place the plate on a table with the flat surface facing up. Axon Enterprise, Inc. - Page 21 Axon Dock User Guide 2. Place the core on the desk plate so the rectangular openings on the dock line up with the holes in the plate. 3. Drive the six screws into the dock. 4. Turn the dock and desk plate assembly over. 5. Remove the adhesive backing from the rubber feet and attach them to the round scored markings on the desk plate. Axon Enterprise, Inc.
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Page 22: Change Dock Interface To Https
Axon Dock User Guide Change dock interface to HTTPS The Axon Dock administration interface for legacy docks uses HTTP by default when connecting with a browser (this connection is unrelated to the dock's HTTPS connection to Axon Evidence). For an added layer of security when connecting, you can enable HTTPS. 1. Connect a computer to your dock using the MGMT (LAN) port . 2. Enter 10.10.1.1 in the address bar of a browser and press Enter. If you have not signed in to the Axon Dock yet, enter the administrator Username and Password (different from your Axon Evidence credentials). 3. On the Axon Dock menu bar, select Administration. 4. In the SSL Configuration section, check the Accept only SSL Requests box and then select Save Changes. Axon Enterprise, Inc. - Page 23 Axon Dock User Guide 5. Refresh the browser page. A browser warning notes "connection is not private". 6. Select the option that lets you add the exception and install the dock security certificate. Each browser has a slightly different workflow; the above is from Google Chrome and requires you to select Show Advanced (which then becomes Hide Advanced) to show the lower part of the screen, then Proceed to 10.10.1.1 (unsafe). Axon Enterprise, Inc.
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Page 24: Wall-Mount, Multi-Bay
Axon Dock User Guide Wall-mount, multi-bay For desktop installation, see Installation, single-bayon page 1. For desktop installation, see Installation on page 9. Watch this video for an overview of dock mounting. This section describes how to wall-mount a multi-bay dock. If you don't need to wall-mount your dock, skip to Technical information on page 32Troubleshooting on page 26. Note The wall mount for the Body 4 8-bay dock is the same as the mount used for the Body 3 8-bay dock, legacy Body 2 6-bay dock, and legacy Flex 2 6-bay dock. If you already have this wall mount (SKU 70033), you can reuse it with the 8-bay Axon Body 3 or later dock by removing the core and legacy 6-bay dock modules and attaching the 8-bay Axon Body 3 or later dock. Safety instructions Before mounting your dock: Ensure the area behind the wall where the dock will be located is clear of obstructions to avoid damage to surroundings, pipes, or existing wiring. Ensure your cables meet all applicable building and fire codes. For in-wall installation, most require UL-rated wire labeled CL2 or CL3. Leave adequate space around all sides of the dock for proper ventilation and maneuvering around it without people or items bumping it. Tools and materials Cable-wire tester/locator Level Pencil ... -
Page 25: Dimensions
Axon Dock User Guide Dimensions The dimensions below show the mounting hole locations of the wall mount bracket and the overall size of the assembly with the dock attached. Place the power supply behind the unit on the horizontal shelf. Dimensions for Body 4 multi-bay dock Dimensions for Body 3 and Workforce multi-bay dock Axon Enterprise, Inc. - Page 26 Axon Dock User Guide Dimensions for body cameras and Flex systems 6-bay dock 1. 7.375" (18.7 cm) center-to-center 5. 7.55" 19.2 cm) 2. 14.0" (35.6 cm) center-to-center 6. 5.21" (13.2 cm) 3. 8.51" (21.6 cm) 7. Place power supply here 4. 17.5" (44.5 cm) Dimensions for Body 2 and Fleet camera 6-bay dock 1. Ethernet port 5. 8.51" (21.6 cm) 2. ...
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Page 27: Step 1 - Preparation
Axon Dock User Guide Dimensions for Axon Flex 2 System 6-bay dock 1. Ethernet port 5. 8.51" (21.6 cm) 2. Power port 6. 17.5" (44.5 cm) 3. 7.375" (18.7 cm) center-to-center 7. 7.66" 19.5 cm) 4. 14.0" (35.6 cm) center-to-center 8. 5.21" (13.2 cm) 9. Place power supply here Use the overall size of the wall mount bracket to determine the spacing and fit between multiple assemblies. Step 1 – Preparation 1. Ensure you have all necessary hardware and cables required to complete the installation. 2. Read all installation instructions for both the dock and the wall mount bracket. -
Page 28: Step 4 - Attach The Wall Mount Bracket To The Wall (Stud Mount)
Axon Dock User Guide 2. Choose a location close to an electrical outlet and a network outlet. Measure the length of the dock’s power cord to ensure it will reach. Step 4 – Attach the wall mount bracket to the wall (stud mount) Your wall mount kit comes with hardware for mounting the bracket to a stud or mounting directly into drywall (if mounting to drywall, skip to Step 5). Use the longer screw for mounting the bracket into a stud. 1. Using a stud finder, mark the location of each stud’s center with a pencil. 2. Use a nail to confirm stud location. Note Depending on the wall construction, you may not be able to mount both ends of the wall mount bracket into a stud. If needed, use the drywall anchors for the other mounting locations. 3. Position the wall mount bracket on the wall and align the mounting keyhole in the left side of the bracket with the center line of the stud. 4. Use a level to ensure the bracket is level before marking the holes. 5. Mark the center of the left side keyholes in the center of each wall stud. 6. Drill a pilot hole smaller than the screw diameter. -
Page 29: Step 6 - Connect The Cables
Axon Dock User Guide Step 6 – Connect the cables There is space provided on the horizontal shelf to secure the power supply for the dock. 1. Position the power supply between the slots in the bracket and secure the power supply to the bracket with the Velcro strap. 2. Route the barrel connector around the edge guard and plug the barrel connector into the power jack on the dock. 3. Secure the cable in position with the attached zip tie and the associated slots in the bracket. 4. Plug the power supply cable into a power strip or nearby AC outlet. 5. Plug the CAT 5e (or better) cable from your agency’s network data jack into the WAN port on the dock. Secure the cable in position with the attached zip tie and the associated slots in the bracket. The power LED on top will illuminate green when the dock is powered. Axon Enterprise, Inc. -
Page 30: Troubleshooting
Axon Dock User Guide Troubleshooting An Axon Dock provides a wired network connection for various cameras. It functions as an ethernet adapter, unmanaged network switch, and charger. As long as the dock has power and a network connection, it should continue functioning correctly. Axon Dock FAQs and errors Time server shows 000 and/or a red X 1. In Axon Dock, select Administration, then SSL Configuration. 2. Check the boxes for both Require SSL for Initial Time Check and Accept only SSL Requests. 3. Select Save Changes. 4. Reboot and register (if not done yet) the dock. The dock UI shows something other than a red X next to Time Server The IP addresses of Axon Evidence (Evidence.com) need to be white-listed. Contact ... - Page 31 Axon Dock User Guide HTTPS shows a red "X" or "NA" 1. Outbound traffic on port 443 (SSL) appears to be blocked on the agency firewall. Work with your agency IT department to ensure this port is opened outbound. 2. The IP addresses of Axon Evidence (Evidence.com) need to be allowlisted. Contact customer service to obtain a list of these IPs. No IP address found or all fields red 1. Ensure the dock status light is a solid green. Red X’s will appear if the dock has not fully booted up (the boot-up process takes roughly one minute). 2. Ensure physical connectivity (ethernet cable) to the WAN port on the dock. 3. Ensure the dock is plugged into a valid internet source/active port. Axon Enterprise, Inc.
- Page 32 Axon Dock User Guide 4. If your agency uses statically-assigned IP addresses: a. Assign a static IP address on the networking tab on the Axon Dock UI. You may need to contact your agency IT department for this information. b. If errors persist, double-check the static entries against another computer on your network and ensure you entered two valid DNS addresses. What do the dock registration error codes mean? Error Explanation 100010 Invalid credentials: either a password or username has been entered incorrectly or the domain name for those login credentials is incorrect. 100003 A network related issue occurred. If a static IP address has been assigned to this dock, ensure all entries are correct and that two DNS entries have been added. 100005 There have been too many failed registration attempts. Click the Reset Registration button at the bottom left and after the reset has completed, try again. 100008-1 A network-related issue occurred. Reset the dock by pressing the reset button by the WAN port with a paperclip or similar tool. If that doesn't work, unplug the power for 30 seconds, then reconnect and let the dock reboot (this takes 1–2 minutes). Try registering again. Host Not No internet connection or the Evidence.com sub-domain name is misspelled. Other Found / possibilities include bad internet port, bad ethernet cable, or an incorrectly entered static IP 100003 entry. ...
- Page 33 Axon Dock User Guide Re-seat the camera Remove and re-seat the camera/controller and wait two minutes to see if the condition corrects itself. Reset your dock Using a paperclip or similar item, press the reset button on the dock. 1. Reset button 2. WAN (to internet) 3. MGMT (to computer) 4. USB port 5. Power port The dock begins a reboot process that takes 1–2 minutes. If this reset doesn't work, continue below. Repower your dock Pull the power cable from the dock, wait one minute, and reconnect. The dock begins a reboot process that takes 1–2 minutes. If this reset doesn't work, continue below. Check network configuration Check with your IT department to ensure no changes have been made to your firewall or other security devices. Specifically, for the following three ports: Port 443 (TCP) is open for traffic to your agency’s domain ([youragency].evidence.com). This port is used by the dock to send video and data files to Axon Evidence using the HTTPS protocol. ...
- Page 34 Axon Dock User Guide Check allowlisting Confirm that the Axon Evidence IP addresses are allowlisted. Not allowlisting all Axon Evidence IP addresses may affect your uploads. If you need a list of Axon Evidence IPs, contact us. Check static IP addresses If your agency is using static IP addresses on your dock, confirm that no changes have been made to those IP address ranges. If changes have been made, the static IP addresses assigned to the dock may no longer be usable and must be updated by your IT department. Check IP restrictions If using IP restrictions, ensure the IP addresses assigned to the dock falls within the range of your accepted IP addresses. If the dock’s IP address is outside the range, evidence will not upload. Ensure ethernet ports are active Confirm that the ethernet wall ports or switch (if in use) are still active. Some IT departments will not activate ethernet ports until ready to use. This can cause others to be inadvertently turned off and disable internet access. Switches, which often look like a typical router, are powered separately from your dock. Ensure the switch is powered on and showing internet traffic (usually blinking lights). None of the above worked If your IT department confirmed that no changes were made and all necessary firewall ports and IP addresses are correct, check for potential camera issues: 1. If all the cameras/controllers in the Axon Dock are blinking red, yellow, and green, ...
- Page 35 Axon Dock User Guide Unable to reach the Axon Dock status page If the computer connected to the dock can't connect to the status page after entering in 10.10.1.1 in a browser, ensure: The dock has power The computer is connected to the MGMT (LAN) port, not the WAN port of the dock (see image above) Wi-Fi on the computer is disabled or turned off The computer is not set to a static IP; if set to a static IP, the computer must be temporarily set to DHCP to reach the dock status page. Axon Enterprise, Inc.
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Page 36: Technical Information
Axon Dock User Guide Technical information Technical support Visit www.axon.com and view the support options or call 1-800-978-2737. Warranty Axon Enterprise, Inc. warranty provisions are applicable on all Axon Body products. See www.axon.com for detailed warranty information. Compliance marks Find compliance marks for Axon Docks in the Technical information section of the corresponding body camera user guide. Axon Enterprise, Inc.
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