Customer Service - V-ZUG Cooler V4000 Operating Instructions Manual

Defect Cause
→ Power cut
→ The appliance plug does not fit the
appliance properly.
→ The appliance door is not closed
Temperature is not
properly.
cold enough.
→ Not enough ventilation.
→ The ambient temperature is too
high.
→ The appliance was opened too
many times or for too long.
→ The temperature is set incorrectly.
→ The appliance is too close to a heat
source (oven, radiator, etc).
→ The appliance was not correctly
installed in the recess.
→ The door seal can be replaced. It
The door seal is
can be replaced without the need
defective or needs
for special tools.
to be replaced for
another reason.
→ The door seal may have slipped out
The appliance
of its groove.
builds up too much
ice or condensa‐
tion.
9.3.2 Features
Defect Cause
→ The appliance is not switched on.
The internal light
does not come on.
→ The door was open for longer than
15 minutes.
→ The LED interior light is faulty or
the lid is damaged.

9.4 Customer Service

First check whether you can rectify the fault yourself
(see 9 Customer help) . If you cannot rectify the problem,
contact Customer Service.
WARNING
Unprofessional repair!
Injuries.
u Have any repairs and action - not expressly specified -
on the appliance and mains cable carried out by service
personnel only. (see 8 Maintenance)
u A damaged mains cable may only be replaced by the
manufacturer, the manufacturer's Customer Service or a
similarly qualified person.
u In the case of appliances with an IEC connector, the
change may be made by the customer.
* Depending on model and options
Remedy
u Keep the appliance closed.
u Protecting food: Lay freezer packs on top of the food or
use another freezer if the power is off for a prolonged
period.
u Do not re-freeze defrosted food,
u Check the appliance plug.
u Close the appliance door.
u Keep ventilation grille clear, and clean it.
u Solution: (see 1.3 Appliance range of use) .
u Wait to see if the required temperature corrects itself.
If not, contact Customer Service. (see 9.4 Customer
Service)
u Turn down the temperature and check after 24 hours.
u Move the appliance or the heat source.
u Check if the appliance was installed correctly and that
the door closes properly.
u Contact Customer Service. (see 9.4 Customer Service)
u Check that the door seal is well fitted in the groove.
Remedy
u Switch the appliance on.
u Interior lighting turns off automatically after approx. 15
min. with the door open.
u Contact Customer Service. (see 9.4 Customer Service)
9.4.1 Contacting Customer Service
Make sure that the following appliance information is avail‐
able:
Appliance name (model and index)
q
Service no. (Service)
q
SN
q
u Call up the appliance information via the display.
-or-
u Refer to the type plate for appliance information.
(see 9.5 Model plate)
u Note down the appliance information.
u Notify customer service: Report errors and the appliance
information.
w This will help us to provide you with a faster, more accu‐
rate service.
u Keep appliance closed until Customer Service arrives.
Customer help
17