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Overview of installing an IBM BladeCenter configuration to connect to a DS3500......64 Installing the BladeCenter configuration ....64 Connecting BladeCenter hosts to the DS3500 .
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Chapter 6. Solving problems....127 Solving problems in the DS3500 storage subsystem... 127 Solving problems in the EXP3500 expansion enclosure .
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Hardware service and support ....146 IBM Taiwan product service ....146 Appendix C.
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DANGER Hazardous voltage, current, or energy levels are present inside any component that has this label attached. Do not open any cover or barrier that contains this label. (L001) System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
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DANGER Rack-mounted devices are not to be used as shelves or work spaces. (L002) DANGER Multiple power cords. The product might be equipped with multiple power cords. To remove all hazardous voltages, disconnect all power cords. (L003) Safety...
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1. Turn off everything (unless instructed otherwise). 2. Attach all cables to the devices. 3. Attach the signal cables to the connectors. 4. Attach the power cords to the outlets. 5. Turn on the devices. (D005a) System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
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CAUTION: >18 kg (39.7 lb) 18-32 kg (39.7-70.5 lb) The weight of this part or unit is between 18 and 32 kg (39.7 and 70.5 lb). It takes two persons to safely lift this part or unit. (C009) xvii Safety...
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DS3500 storage subsystem overview With direct-attached Serial Attached SCSI (SAS) connectivity and support for RAID levels 0, 1, 3, 5, and 6, the DS3500 storage subsystem provides an internal physical storage capacity that is scalable up to 24 TB (terabytes) for the DS3512 and 12 TB for the DS3524 storage subsystem.
The DS3500 storage subsystem comes with redundant 585-watt ac power supplies and fan units. The DS Storage Manager version 10 software is also available for the DS3500. This storage-management software is designed to help centralize storage management, simplify partitioning of the DS3500 series storage into as many as 64 virtual servers, and strategically allocate storage capacity to maximize storage space.
Features and operating specifications Table 1 contains a summary of the features and operating specifications of the DS3500 storage subsystem and EXP3500 expansion enclosure. Depending on your model, some features might not be available, or some specifications might not apply.
Go to http://www.ibm.com/servers/storage/support/disk/. From the menu at the top of the page, click My IBM and select My Technical Support. On the next page, click register now. Download the latest version of the DS Storage Manager software, DS3500 storage...
DS Storage Manager 10 Installation and Host Support Guide for your operating system. Save the profile in a location other than in the logical drives that are created for the DS3500 storage subsystem and EXP3500 expansion enclosure.
EXP3524 expansion enclosure. Filler panel The DS3500 storage enclosure and EXP3500 expansion enclosure come with filler panels in the empty drive bays. Before you install a hard disk drive, remove the filler panel and save it for future use. Each of the drive bays must contain either a filler panel or a hard disk drive.
The hardware addresses are based on the enclosure ID setting on the controller and on the physical locations of the drives. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
Controllers The DS3500 storage subsystem comes with one or two RAID controllers. When the DS3500 storage subsystem has two controllers, the controllers are hot-swappable and redundant. The controllers contain the storage subsystem control logic, interface ports, and LEDs.
EXP3500 expansion enclosure per physical port, you can connect two or more EXP3500 expansion enclosures by chaining them together. For information about connecting an EXP3500 expansion enclosure to a DS3500 storage subsystem, see “Connecting expansion enclosures to the DS3500” on page Figure 8 shows an EXP3512 expansion enclosure containing one ESM and a filler panel over the blank ESM bay.
Software and firmware support code upgrades To enable support for the DS3500, you must make sure that your system software and firmware are at the latest levels. To find the latest DS Storage Manager software, controller firmware, NVSRAM, ESM firmware, and hard disk drive firmware, check the firmware readme files.
See the DS Storage Manager 10 Installation and Host Support Guide for your operating system for instructions that describe how to install the DS3500 controller firmware, EXP3500 ESM firmware, and Storage Manager host software. Determining firmware levels To determine the firmware levels of the DS3500 storage subsystem, the connected expansion enclosures, and the installed hard disk drives, use the DS Storage Manager software that is used to manage the DS3500 storage subsystem.
44.9 cm (17.7 in.) 8.6 cm (3.4 in.) 54.0 cm (21.3 in.) 48.2 cm (19 in.) Figure 11. DS3512 storage subsystem and EXP3512 expansion enclosure dimensions Figure 12 shows the dimensions of the DS3524 storage subsystem and EXP3524 expansion enclosure, which conforms to the 19-inch rack standard. 44.9 cm (17.7 in.) 8.8 cm (3.5 in.) 48.7 cm (19.2 in.)
Power failures: If a total power failure occurs, the unit automatically performs a power-on recovery sequence without operator intervention after power is restored. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
Air enters at the front of the DS3500 storage subsystem and EXP3500 expansion enclosure and leaves at the back. Allow at least 30 inches in front of the DS3500 storage subsystem and EXP3500 expansion enclosure and at least 24 inches at the rear for service clearance, proper ventilation, and heat dissipation.
244 cm (96 in.) between T42 racks center lines of hot and cold aisle back Hot aisle back T42 racks front Airflow Figure 13. Example of cold aisle/hot aisle rack configuration System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
This chapter provides instructions for installing the DS3500 storage subsystem and the EXP3500 expansion enclosure in a rack. To install the DS3500 storage subsystem in a rack, see “Installing the DS3500 storage subsystem.” To install the EXP3500 expansion enclosure in a rack, see “Installing the EXP3500 expansion enclosure”...
A fully configured DS3500 storage subsystem weighs up to 27 kg (60 lb). At least two people should lift the DS3500 storage subsystem from the shipping box. You might want to open the sides of the shipping box and remove the components from the DS3500 storage subsystem before you lift it from the shipping box, to lighten the storage subsystem.
If you are using in-band management, cable the DS3500 hosts to the host bus adapters (HBAs) in the hosts. See “Connecting iSCSI hosts to the DS3500” on page 59. 9. Connect the power cables. See “Cabling the DS3500 and EXP3500 power supplies”...
It takes two persons to safely lift this part or unit. (C009) 3. Make sure that you have the correct host software for your operating system. The support DVD that comes with the DS3500 has the correct DS Storage Manager host software.
Continue with “Installing the DS3500 storage subsystem in a rack.” Installing the DS3500 storage subsystem in a rack To install the DS3500 in a rack, follow the instructions in the DS3500 and EXP3500 Rack Installation and Quick Start Guide. Then, continue with Chapter 3, “Cabling the storage subsystem and expansion enclosure,”...
You can install the EXP3500 storage subsystem in an Electronic Industries Association (EIA) 310 standard rack. For complete rack installation instructions, see IBM System Storage DS3500 and EXP3500 Rack Installation and Quick Start Guide. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
Chapter 3. Cabling the storage subsystem and expansion enclosure This chapter provides information and instructions for cabling the DS3500 storage subsystem and the EXP3500 expansion enclosure. To cable the DS3500 storage subsystem, see “Cabling the DS3500 storage subsystem.” To cable the EXP3500 expansion enclosure, see “Cabling the EXP3500 expansion enclosure”...
SAS host port adapter) Host port 1, Host port 2, and Host port 3 The DS3500 host ports are each a x4 multilane, 6 Gbps universal mini-SAS port. Connect a SAS cable from your host system SAS host bus adapter to a host port on each controller.
ESM. Working with SAS cables Each DS3500 RAID controller has up to four x4 multilane SAS host ports and a single x4 multilane SAS port for drive channel connections. Use a 1M or 3M (1-meter or 3-meter) SAS cable with a mini-SAS 4x multilane SAS connector on each end to connect a controller host port to a host HBA and to connect the drive expansion port to an expansion enclosure.
Blue plastic tab Figure 19. Removing a mini-SAS cable 2. As you pull on the tab, pull out the connector to remove it from the port. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
Working with SFP modules and fiber optic cables Each RAID controller can have up to four Fibre Channel host ports. You use a small-form-factor pluggable (SFP) module to connect a host port to a host. The SFP module is inserted into the port, and then a fiber optic cable is inserted into the SFP module.
2 Gbps. Attention: Carefully check the IBM part number, option number, and FRU part number of the SFP module to identify its speed. There are no physical features that distinguish an 8 Gbps, 4 Gbps, or 2 Gbps SFP module from each other.
CAUTION: This product might contain one or more of the following devices: CD-ROM drive, DVD-ROM drive, DVD-RAM drive, or laser module, which are Class 1 laser products. Note the following information: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation.
Figure 22. Unlocking the SFP module latch - plastic variety v For SFP modules that contain wire tabs, unlock the SFP module latch by pulling the wire latch outward 90°, as shown in Figure 23 on page 31. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
Wire Protective module Figure 23. Unlocking the SFP module latch - wire variety 3. With the SFP module latch in the unlocked position, remove the SFP module. v For SFP modules that contain plastic tabs, slide the SFP module out of the port.
The cable connector is keyed for correct installation. Holding the connector, push in the cable until it clicks into place, as shown in Figure 26 on page 33. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
Figure 26. Inserting an LC-LC Fibre Channel cable into an SFP module 5. Remove the two protective caps from the other end of the LC-LC cable. Save the protective caps for future use. 6. Connect this end of the LC-LC cable to one of the following devices: v An SFP module that is installed in a Fibre Channel switch port v A Fibre Channel host bus adapter port Removing an LC-LC Fibre Channel cable: To remove an LC-LC Fibre Channel...
The following sections provide the procedures for correctly connecting and removing an LC-SC Fibre Channel cable. Connecting an LC-SC cable adapter to a device: To connect an LC-SC Fibre Channel cable adapter to a device, complete the following steps. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
(C027) 1. Read the information in “Handling fiber optic cables” on page 27. 2. Connect one end of an LC-LC cable to an SFP module in the DS3500. For instructions, see “Using LC-LC Fibre Channel cables” on page 31.
2. Carefully pull on the connector to remove it. Make sure you grasp the connector and not the cable when removing the LC-LC cable from the LC-SC cable adapter as shown in Figure 33 on page 37. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
SAS out connector Figure 34. ESM connectors SAS In 1 Connect a SAS cable to this connector and to either an IBM SAS RAID controller or the SAS Out (↓) connector of another EXP3500. SAS In 2 Connect a SAS cable to this connector and to either an IBM SAS RAID controller or the SAS Out (↓) connector of another EXP3500.
Dual-ESM configuration The EXP3500 expansion enclosure comes with one ESM. If your DS3500 storage subsystem is a dual RAID controller configuration, it supports redundant drive paths. You must install a second ESM. See “Installing an additional ESM” on page 123 before attaching any EXP3500 expansion enclosures.
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ESMs each, complete the following steps: 1. Connect one EXP3500 expansion enclosure to RAID controller A: a. Connect one end of a SAS cable to the drive expansion port on the DS3500 RAID controller A. b. Connect the other end of the SAS cable to one of the In (↑) SAS connectors on the left ESM in the EXP3500 expansion enclosure.
Connecting expansion enclosures to the DS3500 The DS3500 supports the attachment of either the EXP3512 or EXP3524 expansion enclosure. The DS3500 supports a total of 96 hard disk drives, so the total number of expansion enclosures supported varies depending on the model of DS3500 storage subsystem and EXP3500 expansion enclosure.
DS3500. “DS3500 storage subsystem drive cabling topologies” on page 42 describes the recommended schemes for cabling expansion enclosures with one ESM or two ESMs to the DS3500 and to each other (if you are connecting more than one expansion enclosure).
“One dual-controller DS3500 and one expansion enclosure” v “One dual-controller DS3500 and two expansion enclosures” on page 43 v “One dual-controller DS3500 and up to eight expansion enclosures” on page 43 If one of these examples is suitable for your hardware and application, complete the cabling connections as shown in the illustrations.
Figure 38. One dual-controller DS3500 and two expansion enclosures One dual-controller DS3500 and up to eight expansion enclosures: To cable one dual-controller DS3500 and up to eight expansion enclosures, connect them as shown in Figure 39 on page 44. Chapter 3. Cabling the storage subsystem and expansion enclosure...
DS3500 storage subsystem. Note: Make sure that each expansion enclosure has two ESMs before you connect it to a dual-controller DS3500 storage subsystem. The second ESM must be purchased separately. Contact your IBM marketing representative or authorized reseller for more information about purchasing a second ESM.
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1. Make sure that the DS3500 storage subsystem status is Optimal in the DS Storage Manager software. 2. Use the expansion enclosure Rack Installation Instructions document to install the new expansion enclosure in the rack. 3. Connect the power cables to the new expansion enclosure.
1. Turn off the DS3500 storage subsystem and all attached EXP3500 expansion enclosures. 2. Install a second RAID controller in the DS3500 storage subsystem by using the instructions in “Installing a controller” on page 95. 3. Install a second ESM in each EXP3500 that is connected to the DS3500 storage subsystem: a.
Important: 1. To minimize security risks, do not connect the DS3500 to a public LAN or public subnet. Use a local private network for the DS3500 and the management station Ethernet connectors. 2. For proper EMI shielding, always use quality braided and shielded serial cables.
Figure 42 on page 49 shows the direct (out-of-band) management method. Note: Do not connect the DS3500 storage subsystem Ethernet ports to a public network or public subnet. To minimize security risks, create a private network between the DS3500 storage subsystem and the management station.
For a SAS attached host, attach a SAS cable to each HBA. Continue with “Connecting SAS hosts to the DS3500” to connect the other end of each cable to a controller. For a Fibre Channel attached host, attach a fibre channel cable to each HBA.
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Redundant host connections provide path failover but limit the number of redundant host connections to one. 2. The DS3500 ships with four storage partitions by default. For additional storage partitions, purchase an optional Storage Partition Premium Feature upgrade.
Host system with single host adapter DS3500 Figure 43. Single-controller direct-attached SAS connection to a single-host HBA The following illustration shows a direct-attached SAS connection to dual HBAs in a single-host (redundant host connection). Host system with dual host adapters DS3500 Figure 44.
Figure 46. Dual-controller direct-attached SAS connection to two HBAs in the same host (redundant host connection) The following illustration shows multiple redundant direct-attached SAS host connections. This configuration is also the configuration to use for a dual-node cluster configuration. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
Connecting Fibre Channel hosts to the DS3500 Using Fibre Channel switches, up to 64 hosts can be redundantly attached to the DS3500 storage subsystem in a Fibre Channel storage area network (SAN) fabric. Note: The DS3500 ships with four storage partitions by default. For additional storage partitions, purchase an optional Storage Partition Premium Feature upgrade.
DS3500 Figure 49. Single-controller direct-attached Fibre Channel connection to a single host HBA The following illustration shows a direct-attached connection to dual HBAs in a single host (redundant host connection). System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
Host system with dual host adapters DS3500 Figure 50. Single-controller direct-attached Fibre Channel connection to dual HBAs (redundant host connection) The following illustration shows a direct-attached connection to single HBAs in multiple hosts. Host system Host system with single host...
DS3500 Figure 52. Dual-controller direct-attached Fibre Channel connection to two HBAs in the same host (redundant host connection) The following illustration shows multiple redundant direct-attached host connections. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
DS3500 Figure 53. Dual-controller direct-attached Fibre Channel connections to multiple HBAs in multiple hosts Fibre Channel connections: The storage subsystem Fibre Channel connection consists of up to two host Fibre Channel loops. The host Fibre Channel loops provide the fibre path for host attachment.
Figure 55. Example of a dual Fibre Channel SAN fabric configuration In Figure 56 on page 59, the Fibre Channel switches are not connected together. Each switch forms its own SAN fabric. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
Figure 56. Example of two storage subsystems in a dual Fibre Channel SAN environment Connecting iSCSI hosts to the DS3500 The DS3500 can support up to 64 hosts, depending on the number of host ports and host partitions that are used on the RAID controller. To protect against the loss of any one path from the host servers to the storage subsystem, use redundant host connections.
Ethernet switch DS3500 Figure 58. Multiple-port, single-controller iSCSI configuration The following illustration is an example of multiple single-port host systems that are connected to a single-controller DS3500 using multiple connections. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
Gigabit Ethernet switch DS3500 Figure 59. Multiple single-port hosts, single-controller iSCSI configuration For cluster configurations, the following illustration is an example of a multiple-host, multiple-port, single-controller, and redundant-path configuration. Host system Host system with two iSCSI...
63 with one large gigabit Ethernet switch that has the required number of ports. Virtual local area network (VLAN) can also be used to isolate the two iSCSI networks, instead of a single switch. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
Ethernet Ethernet switch switch DS3500 Figure 63. Multiple-host, multiple-port, dual-controller iSCSI configuration Figure 64 shows an example of a multiple-host, multiple-port, and multiple-fabric (Fibre Channel or iSCSI, and SAS) configuration. Figure 64. Example of a multiple-host, multiple-port, and multiple-fabric (Fibre Channel or iSCSI, and SAS) configuration Chapter 3.
To protect against the loss of any one path from the host blade servers to the DS3500, use redundant host connections. To connect a SAS expansion card that is installed in a blade server to the DS3500, complete the following steps: 1.
Figure 65 shows an example of a DS3500 that is connected to one BladeCenter unit. Figure 65. Example of a DS3500 that is connected to one BladeCenter unit Cabling the DS3500 and EXP3500 power supplies To connect the DS3500 and EXP3500 power-supply cords, complete the following steps: 1.
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DS3500 storage configuration failure. Do not save these event log files only to a LUN in the DS3500 storage subsystem. 3. Use the Storage Subsystem Profile or DS3500 Profile to make sure that the following firmware levels are at the latest versions:...
Maintain an up-to-date storage subsystem profile for the storage configuration. Save the profile to a server disk that will remain accessible in case of a DS3500 storage configuration failure. Do not save the profile only to a LUN in the storage subsystem.
Figure 66. Power-supply switches and connectors for the DS3500 Depending on the number of expansion enclosures in the configuration, the storage subsystem might take up to 10 minutes to fully power-on. While each storage enclosure powers-on, the green and amber LEDs on the front and rear of the expansion enclosure turn on and off intermittently.
DS Storage Manager software. The document is in the Documentation folder on the IBM System Storage DS3500 Support DVD. Use that document and the online help to configure the logical drives, partitions, and so on for the RAID controllers. Follow the instructions in the operating-system documentation to make the new logical drives accessible to the operating system.
Guide for the operating system. Save the profile in a location other than the logical drives that are created for the storage subsystem. Always see the readme file that is included with the DS3500 Storage Subsystem firmware package (whether the firmware is accessed by the Web or a CD) for any special requirements or restrictions that apply to that firmware version.
ESM firmware upgrades. Save the profile and all configuration (.cfg) files to a server disk that will remain accessible in the event of a DS3500 storage configuration failure. Do not save these files only to a LUN in the storage subsystem.
LED on a component indicates that it is safe to remove the component. The DS3500 also has a blue system locator LED that is lit when the menu function is selected in the Subsystem Management window, causing the Locate command to be sent to the DS3500.
Standby power LED (green) Future use only. DC power LED (green) When this green LED is lit, it indicates that the DS3500 is turned on and is supplying both 5-volt and 12-volt dc power. OK to remove LED (blue) When this blue LED is lit, it indicates that it is safe to remove the power supply.
Power-on LED System locator LED Overtemperature LED System error LED Standby power LED Hard disk Hard disk drive status drive activity LED (amber) LED (green) Figure 69. DS3524 storage subsystem and EXP3524 expansion enclosure front LEDs Power-on LED (green) When this green LED is lit, it indicates that the power supply is turned on and is supplying both 5-volt and 12-volt dc power.
OK to remove LED (blue) When this LED is lit, it indicates that it is safe to remove the controller from the DS3500; no activity is taking place, and no data remains in the memory cache. The normal condition of this LED is off.
iSCSI iSCSI activity speed Figure 71. iSCSI host port adapter LEDs iSCSI activity LED (green) When this LED is lit, it indicates that the link is established with the controller. When this LED is flashing, there is activity on this port. When this LED is off, no link is established with this port.
If the storage subsystem is non-operational due to system configuration, the storage subsystem Needs Attention LED is off. If the storage subsystem is non-operational due to a System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
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hardware fault, the storage subsystem Needs Attention LED is on. The definitions for Lx diagnostic codes are listed in Table 7. Table 7. Controller numeric display diagnostic codes Value Description Mismatched controller board ID. Missing interconnect canister. Persistent memory errors. Persistent hardware errors.
When this green LED is lit, it indicates that the link through the SAS cable is successful. OK to remove LED (blue) This LED is supported only when the EXP3500 is attached to a DS3500 controller. Do not remove the ESM unless this blue LED is lit. Fault LED (amber) When this amber LED is lit, it indicates that the ESM has failed.
Turning off the storage subsystem The DS3500 is designed to run continuously. After you turn it on, do not turn it off. Turn off the power only in the following situations: v Instructions in a hardware or software procedure require that you turn off the power.
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Run the Recovery Guru by clicking Recovery Guru in the toolbar in the Subsystem Management window. b. Complete the recovery procedure. If the Recovery Guru directs you to replace a failed component, use the individual LEDs to locate the failed component. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
Guru. This action runs the Recovery Guru again to make sure that the problem is corrected. d. If the problem has not been corrected, contact your IBM technical-support representative. Do not turn off power until all problems are corrected. 5. Check the cache active LED, and make sure that it is off.
5. Turn on both of the power-supply switches on the DS3500. The green LEDs on the front and the rear of the DS3500 should remain lit. If other amber LEDs are lit, see Chapter 6, “Solving problems,” on page 127.
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LEDs on the storage subsystem are lit. The fault LED on the power supply might also be lit. “Checking the LEDs” on page 73 shows the location of the LEDs on the DS3500. If the storage subsystem temperature exceeds 45°C (113°F), the storage management software displays a Needs Attention icon in the Subsystem Management window.
6. Turn off both power switches on the DS3500 (see Figure 66 on page 69) and then power-off all connected expansion enclosures. Wait 1 minute and then turn on power to all connected expansion enclosures. While an expansion enclosure powers-on, the LEDs on the front and the rear of the enclosure flash intermittently.
For information, call 1-800-426-4333. Have the IBM part number for the battery unit available when you call. (C007) Replace the battery units in the DS3500 when they are identified as failing by the DS Storage Manager Subsystem Management window, or when the battery fault LEDs light.
Note: Be sure to turn on the expansion enclosure before or at the same time as you turn on the device that contains the RAID controller. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
3. Turn on both power supplies on the rear of the unit. The expansion enclosure might take a few seconds to turn on. During this time, you might see the amber fault LED, green power LED, power supply LEDs, and blue system locator LED turn on and off intermittently.
Note: Be sure to turn on the expansion enclosure before or at the same time you turn on the device that contains the RAID controller to which the expansion enclosure is connected. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
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3. Turn on each connected device, according to the power-on sequence that is described in the documentation that comes with the device. 4. Connect the power cables and turn on both power switches on the rear of the expansion enclosure. 5.
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1. Read the safety information that begins on page xiii and “Best practices guidelines” on page 5. 2. Press on the two release buttons and slide the cover toward the rear of the controller. Release buttons Figure 77. Removing the cover System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
Installation and Host Support Guide for information about how to download the NVSRAM firmware. Note: Obtain the latest dual-controller NVSRAM firmware from http://www.ibm.com/servers/storage/support/disk/. 3. Start the command-line interface; then, enter the following command to change controller A from simplex (single-controller) mode to duplex (dual-controller) mode: Smcli ctlr_A_IP_address -c "set storageSubsystem redundancyMode=duplex;"...
10. Wait up to 5 minutes for the DS Storage Manager software to recognize the new controller. 11. Connect the host interface cables to the controller. See “Cabling the DS3500 storage subsystem” on page 23 for more information. 12. Make sure that all expansion enclosure connections have been completed (see the dual-controller topologies in “DS3500 storage subsystem drive cabling...
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Attention: v If you are replacing a failed controller with a replacement controller from IBM Service, you will transfer the controller battery to the replacement controller. The replacement controller contains a 1024 MB DIMM; if the capacity of the DIMM in the failed controller is larger than 1024 MB, you will also transfer that DIMM to the replacement controller.
Remove the 1024 MB DIMM from the new controller and set it aside (see “Replacing the memory cache DIMM” on page 120). b. Insert the DIMM into the new controller (see “Installing the DIMM” on page 121 for instructions). System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
Yes: Click Recovery Guru in the Subsystem Management window toolbar, and complete the recovery procedure. If the problem remains, contact your IBM technical-support representative. v No: Go to step 25. 25. Use the DS Storage Manager software to print a new storage subsystem profile.
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The battery must be recycled or disposed of properly. Recycling facilities may not be available in your area. For information on disposal of batteries outside the United States, see http://www.ibm.com/ibm/environment/products/ batteryrecycle.shtml or contact your local waste disposal facility. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used batteries. For information on proper disposal of these batteries, contact IBM at 1-800-426-4333. Installing an optional host port adapter Attention: If you install a host port adapter in a controller and the storage subsystem contains two controllers, you must make sure that an identical host port adapter is installed in the other controller.
Make sure that the release levers on the controller are in the open position. b. Slide the controller into the bay until it stops. c. Push the release levers to the closed position. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
For proper cooling and EMC protection, each bay must always contain either a filler panel or a hot-swap hard disk drive. v Drives: – The DS3500 supports the following hard disk drives: Chapter 5. Replacing components...
When this LED flashes, it indicates that the drive has been identified by the software. When this LED is lit and not flashing, it indicates that the drive has failed. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
v Hot-swap hardware: The storage subsystem contains hardware that enables you to replace a failed hard disk drive without turning off the storage subsystem. You can continue to operate the storage subsystem while a hard disk drive is being removed or installed. These drives are known as hot-swap hard disk drives.
4. Unpack the new drive. Save all packing material in case you have to return the drive. 5. (DS3512 and EXP3512) Install the hard disk drive. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
Hard disk drive Drive tray Latch Tray handle Figure 88. Installing a drive in a DS3512 or EXP3512 a. Press the latch on the end of the drive tray handle to release it, then pull out the tray handle to the open position. b.
If you are replacing a hard disk drive that is part of a configured array and logical drive, be sure to install the replacement hard disk drive in the correct bay. See the hardware and software documentation that comes with the DS3500 to determine whether there are restrictions regarding hard disk drive configurations.
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See the procedure in “Replacing the drives one at a time” on page 112. Using this method, you can replace the drives while the expansion enclosures and the DS3500 are running, eliminating the downtime that is required if you replace all the drives at once. However, this method is more risky because you can lose data if the drive restoration or storage subsystem reconfiguration process fails.
2. Use the DS Storage Manager software to check the status of the DS3500. Correct any problems that are reported. 3. Perform a complete backup of the drives that you are replacing.
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d. If applicable, use the operating-system software to disconnect the storage subsystem logical drives from the host before you power-off the storage subsystem. Attention: To turn off all power to the storage subsystem, you must turn off both power-supply switches and disconnect both power cords. Use the procedure in step 6 for the correct shutdown sequence.
You fail only one drive v The software status display shows a Failed status for the applicable drive v The amber drive fault LED (on the front bezel below the drive) is lit System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
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Attention: Removing the wrong drive can cause data loss. Make sure that you remove only the failed drive. A lit drive fault LED indicates the failed drive. If you remove an active drive accidentally, wait at least 70 seconds and then reinstall it.
65°C (149°F), the power supplies will automatically shut down (an overtemperature condition). If this occurs, you must cool the storage subsystem and restart it. See “Restoring power after an unexpected shutdown” on page 83. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
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Attention: The fans in the power supplies draw in fresh air and force out hot air. The power supplies are hot-swappable and redundant; however, if the fans in one power supply fail, you must replace the entire failed power supply within 72 hours to maintain redundancy and optimum cooling.
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Turn off everything (unless instructed otherwise). b. Attach all cables to the devices. c. Attach the signal cables to the connectors. d. Attach the power cords to the outlets. e. Turn on the devices. (D005a) System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
Go to step 18. v The fault and ac power LEDs are lit but the dc power LED is off: The power supply is faulty. Turn off the power switch and contact your IBM technical-support representative for a replacement power supply.
LEDs” on page 75). Attention: Before you remove a controller in a single-controller DS3500, shut down the DS3500 to avoid data loss (see “Turning off the storage subsystem” on page 81). 4. Remove the controller from the chassis. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
Dispose of the battery as required by local ordinances or regulations. For more information, see the IBM Systems Environmental Notices and User’s Guide on the IBM Support DVD. 8. Unpack the new battery unit. Set the new battery unit on a dry, level surface.
To remove the DIMM from the controller, complete the following steps: 1. Read the safety information that begins on page xiii and “Best practices guidelines” on page 5. 2. Remove the controller from the chassis. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
Release levers Figure 94. Removing a controller a. Open the two release levers as shown in the illustration. The controller moves out of the bay approximately 0.6 cm (0.25 inch). b. Pull the controller out of the bay. c. Place the controller on a level surface. 3.
After you remove a controller, wait 70 seconds before you reseat or replace the controller. Failure to do so might cause unpredictable results. Replacing the bezels This section describes how to remove and install the bezels. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
Removing the bezels Left bezel Handles Right bezel Figure 97. Removing the bezels To remove either the left or right bezel, complete the following steps: 1. If the storage subsystem is on a table or other flat surface, elevate the storage subsystem front slightly or extend the front over the table edge.
10. Turn on the power. For more information, see “Turning on the expansion enclosure” on page 88. 11. Go to http://www.ibm.com/servers/storage/support/ to check for ESM code updates. For more information, see the download instructions on page 1. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
Replacing a midplane assembly The midplane assembly must be replaced only by a trained service provider. To replace the midplane assembly, complete the following steps. Attention: To prevent data loss, you must shut down the storage subsystem or expansion enclosure before you begin the procedure to replace the midplane assembly.
88). 16. Check the LEDs to make sure that the storage subsystem or expansion enclosure is fully operational (see “Checking the LEDs” on page 73). System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
Solving problems in the DS3500 storage subsystem For instructions for obtaining service and technical assistance for the storage subsystem and other IBM products, see Appendix B, “Getting help and technical assistance,” on page 145. Use the LEDs, the diagnostics and test information, the symptom-to-FRU index, and the connected server Hardware Maintenance Manual or Problem Determination and Service Guide to diagnose problems.
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LED to be lit but not cause any individual component fault LEDs to be lit. (Drive PFA exceeded or nominal temperature exceeded errors are examples.) Follow the corrective actions in the Recovery Guru window. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
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Check for and solve one of the following situations: green LEDs are v Expansion enclosures are not correctly connected to (activity and slowly flashing the DS3500. fault LEDs are v DS3500 does not have the correct firmware version. not lit) Chapter 6. Solving problems...
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Make sure that the power cables problem are connected and that the power supplies are turned on. Hardware failure If any other LEDs are lit, replace the midplane. Contact your IBM technical-support representative. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
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Replace defective power cords. Power supply failure Check the fault LED on the power supply. If the LED is lit, replace the failed component. Midplane failure Replace the DS3500. Contact your IBM technical-support representative. Unable to access Drives Incorrect storage...
93 for more information. Front panel General machine A status or fault LED is lit. Check for amber LEDs fault on components. See “Checking the LEDs” on page System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
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Contact your IBM technical-support representative. Front panel Power supply Make sure that the cables are connected and the power supplies are turned on. Hardware failure If any other LEDs are lit, contact your IBM technical-support representative. Chapter 6. Solving problems...
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1. Make sure that the SAS cables are undamaged drives and correctly connected. 2. Replace the cables. ESM failure Contact your IBM technical-support representative. Subsystem Random errors Midplane failure Contact your IBM technical-support representative. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
DS3524 and EXP3524 midplane assembly 69Y0259 Filler panel, 2.5–inch hard disk drive 68Y8493 Hard disk drive varies 2U rail kit 39R6550 Controller or environmental service module 69Y0194 filler panel Chapter 7. Parts listing, DS3500 storage subsystem and EXP3500 expansion enclosure...
1 GB shortwave SFP transceiver 69Y2899 Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded receptacle.
Islands, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Japan, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Taiwan, United States of America, Venezuela Chapter 7. Parts listing, DS3500 storage subsystem and EXP3500 expansion enclosure...
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Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela 39M5219 Korea (Democratic People’s Republic of), Korea (Republic of) 39M5199 Japan 39M5068 Argentina, Paraguay, Uruguay 39M5226 India 39M5233 Brazil System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
Appendix A. Records Whenever you add optional devices to the DS3500 storage subsystem or EXP3500 expansion enclosure, be sure to update the information in this appendix. Accurate, up-to-date records make it easier to add other devices and provide needed data whenever you contact your IBM technical-support representative.
Use Table 15 to keep a record of the hard disk drives that are installed in or attached to the DS3500 or EXP3500. This information can be helpful when you install additional hard disk drives or if you have to report a hardware problem. Make a copy of this table before you record information in it, in case you need extra space to write new values later, or when you update the configuration.
Storage subsystem and controller information record Table 16 provides a data sheet for recording storage subsystem names, management types, Ethernet hardware addresses, and IP addresses. Make a copy of this table and complete the information for your storage subsystems and controllers.
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Ethernet address Ethernet address = 00a0b8020420 = 00a0b80000d8 IP address = IP address = 192.168.128.101 192.168.128.102 Host = Denver_a Host = Denver_b Engineering Host-agent IP address = 192.168.2.22 Host = Atlanta System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.
You can find service information for IBM systems and optional devices at http://www.ibm.com/systems/support/. Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with System x and xSeries servers, BladeCenter products, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, see http://www.ibm.com/services/sl/products/.
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
If IBM determines that the levels of particulates or gases in your environment have caused damage to the device, IBM may condition provision of repair or replacement of devices or parts on implementation of appropriate remedial measures to mitigate such environmental contamination.
In the request, be sure to include the publication part number and title. When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you.
EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der IBM verändert bzw.
Please note that this equipment has obtained EMC registration for commercial use. In the event that it has been mistakenly sold or purchased, please exchange it for equipment certified for home use. Russia Electromagnetic Interference (EMI) Class A statement System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
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125 hard disk drive power supplies 114 activity LED 75 inventory checklist 17, 21 removal 105 replacing all at same time 109, 110 replacing one at a time 109, 112 System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
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148 notices 147 electronic emission 150 FCC, Class A 150 rack safety and caution xiii installing the DS3500 21 notices and statements 3 site preparation 19 numbers, enclosure ID 9 RAID controller numeric display 78 cache battery 87...
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143 performing an emergency shutdown 83 power supply 10 records 141 restoring power after an emergency 83 sample information record 144 startup sequence 68 troubleshooting 72 turning off 81 System Storage DS3500 and EXP3500: Installation, User’s, and Maintenance Guide...
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Part Number: 60Y1697 Printed in USA (1P) P/N: 60Y1697...