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inbox. Unheard messages are displayed in black text. Messages that you have already listened
to are displayed in gray text. Through the Sky portal, you can customize whether most recent or
oldest messages are displayed first.
As you listen to a message, a progress indicator shows your current point in the message. At
any point, you can pause, skip back, or skip forward.
Interacting with Messages in Visual Voicemail
1. Press the Voicemail button
2. At the prompt, enter your voicemail password.
Your voicemail inbox is displayed.
3. Press the ▲ and ▼ navigation keys to scroll through your messages until you locate the
message you want to interact with.
4. Do one of the following to listen to your messages. (You will not hear dial tone.)
• If you want to listen to your messages with the handset, pick up the handset.
• If you want to listen to your messages through your headset, press the ? button. (For
wireless headset, take your headset off the hook.)
• If you want to listen to your messages through the speaker phone, you do not have to do
anything, By default, messages are played over the speaker phone.
4. Choose one of the following actions:
• To play the message, press the Play soft key. While the message is playing, you can do
any of the following:
• To pause while listening to the message, press the Pause soft key
• To rewind the message a few seconds, press the Skip back soft key.
• To move a few seconds ahead in the message, press the Skip Fwd soft key.
• To stop playing the message, press the Stop soft key.
• To delete the message, press the Delete soft key
• To call the person who left the message, press the Call back soft key.
• To save the message, press the More soft key and then press the Save soft key.
• To see more details about the message, such as the subject line or the sender's email
address, press the More soft key and then press the Open soft key.
• When you're finished, press the Exit soft key.
Replying to Messages in Visual Voicemail
1. Press the Voicemail button.
2. At the prompt, enter your voicemail password.
Your voicemail inbox is displayed.
3. Press the More soft key.
4. Press the More soft key again.
5. Do one of the following:
• To reply to only the person who sent the message, press the Reply soft key.
Mitel IP480g/485g Voicemail
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