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Important
information
to customers who ship defective
equipment
to Thomson
multimedia
Inc.
"II_eThomson
representative
who aulllorized
the return of your equipment
will
give you an SR number
over the phone. They will also provide you will1
instructions
on where and how to return your camcorder.
Write the number
in
large, clear characters
on the outside of lhe box. To avoid confusion
and
misunderstandings,
shipments
wilhout an SR nmnber clearly visible on llle
outside of llle box will be returned
to you al your expense.
Include
a brief hole describing
the problem
and any conversations
about
the
problem
you have
had with Thomson
personnel.
Include
your name,
address
and
model/serial
number
of the camcorder.
These
numbers
are localed
on the bottom
of lhe camcorder.
If the camcorder
is wilhin
the warranty
period,
please
provide
a copy
of the bill
of sale to verify
purchase
date.
Use the original
box and packing
material
to
protect
the equipment
from
damage
in shipment.
For yourprotection,
insure all shipmerzts fi)r full replacement
z:alue and use a
reliable shipper. Thomson
assumes no responsibilily
for waiTanly shipments
from
the customer to the factory if not shipped
in the manner prescribed
by Thomson.
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