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Customer service
20 Customer Service
Functionally relevant original spare
parts in accordance with the relevant
Ecodesign Regulation are available
from our customer service for a
period of at least 10 years from the
date your device is placed on the
market within the European Economic
Area.
A notice:The use of customer service is
free of charge within the scope of the
manufacturer's warranty conditions.
For detailed information about the
warranty period and the warranty
conditions in your country, please
contact our customer service, your
dealer or our website. When you
contact customer service, you will need
the product number (E-No.), the
production number (FD) and the
counting number (Z-No.) of your
device.
Customer service contact details can
be found in the enclosed customer
service directory or on our website.
20.1 Product number (E-No.),
production number
(FD) and counting number
(Z-No.)
The product number (E-No.), the
production number (FD) and the
counting number (Z-No.) can be found
on the nameplate of the device.
You can find the nameplate on the
inside of the device door.
To quickly find your device information
and customer service phone number,
you can write down the information.
54
20.2 AQUA-STOP guarantee
In addition to warranty claims against
the seller from the purchase contract
and in addition to our manufacturer's
guarantee, we provide replacement
under the following conditions.
¡If due to an error on our part
If water damage is caused by the
Aqua-Stop system, we will
compensate private users for
damages. To ensure water safety,
the device must be connected to the
power supply. ¡The liability
guarantee applies to the
Lifespan of the device.
Requirement of the guarantee
The guarantee is that the device
with Aqua-Stop is set up and
connected professionally in
accordance with our instructions; it
also includes the professionally
installed Aqua-Stop extension
(original accessory). Our guarantee
does not cover defective supply
lines or fittings up to the Aqua-Stop
connection on the tap.
¡Need devices with Aqua-Stop
As a general rule, you should not
supervise them during operation or
secure them afterwards by closing
the tap. Only in the event of a
longer absence from your home,
e.g. B. if you are on vacation lasting
several weeks, the tap must be
closed.
¡
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