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24/01/2024 14:40
The solution varies depending on the network status check. For solutions based on
each issue, see "Frequently Asked Questions" on the Sony Support Site.
Note
If the LAN cable is connected to an active server and the TV has acquired an IP
address, check your server's connections and configurations.
Press the HOME button, then select [Settings] — [Network & Internet] — [Network
status].
Related topics
Using Wi-Fi to connect the TV to the Internet/Network
Connecting to a network using a LAN cable
[153] Troubleshooting | Network (Internet/home)/apps
The picture and/or sound quality from streaming
apps is poor.
Quality depends on the original video provided by the video content provider and your
connection bandwidth.
To enjoy watching Internet streaming videos, a network with a fast and stable line
speed is necessary. In general, speeds that resemble the following are necessary:
Streaming standard definition (SD) Internet video: 2.5 Mbps
Streaming high definition (HD) Internet video: 10 Mbps
Streaming Ultra HD (4K) Internet video: 25 Mbps
The wireless network connection quality varies depending on the distance or obstacles
(e.g., wall) between the TV and the wireless router, environmental interference, and the
quality of the wireless router. In this case, use a wired connection for the Internet, or try
the 5GHz band.
The 5GHz band may not be supported depending on your region/country. If the 5GHz
band is not supported, the TV can only connect to a wireless router using the 2.4GHz
band.
When using a wireless network, keep wireless devices close together or avoid
obstacles.
Keep devices that emit RF interference (such as microwaves) away from the TV and
wireless router, or turn off such devices.
https://helpguide.sony.net/tv/gaep1/v1/en/print.html
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