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24/01/2024 14:40
Adjusting an audio system
[151] Troubleshooting
Network (Internet/home)/apps
The TV cannot connect to the Internet/Network.
The picture and/or sound quality from streaming apps is poor.
Your TV cannot connect to the server.
You can connect to the Internet, but not to certain apps and services.
[152] Troubleshooting | Network (Internet/home)/apps
The TV cannot connect to the Internet/Network.
If the wireless network does not connect or disconnects, try the following.
Press the HOME button and check that the following setting is enabled.
[Settings] — [Network & Internet] — [Wi-Fi]
Check the installation location of the TV and wireless router. Signal condition may be
affected by the following:
Other wireless devices, microwaves, fluorescent lights, etc., are placed nearby.
There are floors or walls between the wireless router and TV.
Turn the wireless router off and then on again.
If the network name (SSID) of the wireless router to which you want to connect is not
displayed, select [[Manual entry]] to enter a network name (SSID).
If the problem is not resolved even after the procedures above or if you cannot connect
even with a wired network, check the status of the network connection.
Checking the status of the network connection
1
Press the HOME button, then select [Settings] — [Network & Internet] —
[Network status] — [Check Connection].
Check your network connections and/or server's instruction manual for connection
information, or contact the person who set up the network (network administrator).
Hint
https://helpguide.sony.net/tv/gaep1/v1/en/print.html
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