Troubleshooting - VTech ia5845 User Manual

Troubleshooting

If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after
trying these suggestions, call VTech Communications at 1-800-595-9511 In Canada, call VTech Telecommunications
Canada Ltd at 1-800-267-7377
Problem Suggestion
My phone doesn't • Make sure the power cord is plugged in
work at all • Make sure the telephone line cord is plugged firmly into the base unit and the telephone wall
jack
• Charge the battery in the handset for 16 hours For optimum daily performance, return the
handset to its base when not in use
• Reset the base Unplug the unit's electrical power Wait for 15 seconds then plug it back in
Allow up to one minute for the handset and base to reset
• You may need to purchase a new battery, please refer to the Batteries section of this
user's manual
I cannot get a dial • First try all the suggestions above
tone • Move the handset closer to the base You might have moved out of range
• Your line cord might be malfunctioning Try installing a new line cord
• If the previous suggestions don't work, disconnect the base unit from the telephone jack and
connect a different phone If there is no dial tone on that phone either, the problem is in your
wiring or local service Contact your local telephone company
8 ADDITIONAL INFO www.vtechphones.com