VTech ia5845 User Manual page 30

Troubleshooting
Problem Suggestion
CAN'T CONNECT •
displays on my
handset
•
•
•
•
The batteries will not •
hold a charge
•
•
30 ADDITIONAL INFO
Only one handset of your phone system can be in use (off hook) at a time For example, if HS1
is on a call and HS2 presses the PHONE button, CAN'T CONNECT will display Be sure only
one handset is in use at a time
Move the handset closer to the base You might have moved out of range
If the handset is in its base and the charging light does not come on, refer to The charge light
is off in this troubleshooting guide
Reset the base Unplug the unit's electrical power Wait for 15 seconds then plug it back in
Allow up to one minute for the handset and base to reset
Other electronic products can cause interference with your cordless phone Try installing your
phone as far away from these types of electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones
Charge the battery in the handset for 16 hours For optimum daily performance, return the
handset to its base when not in use
You may need to purchase a new battery, please refer to the Batteries section of this user's
manual
Your phone might be malfunctioning Please refer to the Warranty section of this user's manual
for further instruction
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