Dell Vostro 15-3572 Owner's Manual
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Dell Vostro 15-3572 Owner's Manual

Dell Vostro 15-3572 Owner's Manual

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Dell Vostro 15–3572
Owner's Manual
Regulatory Model: P63F
Regulatory Type: P63F004
October 2022
Rev. A01

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Summary of Contents for Dell Vostro 15-3572

  • Page 1 Dell Vostro 15–3572 Owner's Manual Regulatory Model: P63F Regulatory Type: P63F004 October 2022 Rev. A01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018-2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working on your computer................... 6 Safety precautions................................6 Electrostatic discharge—ESD protection....................... 6 ESD field service kit ..............................7 Transporting sensitive components.......................... 8 Before working inside your computer..........................8 After working inside your computer..........................8 Chapter 2: Disassembly and reassembly..................10 Recommended tools................................10 Screw size list..................................
  • Page 4 Installing the daughterboard............................. 28 Speaker....................................28 Removing the speakers..............................28 Installing the speakers..............................29 System board..................................30 Removing the system board............................. 30 Installing the system board............................32 Input-Output boards.................................33 Removing the Input and Output board ......................... 33 Installing the Input and Output board ........................33 Power connector port..............................
  • Page 5 Network drivers.................................. 71 Realtek Audio..................................72 Storage drivers...................................72 Security drivers.................................. 72 Chapter 7: Troubleshooting......................73 Enhanced Pre-Boot System Assessment — ePSA diagnostics................73 Running the ePSA Diagnostics..........................73 Diagnostic LED................................... 73 Real Time Clock reset...............................74 Chapter 8: Getting help....................... 75 Contacting Dell...................................75 Contents...

  • Page 6: Chapter 1: Working On Your Computer

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working on your computer...

  • Page 8: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
  • Page 9 2. Connect any telephone or network cables to your computer. CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 3. Connect your computer and all attached devices to their electrical outlets. 4.

  • Page 10: Chapter 2: Disassembly And Reassembly

    Disassembly and reassembly Topics: • Recommended tools • Screw size list • Battery • Optical drive • Keyboard • Base cover • Hard drive • WLAN card • Coin cell battery • Heat sink • Memory modules • Daughterboard • Speaker •...

  • Page 11: Installing The Battery

    b. Remove the battery from the computer [2]. Installing the battery 1. Insert the battery into the slot and press until it clicks into place. 2. Follow the procedures in After working inside your computer. Optical drive Removing the optical drive 1.

  • Page 12: Removing The Optical Drive Bracket

    Removing the optical drive bracket 1. Follow the procedure in Before working inside your computer. 2. Remove the: Battery Optical drive 3. To remove the optical drive from the bracket: a. Remove the M2x2(Big head05) screw that secures the optical drive bracket. b.

  • Page 13: Installing The Optical Drive Bracket

    Installing the optical drive bracket 1. Install the optical drive bracket. 2. Tighten the M2x2(Big head05) screw to secure the optical drive bracket. 3. Install the: Optical drive Battery 4. Follow the procedure in After working inside your computer. Installing the optical drive 1.
  • Page 14 4. To remove the keyboard cable: a. Disconnect the keyboard cable from the system board. b. Remove the keyboard from the computer. Disassembly and reassembly...

  • Page 15: Installing The Keyboard

    Installing the keyboard 1. Connect the keyboard cable to the connector on the system board. 2. Slide the keyboard to align it with the tabs. 3. Press along the top edges to lock the keyboard in place. 4. Install the Battery. 5.
  • Page 16 4. Flip the computer and remove the screws (8 screws - M2.5x8; 3 screws - M2x2; 2 screws- M2x5) that secure the base cover to the computer. Disassembly and reassembly...
  • Page 17 5. To remove the base cover: a. Use a scribe to pry the edges of the base cover [1]. b. Lift the base cover and remove it from the computer [2]. Disassembly and reassembly...

  • Page 18: Installing The Base Cover

    Installing the base cover 1. Align the base cover with the screw holders on the computer. 2. Press the edges of the cover until it clicks into place. 3. Tighten the (8 screws - M2.5x8; 3 screws - M2x2; 2 screws- M2x5) screws to secure the base cover to the computer. 4.

  • Page 19: Removing The Hard Drive From The Hard Drive Bracket

    Base cover 3. To remove the hard drive assembly: a. Disconnect the hard drive cable from the connector on the system board [1]. b. Remove the 4 (M2x3) screws that secure the hard drive assembly to the computer [2]. c. Lift the hard drive assembly away from the computer [3]. Removing the hard drive from the hard drive bracket 1.

  • Page 20: Installing The Hard Drive Into The Hard Drive Bracket

    Installing the hard drive into the hard drive bracket 1. Align the screw holders and insert the hard drive into the hard drive bracket. 2. Tighten the 4 (M3x3) screws to secure the hard drive to the hard drive bracket. 3.

  • Page 21: Installing The Hard Drive Assembly

    5. Follow the procedure in After working inside your computer Installing the hard drive assembly 1. Insert the hard drive assembly into the slot on the computer. 2. Tighten the 4 (M2x3) screws to secure the hard drive assembly to the computer. 3.

  • Page 22: Installing The Wlan Card

    Installing the WLAN card 1. Install the WLAN card to the connector on the system board. 2. Connect the WLAN cables to the connectors on the WLAN card. 3. Place the securing tab on the WLAN card and tighten the M2x3 screw on the computer. 4.

  • Page 23: Installing The Coin Cell Battery

    3. Removing the coin cell battery. a. Use a plastic scribe to lift the battery out of the slot [1] b. Remove the battery [2] Installing the coin cell battery 1. Insert the coin cell battery into the battery slot. 2.
  • Page 24 Optical drive Keyboard Base cover 3. To remove the heat sink: a. Remove the screws that secure the heat sink to the system board. NOTE: Loosen the screws in the order of the callout numbers [1, 2, 3, 4] on the heat sink. b.

  • Page 25: Installing The Heat Sink

    Installing the heat sink 1. Align the screws on the heat sink with the screw holders on the system board. 2. Tighten the screws to secure it to the system board. NOTE: Secure the screws in the order of the callout numbers [1, 2, 3, 4] on the heat sink. 3.

  • Page 26: Installing The Memory Module

    Installing the memory module 1. Insert the memory module into the memory socket. 2. Press the memory module until the clips secure the memory module. 3. Install the: Base cover Keyboard Optical drive Battery 4. Follow the procedures in After working inside your computer.
  • Page 27 3. To remove the daughterboard: a. Remove the M2.5x8 screw and lift the display hinge from the chassis [1,2]. b. Disconnect the LAN cable from the connector on the daughterboard [3]. c. Remove the M2x3 screw and lift the daughterboard [1,2] Disassembly and reassembly...

  • Page 28: Installing The Daughterboard

    Installing the daughterboard 1. Connect the LAN cable to the connector on the daughterboard. 2. Tighten the M2.5x8 screw to secure it to the display hinge on the chassis. 3. Install the: Heatsink Base cover Keyboard Optical drive Battery 4. Follow the procedures in After working inside your computer.

  • Page 29: Installing The Speakers

    2. Remove the: Battery Optical drive Keyboard Base cover 3. To remove the speakers: a. Disconnect the speaker cable from the computer [1]. b. Un-route the speaker cable from the routing channels and lift the speakers to remove it from the chassis [2]. NOTE: Peel the tape (if available) that secures the speaker cable to the chassis.

  • Page 30: System Board

    System board Removing the system board 1. Follow the procedure in Before working inside your computer. 2. Remove the: Battery Optical drive Keyboard Base cover WLAN card Heatsink Memory module 3. Lift the locking tab to disconnect the following cables a.
  • Page 31 a. Remove the adhesive tape [1,2] b. Lift the locking tab and disconnect the eDP connector [3] 5. Remove the M2L3 screw that secures the system board to the computer [1] and lift the system board [2]. Disassembly and reassembly...

  • Page 32: Installing The System Board

    6. Flip the system board. 7. To remove the system board: a. Peel the white adhesive tape, unlock the tab and disconnect the power cable [1]. b. Remove the system board from the computer [2]. Installing the system board 1. Connect the power cable. 2.

  • Page 33: Input-Output Boards

    Battery 9. Follow the procedure in After working inside your computer. Input-Output boards Removing the Input and Output board 1. Follow the procedure in Before working inside your computer. 2. Remove the: Battery Optical drive Keyboard Base cover 3. To remove the Input/Output board (I/O board): a.

  • Page 34: Power Connector Port

    Base cover Keyboard Optical drive Battery 4. Follow the procedure in After working inside your computer. Power connector port Removing the power connector 1. Follow the procedure in Before working inside your computer. 2. Remove the: Battery Optical drive Keyboard Base cover WLAN card Coin cell battery...

  • Page 35: Installing The Power Connector

    Installing the power connector 1. Insert the power connector into the slot on the computer. 2. Secure the power connector to the computer by using the screw. 3. Route the power connector cable. 4. Tighten the display hinge with M2.5x8 screw to the chassis 5.

  • Page 36: Display Assembly

    Display assembly Removing the display assembly 1. Follow the procedure in Before working inside your computer. 2. Remove the: Battery Optical drive Keyboard Base cover WLAN card 3. To remove the display assembly: a. Peel the adhesive tape[1]. b. Unroute the WLAN cable [2]. c.
  • Page 37 5. To remove the display assembly: NOTE: Place the chassis on the edge of a table with the display facing down. a. Remove and lift the 3 (M2.5x8) screws that secure the display hinges to the computer [1]. b. Lift and remove the display assembly [2]. Disassembly and reassembly...

  • Page 38: Installing The Display Assembly

    Installing the display assembly 1. Align the display assembly with the chassis. 2. Tighten the display hinges with 3 (M2.5x8) screws to secure the display assembly. 3. Route the WLAN and display assembly cables through the cable-securing tabs. 4. Connect the eDP cable 5.

  • Page 39: Display Bezel

    Display bezel Removing the display bezel 1. Follow the procedure in Before working inside your computer. 2. Remove the: Battery Optical drive Keyboard Base cover WLAN card Display assembly 3. To disconnect the display bezel: a. Use a plastic scribe to release the tabs on the edges to release the display bezel from the display assembly. b.

  • Page 40: Camera

    Camera Removing the camera 1. Follow the procedure in Before working inside your computer. 2. Remove the: Battery Optical drive Keyboard Base cover WLAN card Display assembly Display bezel 3. To remove the camera: a. Disconnect the camera cable from the camera [1]. b.

  • Page 41: Display Panel

    Battery 4. Follow the procedure in After working inside your computer. Display panel Removing the display panel 1. Follow the procedure in Before working inside your computer. 2. Remove the: Battery Optical drive Keyboard Base cover WLAN card Display assembly Display bezel Camera 3.

  • Page 42: Installing The Display Panel

    Installing the display panel 1. Connect the eDP cable to the display panel. 2. Affix the tape to secure the display cable. 3. Place the display panel on the display assembly. 4. Tighten the screws to secure the display panel to the display assembly. 5.

  • Page 43: Installing The Display Hinges

    WLAN card Display assembly Display bezel Camera Display panel 3. To remove the hinges: a. Remove the 6 (M2.5x2.5) screws that secure the display hinges to the display assembly [1]. b. Remove the display hinges [2]. Installing the display hinges 1.

  • Page 44: Power Button Board

    Power button board Removing the power button board 1. Follow the procedure in Before working inside your computer. 2. Remove the: Battery Optical drive Keyboard Base cover 3. To remove the power button board: a. Disconnect the system board cable from the computer [1]. b.

  • Page 45: Touchpad

    6. Tighten the (M2.5x8) screws to secure the display hinge to the computer. 7. Install the: Base cover Keyboard Optical drive Battery 8. Follow the procedures in After working inside your computer. Touchpad Removing the touchpad 1. Follow the procedure in Before working inside your computer.
  • Page 46 4. Removing the screw support bracket a. Remove the conductive tapes [1] b. Remove the 2 (M2x3) screws that secure the metal bracket to the touchpad on the palm rest [2] c. Lift the bracket [3]. Disassembly and reassembly...
  • Page 47 5. To remove the touchpad: a. Remove the 4 (M2x2) screws that secure the touchpad to the palm rest assembly [1]. b. Lift the touchpad from the palm rest assembly [2]. Disassembly and reassembly...

  • Page 48: Installing The Touchpad

    Installing the touchpad 1. Place the touchpad on the palm rest assembly. 2. Tighten the 4 (M2x2) screws that secure the touchpad to the palm rest assembly. 3. Place the metal bracket on the touchpad and tighten the 2 (M2x3) screws to secure it. 4.
  • Page 49 3. Install the following components on the new palm rest. Touchpad Power button Display assembly Power connector I/O board System board Speaker Daughter board Memory module Heat sink Coin cell battery WLAN Card Base cover Keyboard Optical drive Battery 4. Follow the procedure in After working inside your computer.

  • Page 50: Chapter 3: Technology And Components

    Technology and components This chapter details the technology and components available in the system. Topics: • HDMI 1.4 • USB features HDMI 1.4 This topic explains the HDMI 1.4 and its features along with the advantages. HDMI (High-Definition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or video monitor, such as a digital TV (DTV).

  • Page 51: Usb Features

    USB features Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and peripheral devices like mice, keyboards, external drivers, and printers. Let's take a quick look on the USB evolution referencing to the table below. Table 1.
  • Page 52 With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices, high megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual real-world maximum.

  • Page 53: Chapter 4: System Specifications

    System specifications Topics: • Technical specifications 3572 • Hot key combinations Technical specifications 3572 This topic lists out the technical specifications for your computer. Table 2. Technical specifications 3572 Features Specifications Model Number Vostro 3572 Processor family Intel Gemini Lake Operating System ●...

  • Page 54: Hot Key Combinations

    Table 2. Technical specifications 3572 (continued) Features Specifications ○ BGN supports ○ Qualcomm QCA9377 802.11ac Dual Band (1x1) Wireless Adapter+ Bluetooth 4.1 ○ Qualcomm QCA61x4A 802.11ac Dual Band (2x2) Wireless Adapter+ Bluetooth 4.1 Ports, Slots and Chassis ● 2 USB 3.1 Gen 1 ports, 1 USB 2.0 port, HDMI 1.4, VGA ●...

  • Page 55: Chapter 5: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...

  • Page 56: System Setup Options

    Keys Navigation NOTE: For the standard graphics browser only. Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message that prompts you to save any unsaved changes and restarts the system. System setup options NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear.
  • Page 57 Table 5. System Configuration (continued) Option Description ● Enabled w/PXE: This option is enabled by default. SATA Operation Allows you to configure the internal SATA hard-drive controller. The options are: ● Disabled ● AHCI: This option is enabled by default. Drives Allows you to configure the SATA drives on board.
  • Page 58 Table 7. Security (continued) Option Description NOTE: Successful password changes take effect immediately. Default Setting: Not set Internal HDD-0 Password Allows you to set, change or delete the password on the system's internal hard-disk drive. NOTE: Successful password changes take effect immediately. Default Setting: Not set Strong Password Allows you to enforce the option to always set strong passwords.
  • Page 59 Table 7. Security (continued) Option Description CPU XD Support Allows you to enable the Execute Disable mode of the processor. Enable CPU XD Support (default) Admin Setup Lockout Allows you to prevent users from entering Setup when an Administrator password is set. Default Setting: Enable Admin Setup Lockout is not selected.
  • Page 60 Table 9. Intel Software Guard Extensions screen options (continued) Option Description ● 128 MB Default setting: 128 MB Table 10. Performance Option Description Multi Core Support This field specifies whether the process will have one or all cores enabled. The performance of some applications will improve with the additional cores.
  • Page 61 Table 11. Power Management (continued) Option Description USB Wake Support Allows you to enable USB devices to wake the system from Standby. NOTE: This feature is only functional when the AC power adapter is connected. If the AC power adapter is removed during Standby, the system setup will remove power from all of the USB ports to conserve battery power.

  • Page 62: Flashing The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the system. Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.
  • Page 63 2. Power on the system and press the F12 key to access the One-Time Boot Menu, Highlight BIOS Flash Update using the arrow keys then press Enter. 3. The Bios flash menu will open then click the browse button. 4. The E5450A14.exe file is shown as an example in the following screenshot. The actual file name may vary. System setup...
  • Page 64 5. Once the file is selected, it will show in the file selection box and you can click the OK button to continue. 6. Click the Begin Flash Update button. System setup...
  • Page 65 7. A warning box is displayed asking you if you want to proceed. Click the Yes button to begin the flash. 8. At this point the BIOS flash will execute, the system will reboot and then the BIOS flash will start and a progress bar will show the progress of the flash.

  • Page 66: Updating The Bios In Windows

    If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re-enabled after the BIOS update is completed. 1. Restart the computer. 2. Go to Dell.com/support. ● Enter the Service Tag or Express Service Code and click Submit. ● Click Detect Product and follow the instructions on screen.

  • Page 67: System And Setup Password

    System and setup password Table 17. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.

  • Page 68: Chapter 6: Software

    ● Microsoft Windows 10 Home 64-bit Downloading drivers 1. Turn on the notebook. 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your notebook, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your notebook model.

  • Page 69: Battery Drivers

    Table 19. Intel chipset drivers Before Installation After Installation Battery drivers The latest battery drivers are installed in the computer. Table 20. Battery drivers Before Installation After Installation Intel HID Event Filter Verify if the Intel HID event filter is already installed in the computer. Software...

  • Page 70: Intel Dynamic Platform And Thermal Framework

    Table 21. Intel HID Event Filter Before Installation After Installation Intel Dynamic Platform and Thermal Framework Verify if the Intel dynamic platform and thermal framework is already installed in the computer. Table 22. Intel Dynamic Platform and Thermal Framework Before Installation After Installation None Disk drivers...

  • Page 71: Graphics Controller Driver

    After Installation None Bluetooth drivers This platform supports a variety of Bluetooth drivers. The following is an example Table 26. Bluetooth drivers Before Installation After Installation Network drivers Install the WLAN and Bluetooth drivers from the Dell support site. Software...

  • Page 72: Realtek Audio

    Table 27. Network drivers Before installation After installation Realtek Audio Verify if audio drivers are already installed in the computer. Table 28. Realtek audio Before Installation After Installation Storage drivers Verify if the storage controller drivers are installed in the system. Table 29.

  • Page 73: Chapter 7: Troubleshooting

    The items detected are listed and will be tested 5. If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. To run a diagnostic test on a specific device 6. Press Esc and click Yes to stop the diagnostic test.

  • Page 74: Real Time Clock Reset

    Real Time Clock reset The Real Time Clock (RTC) reset function allows you to recover your Dell system from No POST/No Boot/No Power situations. To initiate the RTC reset on the system make sure system is in a power-off state and is connected to power source .

  • Page 75: Chapter 8: Getting Help

    Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support.

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