Dell Vostro 15 3578 Owner's Manual
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Dell Vostro 15 3578 Owner's Manual

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Dell Vostro 15–3578
Owner's Manual
Regulatory Model: P63F
Regulatory Type: P63F002

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Summary of Contents for Dell Vostro 15 3578

  • Page 1 Dell Vostro 15–3578 Owner's Manual Regulatory Model: P63F Regulatory Type: P63F002...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer..........................6 Safety precautions................................6 Standby power................................6 Bonding ..................................6 Electrostatic discharge — ESD protection.......................6 ESD field service kit ..............................7 Transporting sensitive components........................... 8 Before working inside your computer..........................8 After working inside your computer..........................8 2 Removing and installing components......................10 Recommended tools................................
  • Page 4 Installing the coin cell battery........................... 27 Power button board................................. 27 Removing the power button board.......................... 27 Installing the power button board..........................28 Heat sink ..................................28 Removing the heat sink ............................28 Installing the heat sink ..............................29 System fan..................................29 Removing the system fan............................29 Installing the system fan............................
  • Page 5 Bluetooth drivers................................78 Network drivers................................78 Realtek Audio..................................78 Storage drivers................................. 79 Security drivers................................79 7 Troubleshooting............................80 Enhanced Pre-Boot System Assessment — ePSA diagnostics................80 Running the ePSA diagnostics..........................80 Diagnostic LED.................................80 Real Time Clock reset...............................81 8 Contacting Dell............................83 Contents...

  • Page 6: Working On Your Computer

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: Esd Field Service Kit

    • Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working on your computer...

  • Page 8: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
  • Page 9 CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.

  • Page 10: Removing And Installing Components

    Removing and installing components This section provides detailed information on how to remove or install the components from your computer. Recommended tools The procedures in this document require the following tools: • Phillips #0 screwdriver • Phillips #1 screwdriver • Plastic scribe NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4...

  • Page 11: Battery

    Battery Removing the battery Follow the procedure in Before working inside your computer. To remove the battery: Slide the release latch to release the battery [1]. b Remove the battery from the computer [2]. Installing the battery Insert the battery into the slot and press until it clicks into place. Follow the procedures in After working inside your computer.

  • Page 12: Optical Drive

    Optical drive Removing the optical drive Follow the procedure in Before working inside your computer. Remove the Battery. To remove the optical drive: Remove the M2x5 screw that secures the optical drive to the computer [1]. b Using a plastic scribe, push the tab in the direction of the arrow indicated on the chassis. [2]. Slide the optical drive out of the computer [3].

  • Page 13: Installing The Optical Drive Bracket

    b Remove the optical drive bracket from the optical drive . Installing the optical drive bracket Install the optical drive bracket. Tighten the M2x3 screw to secure the optical drive bracket. Install the: Optical drive Battery Follow the procedure in After working inside your computer.
  • Page 14 To remove the keyboard cable: Disconnect the keyboard cable from the system board. b Remove the keyboard from the computer. Removing and installing components...

  • Page 15: Installing The Keyboard

    Installing the keyboard Connect the keyboard cable to the connector on the system board. Slide the keyboard to align it with the tabs. Press along the top edges to lock the keyboard in place. Install the Battery. Follow the procedure in After working inside your computer.
  • Page 16 b Remove the 5 (M2x5) screws that secure the base cover [2]. Flip the computer and remove the screws (8 screws - M2.5x8; 3 screws - M2x2; 2 screws- M2x5) that secure the base cover to the computer. Removing and installing components...
  • Page 17 To remove the base cover: Use a scribe to pry the edges of the base cover [1]. b Lift the base cover and remove it from the computer [2]. Removing and installing components...

  • Page 18: Installing The Base Cover

    Installing the base cover Align the base cover with the screw holders on the computer. Press the edges of the cover until it clicks into place. Tighten the (8 screws - M2.5x8; 3 screws - M2x2; 2 screws- M2x5) screws to secure the base cover to the computer. Flip the computer over.

  • Page 19: Removing The Hard Drive From The Hard Drive Bracket

    Optical drive Keyboard Base cover To remove the hard drive assembly: Disconnect the hard drive cable from the connector on the system board [1]. b Remove the 4 (M2x3) screws that secure the hard drive assembly to the computer [2]. Lift the hard drive assembly away from the computer [3].

  • Page 20: Installing The Hard Drive Into The Hard Drive Bracket

    Installing the hard drive into the hard drive bracket Align the screw holders and insert the hard drive into the hard drive bracket. Tighten the M3x3 screws to secure the hard drive to the hard drive bracket. Connect the hard drive cable connector to the hard drive. Install the: Hard drive assembly Base cover...

  • Page 21: Installing The Hard Drive Assembly

    Optical drive Battery Follow the procedure in After working inside your computer Installing the hard drive assembly Insert the hard drive assembly into the slot on the computer. Tighten the 4 (M2x3) screws to secure the hard drive assembly to the computer. Connect the hard drive cable to the connector on the system board.
  • Page 22 Remove the fingerprint reader Lift the fingerprint reader board from the computer. Removing and installing components...

  • Page 23: Installing The Fingerprint Reader

    Installing the fingerprint reader Place the fingerprint reader board into the slot on the computer. Tighten the 1 (M2x2.5) screw that secures the fingerprint reader bracket to the computer. Affix the tape that secures the fingerprint assembly to the computer Connect the fingerprint reader cable to the connector on the system board.

  • Page 24: Installing The Wlan Card

    b Lift the tab that secures the WLAN card [2]. Disconnect the WLAN cables from the connectors on the WLAN card [3]. d Slide the WLAN card from the connector on the system board [4]. Installing the WLAN card Install the WLAN card to the connector on the system board. Connect the WLAN cables to the connectors on the WLAN card.

  • Page 25: Memory Modules

    Memory modules Removing the memory module Follow the procedure in Before working inside your computer. Remove the: Battery Optical drive Keyboard Base cover To remove memory module: Pull the clips securing the memory module until the memory module pops up [1]. b Remove the memory module from the system board [2].

  • Page 26: Coin Cell Battery

    Base cover Keyboard Optical drive Battery Follow the procedures in After working inside your computer. Coin cell battery Removing the coin cell battery Follow the procedure in Before working inside your computer. Remove the: Battery Optical drive Keyboard Base cover Removing the coin cell battery Use a plastic scribe to lift the battery out of the slot [1] b Remove the battery [2]...

  • Page 27: Installing The Coin Cell Battery

    Installing the coin cell battery Insert the coin cell battery into the battery slot. Press the battery until it clicks into place. Install the: Basecover Keyboard Optical drive Battery Follow the procedures in After working inside your computer. Power button board Removing the power button board Follow the procedure in Before working inside your...

  • Page 28: Installing The Power Button Board

    Installing the power button board Place the button board on the chassis. Affix the tape that holds the power button board. Affix the system board cable to the chassis. Place the power button board and tighten the screw. Connect the system board cable to the power button board. Tighten the screws to secure it to the power button board.

  • Page 29: Installing The Heat Sink

    Optical drive Keyboard Base cover To remove the heat sink: Loosen the captive screws that secure the heat sink to the system board [1]. b Remove the heat sink from the system board [2]. Installing the heat sink Align the screws on the heat sink with the screw holders on the system board. Tighten the captive screws to secure it to the system board.

  • Page 30: Installing The System Fan

    Battery Optical drive Keyboard Base cover To remove the system fan: Disconnect the system fan connector cable from the system board [1]. b Remove the 2 (M2x5) screws that secure the system fan to the computer [2]. Lift and remove the system fan from the chassis [3]. Installing the system fan Align the system fan on the chassis.

  • Page 31: Speaker

    Speaker Removing the speakers Follow the procedure in Before working inside your computer. Remove the: Battery Optical drive Keyboard Base cover To remove the speakers: Disconnect the speaker cable from the computer [1]. b Remove the speaker cable from the retention clips on the computer [2]. Remove the speakers from the computer [3].

  • Page 32: System Board

    Install the: Base cover Keyboard Optical drive Battery Follow the procedure in After working inside your computer System board Removing the system board Follow the procedure in Before working inside your computer. Remove the: Battery Optical drive Keyboard Base cover Hard drive assembly WLAN card Memory module...
  • Page 33 Lift the locking tab to disconnect the following cables remove the adhesive tape [1] b lift the locking tab and disconnect the eDP connector [1] power connector [2] d hard drive connector [3] fingerprint connector [4] I/O connector [5] g touchpad connector [6] h speaker [7] Remove 2 (M2x3) screw that secures the system board to the computer [1] and lift the system board [2].
  • Page 34 Flip the system board. To remove the system board: Peel the white adhesive tape and disconnect the power cable [1]. b Remove the system board from the computer [2]. Removing and installing components...

  • Page 35: Installing The System Board

    Installing the system board Connect the power cable. Affix the white adhesive tape. Flip the system board. Align the system board with the screw holders on the computer. Tighten the 2(M2x3) screw to secure the system board to the computer. Tighten the display hinge 1 (M2.5x8) screw to the computer.

  • Page 36: Input/Output(I/O) Boards

    Battery Follow the procedure in After working inside your computer. Input/Output(I/O) boards Removing the Input and Output board Follow the procedure in Before working inside your computer. Remove the: Battery Optical drive Keyboard Base cover Hard drive assembly To remove the Input/Output board (I/O board): Disconnect the I/O board cable [1].

  • Page 37: Installing The Input And Output Board

    Installing the Input and Output board Place the I/O board on the computer. Connect the input/output (I/O board) cable and tighten the 1 (M2x3) screw. Install the: Hard drive assembly Base cover Keyboard Optical drive Battery Follow the procedure in After working inside your computer.

  • Page 38: Installing The Power Connector

    Installing the power connector Insert the power connector into the slot on the computer. Secure the power connector to the computer by using 1 (M2x3) screw. Route the power connector cable into the slot. Install the: System board Coin cell battery System fan WLAN Card Memory module...

  • Page 39: Display Assembly

    Display assembly Removing the display assembly Follow the procedure in Before working inside your computer. Remove the: Battery Optical drive Keyboard Base cover Hard drive assembly WLAN card To remove the display assembly: Unroute the WLAN cable [1]. b Peel white adhesive tape [2]. Lift the locking tab [3].
  • Page 40 To remove the display assembly: NOTE: Place the chassis on the edge of a table with the display facing down. Remove the 3 (M2.5x8) screws and lift the display hinge secured to the computer [1]. b Lift and remove the display assembly [2]. Removing and installing components...

  • Page 41: Installing The Display Assembly

    Installing the display assembly Align the display assembly with the chassis. Route the WLAN and display assembly cables through the cable-securing tabs. Tighten the display hinges 3 (M2.5x8) screws to secure the display assembly. Install the: WLAN Card Hard drive assembly Base cover Keyboard Optical drive...

  • Page 42: Removing The Display Bezel

    Removing the display bezel Follow the procedure in Before working inside your computer. Remove the: Battery Optical drive Keyboard Base cover Hard drive assembly WLAN card Display assembly To disconnect the display bezel: Use a plastic scribe to release the tabs on the edges to release the display bezel from the display assembly. b Remove the display bezel display assembly.

  • Page 43: Camera

    Optical drive Battery Follow the procedure in After working inside your computer. Camera NOTE: Non-touch display panel Removing the camera Follow the procedure in Before working inside your computer. Remove the: Battery Optical drive Keyboard Base cover Hard drive assembly WLAN card Display assembly Display bezel...

  • Page 44: Installing The Camera

    Installing the camera Install the camera into the slot on the display assembly. Connect the camera cable. Install the: Display bezel Display assembly WLAN Card Hard drive assembly Base cover Keyboard Optical drive Battery Follow the procedure in After working inside your computer.
  • Page 45 To disconnect the cable: Remove the tape that secures the eDP cable to the display panel [1]. b Lift the locking tab and remove the eDP cable [2]. Remove the display panel from the computer [3]. Removing and installing components...

  • Page 46: Installing The Display Panel

    Installing the display panel Connect the eDP cable to the display panel. Affix the tape to secure the display cable. Place the display panel on the display assembly. Tighten the 4 (M2x3) screws to secure the display panel to the display assembly. Install the: Display bezel Display assembly...

  • Page 47: Installing The Display Hinges

    Battery Optical drive Keyboard Base cover Hard drive assembly WLAN card Display assembly Display bezel Display panel To remove the hinges: Remove the 6 (M2.5x2.5) screws that secure the display hinges to the display assembly [1]. b Remove the display hinges [2]. Installing the display hinges Tighten the 6 (M2.5x2.5) screws to secure the display hinges to the display assembly.

  • Page 48: Touchpad

    Touchpad Removing the touchpad Follow the procedure in Before working inside your computer. Remove the: Battery Optical drive Keyboard Base cover Hard drive assembly WLAN card Memory module Speaker Heat sink System fan System board Removing the screw support bracket. Remove the conductive tapes [1].

  • Page 49: Installing The Touchpad

    Installing the touchpad Place the touchpad board into the slot. Replace the four (M2xL2) screws that secure touchpad board. Replace the three (M2xL3) screws and fix the screw bracket. Replace the conductive tapes. Install the: System board System fan Heat sink Speaker Memory module WLAN card...

  • Page 50: Palm Rest

    Palm rest Removing the palmrest Follow the procedure in Before working inside your computer. Remove the: Battery Optical drive Keyboard Base cover Hard drive assembly Fingerprint reader WLAN card Memory module Heat sink System fan System board Input/Output boards Display assembly NOTE: The component you are left with is the palmrest Remove the palmrest assembly away from the computer.

  • Page 51: Installing The Palmrest

    Installing the palmrest Place the palmrest on the computer. Install the: Display assembly Input/Output boards System board System fan Heat sink Memory module WLAN Card Fingerprint reader Hard drive assembly Base cover Keyboard Optical drive Battery Follow the procedure in After working inside your computer.

  • Page 52: Technology And Components

    Technology and components This chapter details the technology and components available in the system. Topics: • HDMI 1.4 • USB features HDMI 1.4 This topic explains the HDMI 1.4 and its features along with the advantages. HDMI (High-Definition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or video monitor, such as a digital TV (DTV).

  • Page 53: Usb Features

    USB features Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and peripheral devices like mice, keyboards, external drivers, and printers. Let's take a quick look on the USB evolution referencing to the table below. Table 2.

  • Page 54: Applications

    With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices, high megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) —...
  • Page 55 Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a subsequent Service Pack or update. It is not out of the question to think that following a successful release of USB 3.0/USB 3.1 Gen 1 support in Windows 7, SuperSpeed support would trickle down to Vista.

  • Page 56: System Specifications

    System specifications Technical specifications This topics lists out the technical specifications of your computer. Table 3. Technical specification 3578 Model Number Vostro 3578 Processor family 8th generation Intel core processors (i5 and i7) Operating System • Microsoft Windows 10 Home 64 bit •...
  • Page 57 Model Number Vostro 3578 • Input voltage: 100 to 240 VAC • Input current (max): 1.3 A • Input Frequency: 50 Hz to 60 Hz • Output current: 2.31 A (continuous) • Rated output voltage: 19.5 VDC • Weight (kg): 0.27 •...

  • Page 58: Hot Key Combinations

    Table 4. 3578 Display specifications Display 15.6 – HD Non touch 15.6 – FHD Anti-glare Non touch Type HD Anti-Glare FHD Anti-Glare Luminance/Brightness (typical) HD 220nits FHD 220nits Diagonal 15.6 inches 15.6 inches Native Resolution HD 1366x768 FHD 1920x1080 Megapixels (millions of pixels) HD 1.05 FHD 2.07 Pixels per Inch (PPI)

  • Page 59: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 60: System Setup Options

    Keys Navigation Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area. NOTE: For the standard graphics browser only.
  • Page 61 Option Description By default, Always, Except Internal HDD is enabled. Date/Time Allows you to change the date and time. Table 7. System Configuration Option Description Integrated NIC Allows you to configure the integrated network controller. The options are: • Disabled •...
  • Page 62 Table 8. Video Option Description LCD Brightness Allows you to set the display brightness depending up on the power source (On Battery and On AC). NOTE: The Video setting will only be visible when a video card is installed into the system.
  • Page 63 Option Description TPM 2.0 Security Allows you to enable the Trusted Platform Module (TPM) during POST. The options are: • TPM On (enabled by default) • Clear • PPI Bypass for Enabled Commands • PPI Bypass for Disabled Commands • Attestation Enable (enabled by default) •...
  • Page 64 Option Description • • • If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx appear. The options are: • Save to File- Saves the key to a user-selected file • Replace from File- Replaces the current key with a key from a user-selected file •...
  • Page 65 Option Description Default Setting: All is enabled. Intel SpeedStep Allows you to enable or disable the Intel SpeedStep feature. • Enable Intel SpeedStep Default Setting: The option is enabled. C States Control Allows you to enable or disable the additional processor sleep states. •...
  • Page 66 Option Description • Disabled: This option is enabled by default • LAN Only Advanced Battery Charge Advanced Battery Charge maximizes battery health while still supporting heavy use during work Configuration day. Primary Battery Charge Configuration Allows you to select the charging mode for the battery. The options are: •...
  • Page 67 Option Description • Continue on Warnings • Continue on Warnings and Errors Table 15. Virtualization Support Option Description Virtualization Allows you to enable or disable the Intel Virtualization Technology. • Enable Intel Virtualization Technology (default) Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware VT for Direct I/O capabilities provided by Intel®...

  • Page 68: Flashing The Bios From The F12 One-Time Boot Menu

    Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.
  • Page 69 The Bios flash menu will open then click the browse button. The E5450A14.exe file is shown as an example in the following screenshot. The actual file name may vary. System setup...
  • Page 70 Once the file is selected, it will show in the file selection box and you can click the OK button to continue. Click the Begin Flash Update button. System setup...
  • Page 71 A warning box is displayed asking you if you want to proceed. Click the Yes button to begin the flash. At this point the BIOS flash will execute, the system will reboot and then the BIOS flash will start and a progress bar will show the progress of the flash.

  • Page 72: Updating The Bios In Windows

    If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re-enabled after the BIOS update is completed. Restart the computer. Go to Dell.com/support. • Enter the Service Tag or Express Service Code and click Submit.

  • Page 73: System And Setup Password

    System and setup password You can create a system password and a setup password to secure your computer. Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. CAUTION: The password features provide a basic level of security for the data on your computer.

  • Page 74: Software

    Microsoft Windows 10 Home 64-bit Downloading drivers Turn on the notebook. Go to Dell.com/support. Click Product Support, enter the Service Tag of your notebook, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your notebook model.

  • Page 75: Intel Chipset Drivers

    Intel chipset drivers Verify if the Intel chipset drivers are already installed in the system. Table 21. Intel chipset drivers Before Installation After Installation Software...

  • Page 76: Battery Drivers

    Battery drivers The latest battery drivers are installed in the computer. Table 22. Battery drivers Before Installation After Installation Intel HID Event Filter Verify if the Intel HID event filter is already installed in the computer. Table 23. Intel HID Event Filter Before Installation After Installation Software...

  • Page 77: Intel Dynamic Platform And Thermal Framework

    Intel Dynamic Platform and Thermal Framework Verify if the Intel dynamic platform and thermal framework is already installed in the computer. Table 24. Intel Dynamic Platform and Thermal Framework Before Installation After Installation Disk drivers Disk drivers installed in the system Table 25.

  • Page 78: Bluetooth Drivers

    This platform supports a variety of Bluetooth drivers. The following is an example Table 28. Bluetooth drivers Before Installation After Installation Network drivers Install the WLAN and Bluetooth drivers from the Dell support site. Table 29. Network drivers Before installation After installation Realtek Audio Verify if audio drivers are already installed in the computer.

  • Page 79: Storage Drivers

    Table 30. Realtek audio Before Installation After Installation Storage drivers Verify if the storage controller drivers are installed in the system. Table 31. Storage drivers Before Installation After Installation None Security drivers Verify if the security device drivers are installed in the computer. Table 32.

  • Page 80: Troubleshooting

    Running the ePSA diagnostics Power-on the computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow key at the bottom left corner.

  • Page 81: Real Time Clock Reset

    Real Time Clock reset The Real Time Clock (RTC) reset function allows you or the service technician to recover the recently launched model Dell Latitude and Precision systems from select No POST/No Boot/No Power situations. You can initiate the RTC reset on the system from a power off state only if it is connected to AC power.
  • Page 82 • Allow BIOS Downgrade Troubleshooting...

  • Page 83: Contacting Dell

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to Dell.com/support.

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Vostro 15-3578P63f

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