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Vigilant QE20 User Manual

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QE20 Fibre Networking
User Manual
DOCUMENT: LT0732
Issue 1.0
24 May 2023
The QE20 is a product of
Johnson Controls
17 Mary Muller Drive
Christchurch
NEW ZEALAND
Phone : +64-3-389-5096
Copyright © 2023 Johnson Controls. All Rights Reserved.
All specifications and other information shown were current as of document revision date and are
subject to change without notice.

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  • Page 1 QE20 Fibre Networking User Manual DOCUMENT: LT0732 Issue 1.0 24 May 2023 The QE20 is a product of Johnson Controls 17 Mary Muller Drive Christchurch NEW ZEALAND Phone : +64-3-389-5096 Copyright © 2023 Johnson Controls. All Rights Reserved. All specifications and other information shown were current as of document revision date and are...
  • Page 2 Document: LT0732 END USER LIABILITY DISCLAIMER Some of the operation of QE20 Fibre Networking as described in this manual is dependent on the site-specific configuration performed by the field engineer. If the configuration is not well-designed, then operation may differ from this manual and compliance to local installation standards may be invalidated.

  • Page 3: Table Of Contents

    VIGILANT Products ......................1-2 1.3.2 IP Related ........................1-3 1.3.3 General ........................... 1-4 Description of QE20 Fibre Networking ................1-6 Operation of Fibre Network ................2-9 Data Communication ......................2-9 Audio Streaming – PIB VoIP Proxy ................. 2-9 Speech Audio Communication..................2-9 2.3.1...
  • Page 4 ATA Phone Lines ......................5-2 Fault Wiring : VoIP Proxy Only PIBs ................5-2 Additional VIF & ATA Wiring ................... 5-2 Fitting Fibre Parts in a QE20 Cabinet ............6-1 Fault Finding ....................7-1 Fault Finding Using VIF, ATA, and PIB LEDs ..............7-1 Fault Finding Using ATA and PIB Status Pages ............
  • Page 5 Document: LT0732 QE20 Fibre Networking User Manual Fault Finding a Ring Network ..................7-2 Advanced Fault Finding in a Large Network ..............7-3 Module Replacement ..................8-1 Part Numbers for Ordering ....................8-1 Re-Configuration ......................8-1 8.2.1 Configuring a Replacement VIF ..................8-1 8.2.2...
  • Page 6 QE20 Fibre Networking User Manual Document: LT0732 THIS PAGE INTENTIONALLY LEFT BLANK Page vi 24 May 2023 Issue 1.0...

  • Page 7: Overview

    For information on the design of QE20 systems, including general networking operation, refer to the QE20 Design Manual (LT0726). For details on the installation and wiring of the QE20 Fibre Networking Kits refer to the FP2024/2025 QE20 Fibre Network Kit Installation Instructions (LT0714).

  • Page 8: Terminology Used In This Manual

    (stream) audio to many VoIP callers. QE20 VIGILANT Multi-zone EWIS system. Speech Live Speech Function of QE20 to make PA announcements. System Identifier An address in the range 1 - 254, used to identify devices on a Panel- Link network.

  • Page 9: Ip Related

    Document: LT0732 QE20 Fibre Networking User Manual 1.1.2 IP Related Address Resolution Protocol A protocol to find the physical address (e.g. MAC address) of a device on a local area network that has been assigned a given IP address. Analog Telephone Adapter A device designed to convert an analogue telephone to VoIP.

  • Page 10: General

    QE20 Fibre Networking User Manual Document: LT0732 Real-time Transport Protocol A standardized packet format for delivering audio and video over an IP network. Streaming Audio Server A “server” that that is present in some ATA and transmits (one-way) digital audio to multiple clients. Whilst...
  • Page 11 Document: LT0732 QE20 Fibre Networking User Manual DTMF Dual Tone Multi Frequency: an interference resistant technique for encoding telephone dial key presses into audio frequencies. Multidrop A network segment with potentially more than two devices. Data messages need to be addressed, and there needs to be a means to ensure that only one device transmits at a time.

  • Page 12: Description Of Qe20 Fibre Networking

    2 x RJ11 cables Figure 1 –General Arrangement of QE20 Fibre Networking Kit The fibre network can be used to extend QE20 networking over long distances or between locations where it is not economic or practical to install the multiple cable pairs needed for a QE20 RS485 copper network (plus extra pairs for background music and/or paging console audio when required).
  • Page 13 Document: LT0732 QE20 Fibre Networking User Manual For the QE20 two different Fibre Network Kits are available – depending on the type of fibre used. • FP2024 FP, QE20 FIBRE NETWORK KIT, SINGLE MODE • FP2025 FP, QE20 FIBRE NETWORK KIT, MULTI MODE Typically, multi-mode fibre will allow up to ~3km between QE20 panels, whereas single mode fibre will extend to ~40km between panels.
  • Page 14 QE20 Fibre Networking User Manual Document: LT0732 THIS PAGE INTENTIONALLY LEFT BLANK Page 1-8 24 May 2023 Issue 1.0...

  • Page 15: Operation Of Fibre Network

    Operation of Fibre Network Data Communication When a QE20 panel sends data it may be sent as a packet to the specific QE20 (SID number) that needs to receive it, or as a broadcast to all QE20s. With fibre networking each message is sent by the RS485 Network Module to the PIB, which looks up a table to identify the IP address of the destination QE20 SID and then sends the message to the PIB at that IP address using UDP.

  • Page 16: Wip Audio Communication

    2.1.2 WIP Call initiated by User Interface When a WIP call to a field WIP at a remote panel is initiated on a QE20, the following happens in sequence: – The operator at the QE20 initiates the call by pressing the WIP call button.

  • Page 17: Wip Call Initiated By Field Wip

    16. Panel B receives the idle condition for the WIP button, extinguishes the WIP LED, and terminates the VoIP call. 17. The ATAs hang up. Note: if the call is terminated by a user at the QE20, refer to the final steps of the previous sequence. 2.1.4 WIP All-Call This works in a similar way to Speech –...

  • Page 18: Inter-Qe20 Wip Call

    This works in a similar way to the User Interface-initiated call described above. There is no on-hold condition with inter-QE20 ECP calls. Note it is not possible to hold simultaneous calls with the ECP WIP and field WIPS at the same QE20.

  • Page 19: Tcp

    UDP ports in the range 16000 to 19998 inclusive. Router / Firewall / VLAN Configuration Dedicated fibre networking should be used for the QE20 network. If this is not the case, then the evacuation network must be configured into a separate VLAN so its traffic is isolated from that of other users of the network.

  • Page 21: Design & Configuration

    QE20 Fibre Networking User Manual Design & Configuration This chapter describes the design and configuration normally done when a QE20 system with Fibre Networking is ordered. It is not intended that the installer does this. The factory will prepare the information, configure any equipment being...

  • Page 22: Voip Design Procedure

    This section outlines the general procedure for designing the VoIP system. Allocate a 2-digit SID to each QE20 panel (20 – 89 is suggested to leave some SID numbers for fire panels on the same network). Allocate IP addresses to each of the fibre networking components (refer section 3.3).

  • Page 23: Assignment Of Ip Addresses

    Generally, on a standalone network, it is convenient to use private addresses in the 10.0.0.0 - 10.255.255.255 address range. The suggested addressing scheme (where xx is the SID of the QE20) is: 10.0.0.xx for the Moxa. 10.0.1.xx for the first PIB.
  • Page 24 QE20 Fibre Networking User Manual Document: LT0732 SID # Location Example Moxa IP Address 10.0.0.1 PIB #1 IP Address 10.0.1.1 PIB #2 IP Address 10.0.2.1 PIB #3 Address 10.0.3.1 ATA #1 IP Address 10.0.8.1 ATA #2 IP Address 10.0.9.1 ATA #3 IP Address 10.0.10.1...

  • Page 25: Configuration Of The Qe20

    If there is more than 1 remote location that can be receiving speech at the same time, at least one PIB VoIP proxy must be configured at this QE20. A PIB VoIP proxy will be required for every 31 simultaneous callers.

  • Page 26: Example Arrangements

    • When the QE20 needs to dial out for a Speech call it uses the PA channel of the first VIF, and when it needs to dial out for a WIP call it uses the WIP channel of the first VIF.
  • Page 27 QE20s. A second VIF and ATA is added to each QE20, and the PIB configured for additional channels of VoIP Proxy functions. Each VIF + ATA pair provides two channels of audio that can be sent or received over the network.

  • Page 28: Configuration Of Voip Dial Numbers

    3.1.9 Configuration for a Fibre-Copper Bridge In a mixed copper / Fibre network there needs to be one QE20 with both a Fibre interface and an RS485 Copper interface for each copper segment. This QE20 is called a Fibre-Copper Bridge and will have 2 Network Modules fitted.

  • Page 29: Dial Plans

    Dial Plans 3.1.10 ATA Dial Plans The ATA must be configured to translate the phone numbers dialled by the QE20 and VIF into IP addresses and destination ports. This could be done using a “Dial Plan” that: • allows a single digit to be dialled and maps this to a “speed dial” for each required digit (not recommended as it is slow), or •...
  • Page 30 2-digit number 89 is dialled. This can be used for “dial by SID” (where the last part of the IP address is the QE20 SID number) and is useful when a QE20 must be able to connect (one at a time) to many other QE20s.

  • Page 31: Design Example

    (<:2@10.0.8.>[0-8]x<::5061> | <90:2@10.0.1.21:5061> | <91:2@10.0.1.50:5061>) This will dial the remote QE20 first ATA WIP line directly for numbers 00 to 89 for 1:1 WIP calls. Specific URLs need to be added for each SID that can send WIP All Call...
  • Page 32 2. This table shows the questions and answers required by QE20Cost so that the correct panel designs can be done and the quantity of VIFs, ATAs and PIBs calculated. QE20 Cost Question / SID Number Network Type RS485 Fibre...
  • Page 33 Document: LT0732 QE20 Fibre Networking User Manual PIB #3 Address ATA #1 IP Address 10.0.8.50 10.0.8.21 10.0.8.22 ATA #2 IP Address 10.0.9.50 10.0.9.21 10.0.9.22 ATA #3 IP Address Dial plans need to be prepared for the first ATAs (the BGM/Paging ones will be covered later).
  • Page 34 QE20 Fibre Networking User Manual Document: LT0732 In QE20Config the Network and Remote SID programming for the MECP SID 50 is: At the SECP, SID 20, the Network and Remote SID setups are as follows (note the assignment of SID 50 as the VoIP Proxy SID, the Audio Bus Segment as 2, and the ordering of the Audio Segments to reach SIDs 21 and 22).
  • Page 35 Document: LT0732 QE20 Fibre Networking User Manual At the amp rack, SID 21, the Network and Remote SID setups are as follows – note that to reach SID 20 for Speech and WIP the VoIP and WIP dial numbers for the Fibre-Copper Bridge, SID 50, are used: The configuration for the other amplifier rack, SID 22, is similar.
  • Page 36 QE20 Fibre Networking User Manual Document: LT0732 The 2 ATAs at the amp racks, SIDs 21 and 22, need a dial plan to reach the PIB at the MECP, SID 50, on channels 3 and 4 and using the correct UDP port for BGM and Paging audio respectively.

  • Page 37: Pc Setup For Device Configuration

    Document: LT0732 QE20 Fibre Networking User Manual PC Setup for Device Configuration In the following sections it is assumed the PC Ethernet port is set for acquiring its IP address from a DHCP server. For configuring the Moxa switch from factory default, a specific IP address will need to be assigned to the PC Ethernet port and the PC’s Internet firewall may need to be...

  • Page 38: Configure Ata Using Built-In Web Server

    On a working network: • Enable the DHCP Server function on the PIB by fitting J13 DHCP Server/TAMPER. At most one device (PIB, Moxa switch, ATA) on the QE20 network should have the DHCP Server function enabled. • Using an RJ45 cable connect the PC’s Ethernet port to a spare port on a Moxa Switch on the network, with the ATA connected to the Moxa switch or network ring with the PIB.

  • Page 39: Ata Programming

    • Log in with the configured username and password (or the default if no specific username and password is assigned). • Program all the other settings as per Section 3.8.4. 3.1.15 ATA Programming The following fields are required for QE20 VoIP after the ATA factory default is applied. Entry/Option Page Administration User List=>admin: Assign a suitable password.

  • Page 40: Pib Configuration

    For details refer to the PIB User Manual (LT0519). The PIB must have V4.0 or higher firmware. Do not select Use DHCP for IP Settings as a fixed IP address is required for QE20 networking and the VoIP proxy functionality.

  • Page 41: Configure Pib Using Built-In Web Server

    • Enable the DHCP Server function on the PIB by fitting J13 “DHCP SERVER/TAMPER”. Note at most one device (PIB, Moxa switch, ATA) on the QE20 network should have the DHCP Server function enabled. • Using an RJ45 cable connect the PC’s Ethernet port to the PIB’s Ethernet port or to a spare port on a Moxa Switch on the network, if the PIB is connected to the Moxa switch or ring.
  • Page 42 38400 Panel-Link baud rate Tick FAS1 is fault contact input (NC) Enter the URI for the ATA in this QE20 VoIP Proxy Audio Source SIP for each used channel, refer to section 3.5, if VoIP Proxy is needed G711u (to match ATA)

  • Page 43: Fibre Switch Configuration

    QE20 Fibre Networking User Manual Fibre Switch Configuration The QE20 Fibre IP Network Kit consists of a Moxa fibre switch and at least one PIB, ATA and VIF module. On the Moxa Switch the fibre network Ports 4 and 5 are usually used for the network ring, however Ethernet ports could be used for a mixed fibre - ethernet ring (e.g., Ethernet could be used for connecting the ring between...

  • Page 44: Configure Moxa Switch Using Built-In Web Server

    To configure the MOXA switch using its assigned IP address: • Enable the DHCP Server function on the PIB by fitting J13 “DHCP SERVER/TAMPER”. Note at most one device (PIB, Moxa switch, ATA) on the QE20 network should have the DHCP Server function enabled. Page 3-24 24 May 2023...
  • Page 45 Page=>Field Redundancy Protocol : Turbo Ring V2 Communication Enable Ring 1: Tick Redundancy Set as Master: Tick for one QE20, untick for all others. Redundant Ports 1 Port: Select the ring port (usually 4). Redundant Ports 2nd Port: Select the ring port (usually 5).
  • Page 46 QE20 Fibre Networking User Manual Document: LT0732 Select Off for the ring ports and Ignore for the other ports. Generally: PortEvents->Port1: Ignore PortEvents->Port2: Ignore PortEvents->Port3: Ignore PortEvents->Port4: Off PortEvents->Port5: Off Click Activate Disable the Turbo Ring DIP Switch: Tick Basic Settings=>Turbo Ring DIP Switch Click Activate.

  • Page 47: Vif0907 Module

    SIP server to obtain the IP address of the remote VoIP interface to connect to. However, for the QE20, no SIP server is used, and the ATA is instead configured to internally convert dialled digits to an IP address:port and then call that IP address:port directly (which will be that of another ATA or a PIB VoIP proxy on the QE20 network).

  • Page 48: Physical

    Size Circuit board assembly 180 x 93 x 30mm. Mounting 4 holes 3.0mm diameter in the same pattern as a QE20 FIB Module / WIP termination card / SPIF card. Supplied on DIN rail mounting bracket. Environmental Operating Temperature -5 to +45°C...

  • Page 49: Electrical Inputs / Outputs

    Document: LT0732 QE20 Fibre Networking User Manual Current 0.16A quiescent / 0.33A in-use* (@24V) when one 5V output is used to power one ATA. 0.29A quiescent / 0.60A in-use* (@24V) when both 5V outputs are used to power two ATA.

  • Page 50: Dip Switches

    QE20 Fibre Networking User Manual Document: LT0732 DIP Switches The address of the VIF must be set using the DIP switches. The first VIF must be set to address 90 hex (all switches off). Additional VIFs (if any) must be set to sequential addresses starting from 91 hex.

  • Page 51: Leds

    • When trying to make a speech announcement or a WIP call to / from a remote QE20, if there is no voltage on the local line to the ATA, or the VoIP call is not answered by the remote ATA / VIF / PIB VoIP proxy / QE20. This fault is generated only when the VoIP call is required, i.e., there is a WIP call or...

  • Page 52: Serial Port Diagnostics

    QE20 Fibre Networking User Manual Document: LT0732 Serial Port Diagnostics A PC running a terminal emulator program can be connected to the RS232 port (DIAGS/PROGRAMMING J8) on the VIF module, using a straight-through 9 pin male to 9 pin female RS232 cable (such as LM0138). In the terminal emulator select the required comms port, 9600 baud, no parity, 1 stop bit.

  • Page 53: Flash Programming/Firmware Update

    Document: LT0732 QE20 Fibre Networking User Manual **WIP Dial Complete The VIF has completed dialling the phone number on the WIP line. PA call ended The VIF has “hung up” the phone on the PA line WIP call ended The VIF has “hung up” the phone on the WIP line Some examples of what you should expect to see on this log are given below.
  • Page 54 Added delay before sending reply on QEComms. Revised some timeout values for use with ATA 192. 1.05 Removed delay for use on QE90. 1.06 Changed delay so removed click on audio. Required for use with QE20. Page 4-8 24 May 2023 Issue 1.0...

  • Page 55: Wiring

    Fibre Switch Relay Output The “Relay” output of the Moxa Fibre Switch must be wired to the FAS1 & 0V input of the PIB so that a fault on the fibre ring is signalled to the PIB and onto the QE20 for annunciation.

  • Page 56: Ata Phone Lines

    (straight through connections). Fault Wiring : VoIP Proxy Only PIBs For a PIB that is performing Panel-Link networking for the QE20 it is not necessary to connect its fault output directly to the QE20. This is because the RS485 Network Module will request the PIB status and indicate a fault if this not received or the PIB is indicating a fault condition is present.

  • Page 57: Fitting Fibre Parts In A Qe20 Cabinet

    The QE20 Fibre Networking Kit is a pre-assembled module containing a PIB, VIF, ATA, and a Moxa switch. It occupies 3 x 60mm module positions of the QE20 mounting frame, usually fitted within 1 frame distance of the RS485 Network Module so the supplied cables can be used.
  • Page 58 QE20 Fibre Networking User Manual Document: LT0732 THIS PAGE INTENTIONALLY LEFT BLANK Page 6-2 24 May 2023 Issue 1.0...

  • Page 59: Fault Finding

    VIF and ATA are trying to make the call, but it is not being answered. At the QE20 that should be receiving the call check the ATA that is being called is powered up, has an Ethernet connection – its Power LED should be ON steady, its Network LED should be ON with some flickering, and the RJ-11 cable connects to the VIF.

  • Page 60: Fault Finding Using A Phone

    LED On and this will be annunciated at that QE20 as PIB Input Fault. Note: if a QE20 panel is turned off the fibre links on each side of the panel will appear “down”. However, all other panels will keep working as long as only one panel is turned off.

  • Page 61: Advanced Fault Finding In A Large Network

    Document: LT0732 QE20 Fibre Networking User Manual On the screen that comes up check the details along the heading. MSTR/HEAD will be on/flashing for the Master switch. FAULT will be on if there is a fault at that node. The Communications Redundancy page gives further details.
  • Page 62 QE20 Fibre Networking User Manual Document: LT0732 THIS PAGE INTENTIONALLY LEFT BLANK Page 7-4 24 May 2023 Issue 1.0...

  • Page 63: Module Replacement

    V1.06 is needed. 8.1.2 Configuring a Replacement ATA QE20 is designed to use the ATA 192. Do not replace the ATA 192 with an earlier or other manufacturer’s model. The firmware in the ATA 192 must be at least version 11-2-3.

  • Page 64: Configuring A Replacement Pib

    Configuring a Replacement PIB. Refer to the PIB User Manual (LT0519) for full instructions. The PIB needs to have V4.0 firmware or later installed for compatibility with QE20. It should be configured as per the documentation pack. Instructions are contained in Section 3.9.

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