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Vigilant QE20 Service Manual

Emergency warning system
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QE20
Emergency Warning System
Service Manual
DOCUMENT: LT0709
Issue 1.0
13 June 2023
QE20 is a product of
Johnson Controls
17 Mary Muller Drive
Christchurch
NEW ZEALAND
Phone : +64-3-389-5096
Copyright © 2023 Johnson Controls. All Rights Reserved.
All specifications and other information shown were current as of document revision date and are
subject to change without notice.

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  • Page 1 QE20 Emergency Warning System Service Manual DOCUMENT: LT0709 Issue 1.0 13 June 2023 QE20 is a product of Johnson Controls 17 Mary Muller Drive Christchurch NEW ZEALAND Phone : +64-3-389-5096 Copyright © 2023 Johnson Controls. All Rights Reserved. All specifications and other information shown were current as of document revision date and are...
  • Page 2 Document: LT0709 END USER LIABILITY DISCLAIMER Some of the operation of QE20 Emergency Warning System as described in this manual is dependent on site-specific configuration performed by the field engineer. If the configuration is not well-designed, then operation may differ from this manual and compliance to local installation standards may be invalidated.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS Introduction ....................1-1 Introduction and Scope ....................1-1 Description of QE20 ......................1-1 Specifications – QE20 Panel.................... 1-5 Other QE20 & Product Manuals ..................1-6 1.4.1 VIGILANT QE20 Manuals ....................1-6 1.4.2 Other VIGILANT Manuals ....................1-7 1.4.3...
  • Page 4 QE20 Service Manual Document: LT0709 Site Configuration Details ....................5-1 Updating QE20 Site Configuration .................. 5-1 Obtaining Password To Download Configuration............5-1 Determining Module Firmware Versions ................ 5-2 Updating Firmware ......................5-3 5.5.1 General ........................... 5-3 5.5.2 Controller ........................5-3 5.5.3...

  • Page 5: Introduction

    STATIC SENSITIVE DEVICES Use Antistatic Procedures when handling modules. The QE20 is designed to be maintained in accordance with AS 1851 or NZS 4512. Description of QE20 QE20 fulfils the functions of an emergency warning system as defined in AS 4428.16 and an emergency intercommunications system as defined in AS 4428.4.
  • Page 6 Fibre Network kit. Each QE20 will be supplied in one or more 19” rack mounting cabinets, with a Perspex window in the outer doors and the user interface mounted on hinged inner doors.
  • Page 7 Document: LT0709 QE20 Service Manual Figure 2 Example QE20 Front View Issue 1.0 13 June 2023 Page 1-3...
  • Page 8 QE20 Service Manual Document: LT0709 Figure 3 Example QE20 Internal View Page 1-4 13 June 2023 Issue 1.0...

  • Page 9: Specifications - Qe20 Panel

    Document: LT0709 QE20 Service Manual Specifications – QE20 Panel Panel Size: Double 28U Double 40U Height (mm) 1330 1863 1330 1863 Width (mm) 1150 1150 MECP Depth (mm) SECP Depth (mm) Maximum number of zones with: 25W RMS Amps 60W RMS Amps...

  • Page 10: Other Qe20 & Product Manuals

    1km of screened cable FIP Inputs Use WIP/Input Modules High Level Links RZDU, Panel-Link, Computer Port (4100ESi) Max Inputs 320 WIP/Input; 528 RZDU, Unlimited; 600 CP Other QE20 & Product Manuals 1.4.1 VIGILANT QE20 Manuals LT0711 QE20 Operator Manual LT0709 QE20 Service Manual...

  • Page 11: Other Vigilant Manuals

    FP2005 RS485 Networking Module Install Guide LT0701 FP2006/7/8/9 Amplifier Modules Install Guide LT0702 FP1187/89 QE20 Hinge Kit Install Guide LT0703 FP1186 QE20 Module Mounting Frame Install Guide LT0705 FP2023 2 x 4-way 100V Splitter Module Install Guide LT0706 FP2010 Master User Interface Install Guide LT0707...
  • Page 12 QE20 Service Manual Document: LT0709 THIS PAGE INTENTIONALLY LEFT BLANK Page 1-8 13 June 2023 Issue 1.0...

  • Page 13: Maintenance

    Note the PSE will not connect and charge batteries that are extremely discharged (e.g., discharged to a voltage of less than ~13V for 2 x 12V batteries). The QE20 will report disconnected batteries, even though they are connected. It will be necessary to remove the batteries and start their charging on a battery charger than can provide current to overly discharged batteries.

  • Page 14: Battery Charging Voltage

    Reconnect the battery. Disabling Earth Fault The QE20 will generate an earth fault if any (supervised) field wiring is connected to earth. This may also occur in service situations, for example when a laptop / computer that is earthed is connected to the USB port on the Controller.

  • Page 15: Fault Finding

    Most of the modules in the QE20 include LEDs to show the type of fault(s) that are present on the module. These are detailed in Section 3.2.

  • Page 16: Module Fault Led Indications

    • POWER is on green when power is applied. Off means 24V power is not applied. • FAULT will turn on yellow when there is a fault in the QE20 system – it matches the Fault Relay. • A – Will turn on and off approximately every 1-2 seconds when the QE20 is running (assuming the default logic to flash the LED is included in the site configuration).

  • Page 17: Mki Module Led Indications

    Document: LT0709 QE20 Service Manual 3.2.3 MKI Module LED Indications There is one LED Indicator on the rear of the MKI Board. • LD3 POWER/LINK is on green, blinking off every second or so as it communicates with the LCD Board, when power is applied. Off means 24V power is not supplied, the module is faulty or the short interconnecting FRC to the MUI PCB is disconnected.
  • Page 18 (750msec) if that fault is present. The system faults are indicated in this order: 1. PCB not communicating with the Master User Interface. This will occur when the QE20 is starting up, until the Master User Interface is operational. Otherwise check the 4-way Power/Comms...

  • Page 19: Amplifier Module Led Indications

    3.2.5 Amplifier Module LED Indications There are between three and six LED indicators on each QE20 Amplifier Module. • 1 – 4 ACTIVE LEDs (one for each amplifier fitted) that flash blue with the audio signal on the 100V output. Generally, these are off, shimmering with any background music and possibly every 30s when the internal amplifier is tested with a 27kHz test tone;...
  • Page 20 QE20 Service Manual Document: LT0709 Controller and the module, or a faulty module on QBus. Check the site configuration, address switch settings, QBus wiring, and for a different module that is faulty or mis-addressed. Other Fault Internal fault such as: Firmware CRC wrong,...

  • Page 21: Splitter Module Led Indications

    3.2.6 Splitter Module LED Indications There are two LED indicators on each PCB of the QE20 2 x 4 Way 100V Splitter Module. The LEDs on one PCB may be seen directly, while the LEDs on the other are reflected off the metalwork at the back of the module.

  • Page 22: Rs485 Network Module Led Indications

    QE20 Service Manual Document: LT0709 3.2.7 RS485 Network Module LED Indications There are three LED indicators on the RS485 Network Module. • ETH ACT is on green if an Ethernet connection is present and blinks with Ethernet activity. It is off if there is no Ethernet connection or the Controller is powered down.
  • Page 23 RS485 Network Modules, the Controller is operating and the site configuration has the RS485 Network Module configured. Other Fault Refer to the QE20 LCD Fault Recall for details. Issue 1.0 13 June 2023 Page 3-9...

  • Page 24: Wip / Input Module Led Indications

    3.2.8 WIP / Input Module LED Indications There are four LED indicators on the QE20 WIP / Input Module. • LDB1 FAULT will flash yellow when there is a fault with any of the configured circuits, the WIP AUDIO CHAIN connections, or with the module itself. A sequence of 10 flashes is shown, with a long flash indicating that a specific fault is present, and a short flash that the specific fault is not present.
  • Page 25 QE20 Service Manual Not communicating Will be present on power up until with the Controller communications with the QE20 Controller is over QBus established. Check: WIP Module is enabled in the site configuration; correct address is set on the rotary switches, QBus wiring is...

  • Page 26: Relay Output Module (Rom) Led Indications

    3.2.9 Relay Output Module (ROM) LED Indications There are two LED indicators on the QE20 Relay Output Module. • LDB1 POWER is on green, blinking off every few seconds or so as it communicates with the Controller Module, when power is applied. Off means 24V power is not supplied or the module is faulty.

  • Page 27: Power Supply Module (Pse) Led Indications

    • QBus Communications The decimal point on the seven-segment display will blink on every few seconds when the PSE is operating and communicating correctly with the QE20 Controller. Fault Codes – 7 Segment Display The two-digit 7-segment display labelled FAULT CODES will light when the PSE detects a fault condition.

  • Page 28: Pib Led Indications

    Charger Fault Charger is not delivering charge to the battery when it should. Comms failure No QBus messages received from the QE20 Controller. Check the QBus connections, PSE Address Switches, Controller operation, site configuration, and perhaps for another faulty module on the QBus chain.

  • Page 29: Fibre Switch Led Indications

    If they fast-flash green there is a problem with registration or a factory-reset has been performed. The Problem Report Tool LED may be on or flashing red / amber / green. It is meaningless in the QE20 application. 3.2.14 Fibre Switch LED Indications PWR1 is on when power is applied (PWR2 is usually off as it is not connected).
  • Page 30 QE20 Service Manual Document: LT0709 THIS PAGE INTENTIONALLY LEFT BLANK Page 3-16 13 June 2023 Issue 1.0...

  • Page 31: Diagnostics Facilities

    QE20 that is to be accessed. If there are multiple serial ports present the port for the QE20 will need to be identified. If using a different terminal program, select the port identified as \Device\USBSER000 (a baud rate of 115200 can be used).

  • Page 32: Off Command

    If there is no * then the condition is latched. Then the report lists all the modules that have faults present. For example, this report shows a QE20 with a number of zones active, faults present, and alarms latched.

  • Page 33: His Commands

    Document: LT0709 QE20 Service Manual Link Integ Channel B not received here from *Fire Panel* SIDs *200 ----------------------------------------- U Variables True <None> V Variables True <None> Local SID 10 PSE Card 3 Off normals --------------------------------------- Mains fail Mains fail non delayed state...

  • Page 34: Script Diagnostics

    QE20 Service Manual Document: LT0709 Script Diagnostics The dg command gives access to the diagnostics menu. diag++h --- Diagnostics menu --- : Help : Quit Menu (escape) : Message monitor & debug : Execute script statement : Evaluate script expression...

  • Page 35: Log Menu

    Make sure that any assignments that affect system operation are cleared or the QE20 is restarted after using these commands, so that all manually entered commands are cleared and do not affection on-going operation (many assignments =1 latch until a new assignment = 0).
  • Page 36 QE20 Service Manual Document: LT0709 THIS PAGE INTENTIONALLY LEFT BLANK Page 4-6 13 June 2023 Issue 1.0...

  • Page 37: Configuration & Firmware Updates

    Site Configuration Details Most site settings are entered into QE20Config to form the site configuration. This is downloaded to the QE20 and stored in non-volatile memory in the Controller, so it is available each time the QE20 is turned on.

  • Page 38: Determining Module Firmware Versions

    QE20. In QE20Config use this menu command: Tools | QE20 Lost Password | Install Response to select the saved response file and send it to the QE20 to allow download of the new configuration. This will create an Authentication Bypass Fault.

  • Page 39: Updating Firmware

    5.5.1 General When updating firmware in the QE20 precautions may need to be taken to ensure that outputs are not accidently activated. Press the Silence Warning button to turn off all speaker and VAD outputs (note they will turn on if a new alarm is detected).

  • Page 40: Mui Firmware Updating

    “Firmware Programming” ticked, and for this configuration to be downloaded to the QE20. This will require the site configuration username / password to be known. If it is not known, then use the method described in Section 5.3 to recover from a lost password.

  • Page 41: Qbm, Amplifier, Rs485 Network Module Firmware Update

    Updating the firmware of the PSE, WIP, or ROM modules involves the use of a PC, special programming software – PIC-Writer (SF0576) and a programming lead (FP2030 FP, QE20, PIC Module Programming Lead). Obtain the module firmware, PIC-Writer programming software, and the programming lead.
  • Page 42 Disconnect the UBus 4 wire cable from the relevant MKI UBus connector (J2 or J3) and connect it to the programming lead. 24V will need to be provided from the QE20 to the programming lead 24V connector. This could be obtained from the J5 or J6 connectors on the MUI Module.

  • Page 43: Using Pic-Writer

    PIC-Writer (SF0576) is a Windows command line tool for downloading firmware to the PIC-based QE20 Modules - WIP, ROM, PCC, MKI and 8 Zone/WIP Extenders. It will update one module in bootloader mode at a time over a QBus / UBus connection using the FP2030 Programming lead.
  • Page 44 QE20 Service Manual Document: LT0709 THIS PAGE INTENTIONALLY LEFT BLANK Page 5-8 13 June 2023 Issue 1.0...

  • Page 45: Spare Parts

    Document: LT0709 QE20 Service Manual Spare Parts Spare Parts Note most QE20 products are labelled with the part number of their replacement part. Part Number QE20 Module Spare / Additional Item FP2000 QE20 Controller Module FP2001 QE20 27A Power Supply Equipment (PSE)
  • Page 46 Desk Mount Microphone PA0688 Microphone Preamp Board 1923-19 PA0646 ALIM9706 Audio Line Isolator FP0938 QE20 WIP Phone Red, Master or Field WIP. SU0608 White MCP (EVACUATE Lettering) SU0615 Transparent Hinged Cover to suit Manual Call Points A2260 10W audio attenuator...

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