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SECTION H
WARRANTY
All pumps are tested at point of manufacture in Kamco's own works in St Albans, to ensure each unit performs to
expected standards.
All pumps are guaranteed against faulty materials or workmanship for 24 months from the date of purchase, and the
guarantee will be validated by the completion and return of the 'guarantee card' supplied with the pump. Should
defects due to faulty material or workmanship develop within 24 months the Company will repair, or at its own option
replace, any defective mechanical or electrical part thereof, if the pump is returned, carriage paid to the Company.
Any replacement parts used will be new and warranted for the remainder of the original warranty, or thirty days from
the date of shipment of such parts, whichever is the longer.
This is a UK warranty. Separate conditions apply to exported pumps.
In the event of a breakdown
If it is thought that a pump is not working it is important
to test it disconnected from the heating system to ensure
that any problem experienced is a pump issue rather than
an issue with the heating system.
Before contacting Kamco please undertake the test
detailed on 'page E.2' of this manual to eliminate
potential problems.
When contacting Kamco please have available:
1. Model type, and serial number (on switch box).
2. Clear and concise details of the fault.
Warranty Claims
Any warranty claim must be reported direct to Kamco,
and can not be authorised by anyone other than Kamco.
Inclusions
When a warranty claim is valid Kamco will at its discretion
either repair or replace the defective parts, including
labour required to complete the work.
This will include shipping the unit back to the client.
Warranty validation
The warranty remains valid providing the unit has not
been serviced, repaired, taken apart or tampered with by
any person not authorised by Kamco.
Issue: May 2023
Warranties are not transferable
1. Faults caused by misuse, neglect, careless handling or
incorrect use.
2. Physical damage.
3. Defects arising from incorrect application, use with
water containing debris or material not normally found
within heating systems, or with chemicals other than
water-based ones.
4. Faults caused by connection to an unsuitable electricity
supply.
5. Failure as a result of fair wear and tear.
6. Damage caused by running the pump at sustained
temperatures above 75°C.
7. Damage caused by freezing.
8. The cost of removing, returning, and refitting the
pump, or any secondary losses arising from the failure.
In the event a pump is returned to Kamco during the
warranty period, and no fault or performance problem is
found, or the problem is found not to be valid under the
terms of the warranty, then all work and transportation
costs will be chargeable.
In this instance the client will be informed, and approvals
sought, before any repairs are carried out.
We strongly advise all users to familiarise themselves
with the operating instructions on the correct and safe
use of the equipment.
Flush the unit through with clean water after use, and
empty the tank and hoses of water.
Store the unit in a dry frost-free location.
Safeguard against bottle caps, security seals, and other
objects falling into the tank when pouring chemicals
though the filler cap.
Section H – Warranty
Exclusions
Safeguarding your warranty
Page H.1
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