Coway AIRMEGA Icon User Manual page 34

06 APPENDIX
Increases in utility costs and additional utility
˙
expenses.
Repairs when the product is used for other than
˙
normal and usual household use (e.g., commercial
use, in offices and recreational facilities) or contrary
to the instructions outlined in the product's owner's
manual.
Costs associated with removal of the product from
˙
your home for repairs.
T he removal and reinstallation of the product if
˙
it is installed in an inaccessible location or is not
installed in accordance with published installation
instructions, including the owner's and installation
manuals of Coway.
Damage resulting from misuse, abuse, improper
˙
installation, repair, or maintenance. Improper
repair includes use of parts not approved or
specified by Coway.
The cost of repair or replacement under these
excluded circumstances shall be borne by the
consumer.
TO OBTAIN WARRANTY SERVICE:
Please contact Coway at 1-800-285-0982 between
8:00am and 5:00pm PT, Monday through Friday, to
speak with an authorized representative of Coway.
Your warranty claim file will be opened, and you
will be instructed to send the proof of purchase,
video footage showing the alleged defect and
the product to the address designated by the
representative. Within 45 days from its receipt
of said proof, video footage and the product,
Coway will either (i) send you the repaired or
replaced product at no charge to you or (ii) send
you your original product at your costs if your
warranty claim is denied, which will be promptly
notified by Coway. THE PROOF OF PURCHASE,
VIDEO FOOTAGE AND THE PRODUCT SHALL BE
RECEIVED BY COWAY WITHIN 30 DAYS AFTER YOUR
WARRANTY CLAIM FILE IS OPENED.
For additional product information, please visit
Coway's website at http://www.cowaymega.com
For further assistance, please write:
Coway USA, Inc. 4221 Wilshire Blvd., STE 210 Los
Angeles, CA 90010
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND COWAY
ARISING OUT OF OR RELATING IN ANY WAY TO
THIS LIMITED WARRANTY OR THE PRODUCT
33
SHALL BE RESOLVED EXCLUSIVELY THROUGH
BINDING ARBITRATION, AND NOT IN A COURT OF
GENERAL JURISDICTION. BINDING ARBITRATION
MEANS THAT YOU AND COWAY ARE EACH WAIVING
THE RIGHT TO A JURY TRIAL AND TO BRING OR
PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section,
references to "Coway" mean Coway USA, Inc.,
its parents, subsidiaries and affiliates, and each
of their officers, directors, employees, agents,
beneficiaries, predecessors in interest, successors,
assigns and suppliers; references to "dispute"
or "claim" shall include any dispute, claim or
controversy of any kind whatsoever (whether
based in contract, tort, statute, regulation,
ordinance, fraud, misrepresentation or any other
legal or equitable theory) arising out of or relating
in any way to the sale, condition or performance of
the product or this Limited Warranty.
Notice of Dispute. In the event you intend to
commence an arbitration proceeding, you must
first notify Coway in writing at least 30 days in
advance of initiating the arbitration by sending
a letter to Coway at Coway USA, Inc., Attn: Legal
Department- Arbitration, 4221 Wilshire Blvd., STE
210, Los Angeles, CA 90010.
You and Coway agree to engage in good faith
discussions in an attempt to amicably resolve
your claim. The notice must provide your name,
address, and telephone number; identify the
product that is the subject of the claim; and
describe the nature of the claim and the relief
being sought. If you and Coway are unable to
resolve the dispute within 30 days, either party
may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class
Action Waiver. Upon failure to resolve the dispute
during the 30 day period after sending written
notice to Coway, you and Coway agree to resolve
any claims between us only by binding arbitration
on an individual basis, unless you opt out as
provided below. Any dispute between you and
Coway shall not be combined or consolidated with
a dispute involving any other person's or entity's
product or claim. More specifically, without
limitation of the foregoing, any dispute between
you and Coway shall not under any circumstances
proceed as part of a class or representative action.
Instead of arbitration, either party may bring an
individual action in small claims court, but that
small claims court action may not be brought on
a class or representative basis.