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en Troubleshooting
Fault
Detergent residue on
the dry laundry.
Home Connect is not
working properly.
No connection to the
home network.
cannot be oper-
ated.
Drying programme
does not start.
The programme dura-
tion changes during
the wash cycle.
56
Cause and troubleshooting
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
Check whether the detergent used is suitable.
1.
→ "Detergents and care products", Page 32
Drain the dispenser.
2.
→ "Cleaning the detergent drawer", Page 41
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Pouring liquid detergent and fabric softener into
the dispensers", Page 36
Basic dosage not adjusted.
If intelligent dosing is activated, reduce the basic
▶
dosage. → Page 37
Different causes are possible.
Go to www.home-connect.com.
▶
Wi-Fi is switched off.
Activating Wi-Fi on the appliance.
▶
→ "Activating Wi-Fi on the appliance", Page 39.
Wi-Fi is activated but a connection to your home net-
work cannot be established.
Ensure that the home network is available.
1.
Reconnect the appliance to the home network.
2.
→ "Setting up Home Connect", Page 38
Drying phase active.
Not a fault – no action required.
▶
Door is not closed.
Close the door.
▶
No drying programme is selected.
Select a suitable drying programme.
▶
→ "Programmes", Page 28
The programme operation is optimised electronically.
This may change the programme duration.
Not a fault – no action required.
▶
The unbalanced load detection system eliminates an
imbalance by repeatedly redistributing the laundry.
Not a fault – no action required.
▶
Note: When loading, where possible, place large and
small items of laundry together in the drum. Different
sized items of laundry distribute themselves better
during the spin cycle.
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