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Troubleshooting
Problem or Issue
Remote Control is not
working
The unit turns off
unexpectedly
The power indicator
is off, and there is no
response
The display does not
recognize the USB
storage device
Video Not Working Properly
Problem or Issue
No picture/No sound
Picture is unclear or
cuts in and out
Possible Solutions
1. Check whether something is obstructing the
display's remote control receiver.
2. Check whether the battery polarities in the remote
control are installed correctly.
3. Check whether the batteries need to be replaced.
1. Check whether Sleep mode is enabled.
2. Check if there is a power outage in your area.
3. Turn on the display, provide an active signal, and
see if the problem is with the signal or external
control system.
1. Ensure the power cable is connected and not loose.
2. Check that the power outlet is functioning properly
and meets the required electrical requirement.
1. Ensure the drive is either formatted for FAT32 or
NTFS.
2. If the USB storage device needs external power,
connect its power adapter to an electrical outlet.
Possible Solutions
1. Check the Power status.
2. Check the signal cable.
3. Use the remote control to ensure the input source
setting is the same as the connected device.
1. Check the signal cable.
2. Check if other electronics or different signal types
are interrupting the signal.
3. An optional active video cable or optional video
extender is required for a long distance source.
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