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Crestron STX-1700CXP
Problem Solving
Operations Guide – DOC. 6144
Troubleshooting
The table below and continued on the next page provides corrective action for
possible trouble situations. If further assistance is required, please contact a Crestron
customer service representative.
NOTE: To minimize system diagnostics and troubleshooting, Crestron recommends
defining the touchpanel as a wired unit in SIMPL Windows, then test functionality as
a wired network device prior to testing the TPS-XTXRF transceiver operations. This
will help in determining whether there is a programming problem, an RF setting
conflict, or RF interference in the environment.
NOTE: The diagram shown on page 21 is a typical "wired" hookup.
STX-1700CXP Troubleshooting
POSSIBLE
TROUBLE
CAUSE(S)
Touchpanel does not
No power to the
function.
touchpanel.
Touchpanel is not
communicating to the
control system.
Project can not be
Touchpanel is not
uploaded to
powered up.
touchpanel.
Communications
error between PC
and control system.
Incorrect NET ID
setting.
Problem with cable
between control
system and
touchpanel.
Wrong screens
Wrong screens
appear on touchpanel.
uploaded.
Active area does not
Touchpanel is
coincide with button
incorrectly calibrated.
on screen.
Touchpanel display is
Screen brightness is
dark or too light.
improperly set.
Touchpanel exhibits
Compressed
slow operation.
graphics take time to
decompress.
* You can also use the caltouch command in Viewport to access the Calibration option.
(continued on next page)
2-Way RF Wireless Touchpanel
CORRECTIVE ACTION
Confirm that battery pack is installed or
external adapter is connected.
Poll the network (F4 in Viewport, VT Pro-e or
SIMPL Windows) to verify communication.
Touch the touchpanel to display a screen.
Verify that the panel has power supplied to it,
either battery or power pack.
Verify upload preferences is set to the COM
port being used to communicate to the control
system.
Verify that panel NET ID matches the NET ID
specified during upload. Refer to "Uploading a
VT Pro-e Project".
Check the cable for damage or bad
connections.
Upload correct screens. Refer to "Uploading a
VT Pro-e Project".
Remove power and then reapply power while
holding finger to touchscreen (for about five
seconds). The MAIN MENU appears. Select
Touch Screen Calibration. The
CALIBRATION MENU appears. Select
Perform Calibration and follow prompts. *
Hold a finger to the touchscreen for more than
five seconds from power off. Set brightness
using Setup menu.
If sufficient memory is already available,
decompressed graphics decrease the drawing
time of panel pages.
2-Way RF Wireless Touchpanel: STX-1700CXP • 27
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