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Operating Instructions
Table 3-4
Troubleshooting Processing Errors by Symptom — continued
Symptom
(Option +QC only) Audio silence
event not detected or triggered
on
Selected upgrade firmware will
not upload
Card does not pass video or
audio as expected. Control
settings spontaneously changed
from expected settings.
Card will not retain user settings,
or setting changes or presets
spontaneously invoke.
Troubleshooting Network/Remote Control Errors
In Case of Problems
9934-AUDPRO-OM (V1.5)
Error/Condition
Holdoff set too long to detect
condition
Automatic reboot after upgrade
turned off
Event-based preset
inadvertently invoked
Event Based Loading sub-tab
inadvertently set to trigger on
event
®
Refer to Cobalt
reference guide "Remote Control User Guide" (PN
9000RCS-RM) for network/remote control troubleshooting information.
Recovering Card From SD Memory Card
New production cards come equipped with an SD card installed in a slot
receptacle on the underside of the card. The data on this SD card can be used
to restore a card should the card become unresponsive (can't communicate
with DashBoard or other remote control). Recovering a card using the
procedure here will restore the card to any installed option licenses and the
most recent firmware installed.
(See Figure 3-10.) Make certain the card has the proper SD card installed
1.
in the under-card slot. If SD card is not installed, contact Product Support
to obtain an SD card.
9934-AUD-PRO-DSP PRODUCT MANUAL
Corrective Action
The Trigger Holdoff controls on the Audio Detect
Events tab allow ignoring silence events unless the
event duration exceeds the holdoff setting. Make
certain holdoff is set sufficiently low to detect events
as desired.
Card Presets > Automatically Reboot After
Upgrade box unchecked. Either reboot the card
manually, or leave this box checked to allow
automatic reboot to engage an upgrade upon
selecting the upgrade.
Event-based preset loading (Event Setup tab >
Event Triggers sub-tab) should be set to Disabled
if this function is not to be used. Read and
understand this control description before using
these controls to make sure engagement for all
expected conditions is considered. See Event
Setup Controls (p. 3-64) for more information.
If event based loading is not to be used, make
certain Event Based Presets is disabled (either
using master Enable/Disable control or through
events settings. See Event Setup Controls (p. 3-64)
for more information.
Troubleshooting
3-81
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Table of Contents
Troubleshooting
