HP 3580A Operating And Service Manual page 4

8174
HEWLETT"' PACKARD
CATHODE-RAY TUBE WARRANTY
AND INSTRUCTIONS
The' cathode-ray tube (CRT) supplied in your Hewlett-Packard Instrument and replacement
CRT's purchased from HP are warranted by the Hewlett-Packard Company against electrical
failure for a period of one year from the date of sale. Broken tubes and tubes with phosphor or
mesh burns are not included under this warranty. No other warranty is expressed or implied.
INSTRUCTION TO CUSTOMERS
If the CRT is broken when received, a claim should be made with the responsible carrier. All
warranty claims with Hewlett-Packard should be processed through your nearest Hewlett-
Packard Sales/Service Office (listed at rear of instrument manual).
INSTRUCTIONS TO SALES/SERVICE OFFICE
Return defective CRT in the replacement CRT packaging material. If packaging material is
not available, contact CRT Customer Serivce in Colorado Springs. The Colorado Springs
Division must evaluate all CRT claims for customer warranty, Material Failure Report (MFR)
credit, and Heart System credit. A CRT Failure Report form (see reverse side of this page)
must be completely filled out and sent with the defective CRT to the following address:
HEWLETT-PACKARD COMPANY
1900 Garden
of
the Gods Road
Colorado Springs, Colorado 80907
Attention: CRT Customer Service
Defective CRT's not covered by warranty may be returned to Colorado Springs for disposition.
These CRT's, in some instances, will be inspected and evaluated for reliability information
by our engineering staff to facilitate product improvements. The Colorado Springs Division
is equipped to safely dispose of CRT's without the risks involved in disposal by customers
or field offices. If the CRT is returned to Colorado Springs for disposal and no warranty
claim is involved, write "Returned for Disposal Only" in item No. 5 on the form.
Do not use this form to accomplish CRT repairs. In order to have a CRT repaired, it must be
accompanied by a customer service order (repair order) and the shipping container must be
marked "Repair" on the exterior.
5950-7124