Shark DuoClean Powered Lift-Away IC160EU Series Instructions Manual page 27

TROUBLESHOOTING
Vacuum is not picking up debris. No suction or light suction.
• Ensure handle, hose, dust cup, and wand are all securely connected onto the unit.
• Check filters to see if they need cleaning. Follow instructions for rinsing and completely
air-drying the filters before reinserting them in the vacuum.
• Dust cup may be full; empty dust cup.
• Check wand, hose, hose connections, nozzle and accessories for blockages; clear blockages
if required.
• Check floor nozzle for blockages; clear blockages if required.
• Remove any string, carpet fibres, or hair that may be wrapped around the brushroll and
Soft Roller or trapped behind the Soft Roller.
Vacuum lifts rugs.
• Turn off vacuum, and move it away from any obstruction. Turn on vacuum and tilt handle
back to activate brushroll.
• Check that vacuum is in Extended Runtime mode and/or try Floor mode.
• Turn off the unit to disengage the brushroll and restart with the Power button.
Brushroll/Soft Roller does not spin.
• If Brushroll Indicator Light on the floor nozzle turns red, the brushroll and/or Soft Roller
have stopped spinning. Immediately turn off and remove battery from vacuum pod and
remove blockage before reconnecting and turning vacuum back on. If light turns green, the
blockage has been successfully cleared.
• If headlights are not illuminated, there is a connection issue between the hose, pod, wand,
and nozzle. Try disconnecting the pieces and then reconnecting them, sliding in each one
until it clicks securely into place.
Vacuum turns off on its own or will not turn on.
There are several possible reasons for the vacuum cleaner turning off on its own, including
blockages, battery issues, and overheating. If the vacuum cleaner turns off on its own, perform
the following steps:
1. Check battery indicator lights to see if battery needs to be recharged. If it does not need
charging, turn off the vacuum cleaner and remove battery.
2. Empty dust cup and clean filters.
3. Check wand, accessories, and inlet openings and remove any blockages.
4. Allow unit and battery to cool for at least 45 minutes, until it returns to room temperature.
5. Return battery to vacuum and press Power button.
Dust cup will not latch onto unit:
• The dust cup will not latch if the pod is not inserted properly onto the unit. Align the bottom
of pod onto the rails on the front of the neck of the floor nozzle. Slide pod down the rails until
it clicks into place.
Battery not charging.
• Batteries outside of optimal temperature range may not begin charging immediately. Move to
room temperature area and/or allow battery to cool before charging.
• Please review battery runtimes in the Operating the Vacuum section.
• When charging with the cradle, ensure battery is pressed all the way down onto cradle and
that charge indicator lights illuminate.
• Battery life expectancy is at least two years and comes with a two-year limited guarantee.
New battery packs can be purchased at sharkclean.eu
• When charging with the cradle ensure the charger is inserted and then rotated to lock it into
place. Battery will not charge unless the charger is locked into place.
Battery not inserting into vacuum.
• Make sure handle is down before pushing battery securely into place.
• Make sure HEPA filter is securely clicked into place prior to inserting the battery.
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FIVE (5) YEAR LIMITED GUARANTEE
When you buy a product in Germany as a consumer, you get the benefit of legal rights relating to the quality of the product
(your "statutory rights"). You can enforce these statutory rights against your retailer. However, at Shark we are so confident
about the quality of our products (the "Products") that we give you an additional manufacturer's guarantee of up to five years
(2 year as standard plus 3 years when you register (the "Extended guarantee")). This guarantee only applies to the Product if
it is bought in new and unused condition. These terms and conditions relate to our guarantees only – your statutory rights as a
buyer are unaffected. Please note that the 5 year guarantee is available in all EU countries and in the UK if it stops being an EU
country during the guarantee term.
The conditions below describe the prerequisites and scope of our guarantees which are issued by SharkNinja Germany GmbH,
Kurt–Blaum–Platz 8, 63450 Hanau (Germany) ("us", "our" or "we"). They do not affect your statutory rights or the obligations
of your retailer and your contract with them. The same applies if you have purchased the product directly from Shark.
The Lithium-Ion Battery pack is not covered by the 5 year guarantee (see battery guarantee on next page).
Shark™ Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to work properly
for as long as possible. The guarantee it comes with is an important consideration - and reflects how much confidence the
manufacturer has in its product and manufacturing quality.
Our customer service helpline (0800 000 9063) is open from 9.00am to 6.00pm Monday - Friday. It's free to call, and you'll
be put straight through to a Shark representative. You'll also find online support at www.sharkclean.eu.
How do I register my Extended guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you'll need the following information about
your machine:
• Model no.
• Serial Number (only if available)
• Date of purchase of the Product (receipt or delivery note)
To register online, please visit www.sharkclean.eu
IMPORTANT
• The guarantee covers your Product for 2 years (or for 5 years, if registered) starting on the date of purchase.
• Please keep the receipt at all times. Should you need to use your guarantee we will need the receipt to verify the
information supplied to us is correct. The inability to produce a valid receipt will invalidate your guarantee.
What are the benefits of registering my guarantee?
When you register your guarantee, you can choose to receive our newsletter containing tips, advice and competitions.
Hear the latest news about new Shark technology and launches. If you register your guarantee online, you'll get instant
confirmation that we've received your details.
Details of our privacy policy can be found at www.sharkclean.eu
How long are our Products guaranteed for?
Our confidence in our design and quality control means that your Product is guaranteed for a total of five years (2 years plus
an Extended guarantee of 3 years).
What is covered by the guarantee?
Repair or replacement (at Shark's discretion) of your Product, including all parts and labour in case of any defect in design,
materials and workmanship (including transport and shipping costs). Our guarantee is in addition to your legal rights as a
consumer.
What is not covered by the guarantee?
1. Blockages – For details of how to unblock your vacuum cleaner, please refer to the Operating Manual.
2. Normal wear and tear such as brush bar, fuse, belt, batteries, hose etc.
3. Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the vacuum
cleaner which is not in accordance with the Shark Operating Manual supplied with your machine.
4. Use of the vacuum cleaner for anything other than normal domestic household purposes.
5. Use of parts not assembled or installed in accordance with the operating instructions.
6. Use of parts and accessories which are not Shark spares.
7. Faulty installation (except where installed by Shark).
8. Repairs or alterations carried out by parties other than Shark or its agents, unless you can show that the repairs or
alterations carried out by others are not related to the defect for which you exercise the guarantee.
9. The Lithium ION battery. Please see next page for battery guarantee.
What happens when my guarantee runs out?
Shark does not design products to last for a limited time. We do appreciate that there may be a desire for our customers to
want to repair their vacuum cleaners after the guarantee has elapsed. In this case please contact our free phone customer
service help line and ask about our guarantee program, on 0800 000 9063.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum. You'll find a full range
of Shark spares, replacement parts and accessories for all Shark machines at www.sharkclean.eu.
Please remember that using non-Shark spares may invalidate your manufacturer's guarantee. However your statutory rights
are unaffected.
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