TP-Link kasa smart KS205 User Manual page 11

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User manual

Quick start manual (2 pages)

Failed to Set Up?

Refer to the following and you can resolve most setup issues.

1. Update Firmware: Make sure the firmware of your Matter hub and Smart Home app is updated to support Matter.

2. Restart: Try turning off and then turning back on your device and the controller. Restart your smartphone and clear the cache of the smart home app.

3. Check IPv6: Ensure that IPv6 is activated on your router. Visit our FAQ for step-by-step guidance at https://www.tp-link.com/support/faq/1525/.

4. Enable Setup Mode: Restart your device to re-enter setup mode since Bluetooth should be turned off in 15 minutes after the device is powered up.

5. Regarding the Matter Code: The original Matter code can only be used for setup in one app (you can reuse it after a device reset). If you wish to set it

up in multiple apps, generate a new code using the first app for all subsequent ones.

6. Stay on the Code-Generating Page: Do not close the pairing code-generating page in the multi-admin setup. Otherwise, this may lead to exiting the

setup mode. If you accidentally close the page after generating the pairing code before adding the device to another ecosystem, you can try to reopen

it. If the reopening fails, it is recommended to restart the device and try to generate the pairing code again.

7. Factory Reset Your Device: Try to factory reset the device. For most devices: Press and hold the 'Reset' button for 10 seconds. For smart bulbs: Turn

the light switch off and on five times, with a 1-second pause between each action.

8. If the Matter-enabled device has already been added to another ecosystem, you will need to get a new setup code for pairing according to FAQ

how

to integrate your device into another

ecosystem.

If the above steps did not help solve your problem, it's recommended that you try to factory reset the Matter-enabled device or use another

smartphone to configure it.

More Information of Matter

• For matter setup guides for Alexa, Google and Apple, please refer to

https://www.tp-link.com/support/faq/3564/

• For Matter setup troubleshooting, please refer to

https://www.tp-link.com/support/faq/3574/