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SYMPTOM
REASON/ACTION
Print job sent but
Is the interface cable disconnected? Switch off the power and
the light of the
check the connection of the interface cable.
READY indicator
Is the interface configured? Check the port status of the interface.
is not blinking or
on.
Is the computer environment correctly set up? Check the
computer environment, such as the printer driver.
Light of
Is there an error message displayed on the control panel? Check
ATTENTION
the displayed message and rectify the error.
indicator is on.
A list of messages and guidance on how to deal with them is given
in the Reference Guide.
Light of
An error that you cannot rectify yourself has occurred. Record the
ATTENTION
displayed error message or error code, switch off the power, pull
indicator is
out the power plug from the outlet, and then contact service.
blinking.
Although no print
Did you switch on the power of the computer after switching on
job is sent, the
the power to the printer? Pressing the Cancel button cancels the
message
printing.
"Printing" is
Check that you switch on the power of the computer when
displayed on the
switching on the power to the printer.
control panel
(when using the
parallel interface).
Poor print quality.
There may be a problem with the image. Refer to the section after
this, "When the Print Quality is Poor" to rectify the problem.
" When the Print Quality is Poor" (P. 30)
The correct
The printer is printing with non-standard built-in fonts. Check the
characters are not
fonts used in the application. Download the necessary fonts when
printed (printing
using PostScript.
garbage).
The printout is
Did you change the TrueType font settings to printer fonts? Change
different from
to TrueType font printing for Font Substitution on the Setup tab
what is displayed
of the printer driver.
on the screen.
Online Help for the printer driver
The light of the
There are jobs remaining in the printer. Cancel printing or force
READY indicator
the remaining data to be printed.
is on and blinking
To forcibly print the job, press the ON LINE button to set the
but there is no
printer in off-line mode, then press the FEED/SELECT button.
print output.
After the job has been printed, press the ON LINE button again to
return the printer to online mode.
When a parallel/USB port is used, data may be transmitted in the
middle of a job depending on when the ON LINE button is
pressed. In this case, subsequent print data received after the
FEED/SELECT button is pressed, will be recognized as a new job.
The data will be printed after the off-line mode has been cancelled.
Furthermore, it may not be printed properly.
Cancelling printing:
" Cancelling/Checking Printing" (P. 12)
Troubleshooting > 28
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