Axis Q6045-S Mk II User Manual page 63

AXIS Q6045-S Mk II PTZ Dome Network Camera
Troubleshooting
Motion Detection triggers unexpectedly
Changes in luminance
Storage and disk management problems
Storage disruption
Video cannot be recorded
SD card cannot be mounted
Media converter switch
Media converter switch
freezes after hotswapping
Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
setting to avoid problems with luminance.
A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
read or write problems occur. To identify the source of the problem, check the System Log under
System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to
re-mount the storage device.
For information on how to set up a storage disruption alarm, see About events on page 39.
Check that the SD card is not write protected (that is, read only).
Reformat the SD card and then click Mount.
NOTICE NO NO TICE TICE
Formatting the card will remove all content, including all recordings, from the SD card.
The media converter switch does not support hotswapping. Disconnect power from the switch
before swapping cameras. Restart the switch after a failed attempt to hotswap.
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