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Troubleshooting – ECG
I have an inconclusive measurement. It looks like the ECG recording has a lot of artefacts, noise, or interference.
Solutions:
- Rest your arms on a table while you take a recording. Try to relax and don't move too much
- Tighten the band so that the back of the watch is in contact with the skin of the wrist.
When moving the watch slightly, the skin should move with it
- Move away from any electronics that are plugged into an outlet to avoid electrical interference
The ECG waveforms appear upside down.
Solutions:
- The device orientation may be set to the wrong wrist. On your smartphone, go to the Withings app. Tap Devices >
More Settings > Device Orientation- All data recorded during an ECG measurement is saved to the Withings app on
your smartphone. If you choose to, you can share that Information by creating a PDF
Cleaning and Disposal
Cleaning the ScanWatch 2:
- When needed, use a lint-free cloth moistened with warm water to clean the top housing and casing of your
ScanWatch 2
- Run the wristband under warm water and rub it with hypoallergenic soap to clean it
- Dry the wristband with a soft cloth
Disposal: ScanWatch 2 is classified as electrical and electronic equipment. Such items should not be mixed with
general household waste and must be taken to dedicated collection points at the end of their working life for proper
treatment, recovery and recycling.
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