Wifi Problems - ZyXEL Communications AX Series User Manual

There might be a lot of traffic on the network. If the Zyxel Device is sending or receiving a lot of
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information, try closing some programs that use the Internet, especially peer-to-peer applications.
Check the signal strength. Look at the LEDs, and check the LED section for more information. If the signal
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strength is low, try moving the Zyxel Device closer to the ISP's base station if possible, and look around to
see if there are any devices that might be interfering with the wireless network (such as microwaves,
other wireless networks).
Turn the Zyxel Device off and on.
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If the problem continues, contact the network administrator or vendor, or try the advanced suggestions
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in I cannot access the Web Configurator login screen.
Note: If your Zyxel Device is an outdoor-type, inclement weather like rain and hot weather
may affect cellular signals.

45.5 WiFi Problems

I cannot connect to the Zyxel Device WiFi.
Check the WiFi LED status to make sure the Zyxel Device WiFi is on.
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Make sure your WiFi client is within transmission range of the Zyxel Device.
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Make sure you entered the correct SSID and password. See the Zyxel Device back label for the default
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SSID and password.
Make sure your WiFi client is using the same WiFi security type (WPA2-PSK, WPA3-SAE, or none) as the
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Zyxel Device.
Make sure the WiFi adapter on your WiFi client is working properly. Right-click your computer's network
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adapter then select Properties to check your network adapter status.
Make sure the WiFi adapter on your WiFi client is IEEE 802.11-compatible and supports the same WiFi
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standard as the Zyxel Device radio.
The WiFi connection is slow and intermittent.
The following factors may cause interference:
• Obstacles: walls, ceilings, furniture, and so on.
• Building Materials: metal doors, aluminum studs.
• Electrical devices: microwaves, monitors, electric motors, cordless phones, and other wireless
devices.
To optimize the speed and quality of your WiFi connection, you can:
Chapter 45 Troubleshooting
AX/DX/EX/PX Series User's Guide
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