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Dell Vostro 3515 Service Manual

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Vostro 15 3515
Service Manual
Regulatory Model: P112F
Regulatory Type: P112F005
August 2021
Rev. A01
Questo manuale d'istruzione è fornito da trovaprezzi.it. Scopri tutte le offerte per
GDYPR
o cerca il tuo prodotto tra le
migliori offerte di Notebook
Dell Vostro 3515

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Summary of Contents for Dell Vostro 3515

  • Page 1 Questo manuale d’istruzione è fornito da trovaprezzi.it. Scopri tutte le offerte per Dell Vostro 3515 GDYPR o cerca il tuo prodotto tra le migliori offerte di Notebook Vostro 15 3515 Service Manual Regulatory Model: P112F Regulatory Type: P112F005 August 2021...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working inside your computer..................6 Safety instructions................................6 Before working inside your computer........................6 Safety precautions.................................7 Electrostatic discharge—ESD protection........................7 ESD field service kit ..............................8 After working inside your computer..........................9 Chapter 2: Removing and installing components................10 Recommended tools................................10 Screw list.....................................
  • Page 4 Removing the speakers..............................38 Installing the speakers..............................39 Heat sink....................................40 Removing the heat sink............................. 40 Installing the heat sink..............................41 Fan......................................42 Removing the fan................................ 42 Installing the fan................................43 Power button..................................44 Removing the power button............................. 44 Installing the power button............................45 Power-button with optional fingerprint reader......................46 Removing the power button with optional fingerprint reader................46 Installing the power button with optional fingerprint reader................
  • Page 5 Updating the BIOS in Windows............................91 Updating the BIOS using the USB drive in Windows....................91 Backup media and recovery options..........................92 WiFi power cycle................................92 Drain residual flea power (perform hard reset)......................92 Chapter 6: Getting help and contacting Dell................93 Contents...

  • Page 6: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working inside your computer...

  • Page 9: After Working Inside Your Computer

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 10: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ●...

  • Page 11: Major Components Of Vostro 15 3515

    Table 1. Screw list (continued) Component Screw type Quantity Screw image Hard-drive assembly M2x3 Hard-drive bracket M3x3 Heat sink M2x3 M2x5 Power button with optional M2x2 fingerprint reader Display assembly M2.5x5 System board M2x3 M2x2 Touchpad M2x2 Big Head Touchpad bracket M2x2 Big Head Major components of Vostro 15 3515 The following image shows the major components of Vostro 15 3515.
  • Page 12 1. Base cover 2. Battery 3. Speakers 4. Power-button with optional fingerprint-reader Removing and installing components...

  • Page 13: Secure Digital Card

    19. Hard drive NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
  • Page 14 About this task Steps 1. Push the secure digital card to release it from the card slot. 2. Slide the secure digital card out of the computer. Removing and installing components...

  • Page 15: Installing The Secure Digital Card

    Installing the Secure Digital card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task Removing and installing components...

  • Page 16: Base Cover

    Steps Slide the secure digital into the slot until it clicks into place. Next steps 1. Follow the procedure in After working inside your computer Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer.
  • Page 17 Removing and installing components...

  • Page 18: Installing The Base Cover

    Steps 1. Remove the six screws (M2x5) that secure the base cover to the palmrest and keyboard assembly. 2. Loosen the two captive screws. 3. Using a plastic scribe, pry open the base cover from the recesses located in the U-shaped indents at the top edge of the base cover near the hinges.
  • Page 19 Removing and installing components...

  • Page 20: Battery

    Steps 1. Connect the battery cable to the connector on the system board. 2. Place and snap the base cover into place on the palmrest and keyboard assembly. 3. Tighten the two captive screws on the base cover. 4. Replace the six screws (M2x5) that secure the base cover to the palmrest and keyboard assembly. Next steps 1.

  • Page 21: Removing The Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 22: Installing The Battery

    Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the battery and provides a visual representation of the installation procedure. Steps 1.

  • Page 23: Installing The 4-Cell Battery

    About this task The following images indicate the location of the battery and provides a visual representation of the installation procedure. Steps 1. Disconnect the battery cable from the connector on the system board. 2. Remove the four (M2x3) screws that secure the battery to the palmrest. 3.

  • Page 24: Disconnecting The Battery Cable

    Steps 1. Place the battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery to the screw holes on the palmrest and keyboard assembly. 3. Replace the three screws (M2x3) that secure the battery to the palmrest and keyboard assembly. 4.

  • Page 25: Connecting The Battery Cable

    Steps 1. Lift the latch on the battery cable. 2. Disconnect the battery cable from the connector on the battery. Connecting the battery cable Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the battery cable and provides a visual representation of the installation procedure.

  • Page 26: Solid-State Drive

    Steps 1. Connect the battery cable to the connector on the battery. 2. Close the latch on the battery cable connector to secure it to the battery. Next steps 1. Install the base cover. 2. Install the card. 3. Follow the procedure in after working inside your computer.

  • Page 27: Installing The M.2 2230 Solid-State Drive

    Steps 1. Remove the (M2x2) screw that secures the M.2 2230 thermal plate to the palmrest and keyboard assembly. 2. Slide and remove the M.2 2230 mounting bracket out from the system board. 3. Slide and remove the M.2 2230 solid-state drive from the M.2 card slot on the system board. Installing the M.2 2230 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 28: Removing The M.2 2280 Solid-State Drive

    Steps 1. Align the notch on the M.2 2230 solid-state drive with the tab on the M.2 card slot on the system board.. 2. Slide the M.2 2230 solid-state drive into the M.2 card slot on the system board . 3.

  • Page 29: Installing The M.2 2280 Solid-State Drive

    The following images indicate the location of the M.2 2280 solid-state drive and provides a visual representation of the removal procedure. Steps 1. Remove the (M2x2) screws that secure the M.2 thermal plate to the palmrest and keyboard assembly. 2. Lift the M.2 thermal plate from the palmrest and keyboard assembly. 3.

  • Page 30: Wireless Card

    Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the M.2 2280 solid-state drive into the M.2 card slot on the system board. 3. Place the M.2 thermal plate on the M.2 2280 solid-state drive. NOTE: When installing the M.2 solid-state drive to the system, tuck the tabs on the thermal plate under the hooks on the palmrest and keyboard assembly.

  • Page 31: Installing The Wireless Card

    Steps 1. Remove the screw (M2x3) that secures the wireless card bracket to the system board. 2. Lift the wireless card bracket from the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the WLAN slot on the system board. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 32 Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black...

  • Page 33: Input/Output Board

    Input/Output board Removing the Input/Output board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. About this task The following images indicate the location of the Input/Output board and provides a visual representation of the removal procedure.

  • Page 34: Hard Drive Assembly

    Steps 1. Place the I/O board on the palmrest and keyboard assembly. 2. Align the screw holes on the I/O board to the screw holes on the palmrest and keyboard assembly. 3. Replace the two screws (M2x3) that secure the I/O board to the palmrest and keyboard assembly. 4.

  • Page 35: Installing The Hard Drive Assembly

    Steps 1. Disconnect the hard drive cable from the system board. 2. Remove the four screws (M2x3) that secure the hard drive assembly to the palmrest and keyboard assembly. 3. Lift the hard drive assembly and its cable from the palmrest and keyboard assembly. 4.
  • Page 36 Steps 1. Place and slide the hard drive into the hard-drive bracket. 2. Align the screw holes on the hard drive bracket with the screw holes on the hard drive. 3. Replace the four screws (M3x3) that secure the hard drive to the hard drive bracket. 4.

  • Page 37: Memory Modules

    Memory modules Removing the memory modules Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. About this task The following images indicate the location of the memory modules and provides a visual representation of the removal procedure.

  • Page 38: Speakers

    Steps 1. Align the slot on the memory module with the notch on the memory module slot on the system board. 2. Slide the memory module into the slot on the system board. 3. Press down on the memory module to snap it into place. 4.

  • Page 39: Installing The Speakers

    Steps 1. Disconnect the speaker cable from the system board. 2. Unroute the speaker cable from the routing guides on the palmrest and keyboard assembly. 3. Lift the speakers along with its cable from the palmrest and keyboard assembly. Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 40: Heat Sink

    Steps 1. Using the alignment posts, place the speakers on the palmrest and keyboard assembly. NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker. 2. Route the speaker cable through the routing guides on the palmrest and keyboard assembly. 3.

  • Page 41: Installing The Heat Sink

    Steps 1. Loosen the four captive screws that secure the heat sink to the system board. NOTE: Loosen the captive screws in the reverse sequential order mentioned on the heat sink [4 > 3 > 2 > 1]. 2. Lift the heat sink from the system board. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 42: Fan

    Steps 1. Place the heat sink on the system board. 2. Tighten the four captive screws that secure the heat sink to the system board. NOTE: Tighten the captive screws in the sequential order mentioned on the heat sink [1 > 2 > 3 > 4]. Next steps 1.

  • Page 43: Installing The Fan

    Steps 1. Disconnect the fan cable from the system board. 2. Remove the two screws (M2x5) that secure the fan to the palmrest and keyboard assembly. 3. Lift the fan from the palmrest and keyboard assembly. Installing the fan Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 44: Power Button

    Steps 1. Place the fan on the palmrest and keyboard assembly. 2. Connect the fan cable to the connector on the system board. 3. Align the screw holes on the fan to the screw holes on the palmrest and keyboard assembly. 4.

  • Page 45: Installing The Power Button

    Steps 1. Remove the two (M2.5x5) screws that secure the display assembly hinge to the palmrest and keyboard assembly. 2. Lift the display assembly hinge to access the power button. 3. Remove the single (M2x2) screws securing the power button to the palm-rest and keyboard assembly. 4.

  • Page 46: Power-Button With Optional Fingerprint Reader

    Steps 1. Place the power-button board into the slot on the palm-rest and keyboard assembly. 2. Install the single (M2x2) screws to secure the power button to the palm-rest and keyboard assembly. 3. Close the display hinge. 4. Replace the two (M2.5x5) screws that secure the display hinge to the palmrest and keyboard assembly. Next steps 1.

  • Page 47: Installing The Power Button With Optional Fingerprint Reader

    Steps 1. Remove the two (M2.5x5) screws that secure the display assembly hinge to the palmrest and keyboard assembly. 2. Lift the display assembly hinge to access the power button. 3. Remove the (M2x2) screw that secures the power button to the palmrest and keyboard assembly. 4.

  • Page 48: Display Assembly

    Steps 1. Using the alignment posts, place the power button with fingerprint reader into its slot on the palmrest and keyboard assembly. 2. Replace the (M2x2) screw that secures the power button with fingerprint reader to the palmrest and keyboard assembly. 3.
  • Page 49 Removing and installing components...
  • Page 50 Removing and installing components...

  • Page 51: Installing The Display Assembly

    Steps 1. Disconnect the display cable from the connector on the system board. 2. Unroute the WLAN antenna cables and the speaker cables from the routing guides on the computer. 3. Remove the four(M2.5x5) screws that secure the display hinges to the palm-rest and keyboard assembly. 4.
  • Page 52 Removing and installing components...
  • Page 53 Steps 1. Align and place the system under the hinges on the display assembly. 2. Fold the hinges back and install the four (M2.5x5) screws to secure the display assembly. Removing and installing components...

  • Page 54: Hinge Caps

    3. Re-route the speaker and WLAN antenna cables through the routing channels on the palmrest. 4. Reconnect the display cable to the connector on the system board. Next steps 1. Install the Wireless card. 2. Install the base cover. 3. Install the card.

  • Page 55: Installing The Hinge Caps

    Steps NOTE: Before removing the display hinge caps, open the display hinges to 140 degrees. 1. Pinch the left hinge cap in the center. 2. Using a plastic scribe pry the inner side of the left hinge cap and remove it from the left hinge. 3.
  • Page 56 Steps 1. Align the rib inside the left hinge cap to the outer sides. 2. Push the left hinge cap down until it clicks in place. 3. Align the rib inside the right hinge cap to the outer sides. 4. Push the right hinge cap down until it clicks in place. Next steps 1.

  • Page 57: Display Bezel

    Display bezel Removing the display bezel Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Remove the Wireless card. 5. Remove the display assembly. 6. Remove the hinge caps.

  • Page 58: Installing The Display Bezel

    2. Carefully pry the bezel along the edges with your fingers. NOTE: Do not use a scribe or any other objects, and apply pressure to the display panel to avoid damaging the display panel. 3. Work around the edge of the display assembly to pry the display bezel from the display assembly. 4.

  • Page 59: Hinges

    Steps 1. Place the display panel and display assembly on a clean and flat surface. 2. Place the display bezel on the display assembly. 3. Align the tabs on the display bezel to the slots on the display assembly. 4. Press down on the display bezel and snap the display bezel in place. Next steps 1.
  • Page 60 2. Remove the card. 3. Remove the base cover. 4. Remove the WLAN card. 5. Remove the display assembly. 6. Remove the hinge caps. 7. Remove the display bezel. About this task The following images indicate the location of the hinge caps and provides a visual representation of the installation procedure. Steps 1.

  • Page 61: Installing The Hinges

    Installing the hinges Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the hinges and provides a visual representation of the installation procedure. Steps 1.

  • Page 62: Display Panel

    4. Install the WLAN card. 5. Install the base cover. 6. Install the card. 7. Follow the procedure in after working inside your computer. Display panel Removing the display panel Prerequisites 1. Follow the procedure in Before working inside your computer.
  • Page 63 Steps 1. Use a plastic scribe to pry the display panel from the bottom-right corner. 2. Gently start prying the display panel along the left and right sides of the display back-cover using your hands. 3. Lift the bottom side of the display panel and slide it downward to release the display brackets from the slots at the top side of the display cover.

  • Page 64: Installing The Display Panel

    NOTE: Ensure that the panel has a clean and smooth surface to rest on to prevent damage. 5. Disconnect the display cable from the display panel assembly and lift the display panel away from the system. NOTE: Do not remove the metal brackets from the panel. Installing the display panel Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 65 Steps 1. Place the display panel and display assembly on a clean and flat surface. 2. Connect the display cable to the connector on the display panel and close the latch. 3. Adhere the tape to secure the display-cable connector latch to the display panel. 4.

  • Page 66: Camera Module

    7. Press down on the display bezel and snap the display bezel in place. Next steps 1. Install the display hinge. 2. Install the display bezel. 3. Install the display assembly. 4. Install the wireless card. 5. Install the base cover.

  • Page 67: Installing The Camera Module

    3. Lift the camera module from the display assembly. Installing the camera module Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the camera module and provides a visual representation of the installation procedure.

  • Page 68: Installing The Touchpad

    3. Remove the base cover. 4. Remove the battery. About this task The following images indicate the location of the touchpad and provides a visual representation of the removal procedure. Steps 1. Open the latch and disconnect the hard drive cable from the connector on the system board. 2.
  • Page 69 About this task The following images indicate the location of the touchpad and provides a visual representation of the installation procedure. Steps 1. Place the touchpad into its slot on the palmrest and keyboard assembly. 2. Align the screw holes on the touchpad to the screw holes on the palmrest and keyboard assembly. 3.

  • Page 70: System Board

    System board System board connectors The following image shows the different connectors on the system board. 1. Fan connector 2. IO board FFC connector 3. eDP connector 4. DC-in port connector 5. Keyboard FFC connector 6. Backlit FFC connector 7. Memory module connectors 8.
  • Page 71 10. Remove the wireless card. About this task The following images indicate the location of the system board and provides a visual representation of the removal procedure. Steps 1. Remove the two (M2.5x5) screws from the right hinge. 2. Fold the right hinge up. 3.

  • Page 72: Installing The System Board

    f. Keyboard Flexible Printed cable g. Power adapter port cable h. display cable 4. Remove the three (M2x3) screws that secures the system board to the palmrest. 5. Remove the single (M2x2) screw that secure the system board to the palmrest. 6.
  • Page 73 Steps 1. Align and place the system board on the palmrest. 2. Replace the single (M2x2) screw that secures the system board to the palmrest. 3. Replace the three (M2x3) screws that secures the system board to the palmrest. 4. Connect the following cables to the system board: a.

  • Page 74: Power-Adapter Port

    5. Fold back the right hinge and replace the two (M2.5x5) screws to secure it to the palmrest. Next steps 1. Install the wireless card. 2. Install the heat sink. 3. Install the fan. 4. Install the memory modules. 5. Install the M.2 2230 solid-state drive.

  • Page 75: Installing The Power-Adapter Port

    Installing the power-adapter port Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the power-adapter port and provides a visual representation of the installation procedure.

  • Page 76: Installing The Palmrest And Keyboard Assembly

    6. Remove the M.2 2280 solid-state drive. 7. Remove the wireless card. 8. Remove the board. 9. Remove the hard drive assembly. 10. Remove the memory modules. 11. Remove the speakers. 12. Remove the heat sink. 13. Remove the fan. 14.
  • Page 77 Steps Place the palm-rest and keyboard assembly on a flat and clean surface and perform the post-requisites to install the palm-rest and keyboard assembly. Next steps 1. Install the power-adapter port. 2. Install the system board. 3. Install the touchpad. 4.

  • Page 78: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell knowledge base article, Drivers and Downloads FAQs Drivers and downloads...

  • Page 79: Chapter 4: System Setup

    Boot menu Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system.

  • Page 80: Boot Sequence

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...
  • Page 81 Table 4. System setup options—Advanced menu (continued) Advanced Default: Enabled VI for Direct !/O Enables or disables the Virtualization technology for Direct I/O. Default: Enabled Integrated NIC Enables or disables the on-board LAN controller. Default: Enabled USB Emulation Enables or disables the USB emulation feature. This feature defines how the BIOS, in the absence of a USB-aware operating system, handles USB devices.
  • Page 82 Default: Disabled SupportAssist System Resolution Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for the Dell OS Recovery tool. Default: 2 SupportAssist OS Recovery Enables or disables the boot flow for the SupportAssist OS Recovery tool in the even of certain system errors.
  • Page 83 Displays if the system password is clear or set. Default: Deactivate WINDOWS SMM SECURITY MITIGATIONS TABLE Enables or disables configuration of platform features on (WSMT) Dell Client Systems with WSMT-enabled BIOS. Default: Enabled Firmware TPM Enable or disable the firmware TPM. Default: Enabled...

  • Page 84: Updating The Bios

    Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model.

  • Page 85: Updating The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 86: Assigning A System Setup Password

    CAUTION: The password features provide a basic level of security for the data on your computer. CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended. NOTE: System and setup password feature is disabled. Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set.

  • Page 87: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 88: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 89: Running The Supportassist Pre-Boot System Performance Check

    Running the SupportAssist Pre-Boot System Performance Check Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.

  • Page 90: System Diagnostic Lights

    8. If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. SupportAssist diagnostic User Interface SupportAssist diagnostic User Interface About this task This section contains information on Support Assist Basic and Advanced Screen.

  • Page 91: Updating The Bios In Windows

    ● Off—Caps Lock disabled. Updating the BIOS in Windows Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model.

  • Page 92: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see...

  • Page 93: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 10. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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