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Custom Audio Electronics mPLUS2 User Manual

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USER MANUAL
mPLUS2
CUSTOM S.p.A.

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Summary of Contents for Custom Audio Electronics mPLUS2

  • Page 1 USER MANUAL mPLUS2 CUSTOM S.p.A.
  • Page 3 CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
  • Page 5 MANUAL For details on the commands, refer to the manual with code 77200000002100 For further information about the use of “PrinterSet” tool refer to the manual with code 78200000001800...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. 9 2 DESCRIPTION .
  • Page 8 7 SPECIFICATIONS ............47 7.1 ...

  • Page 9: Introduction

    1 INTRODUCTION This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below. Link to table of contents Notes reference Numbered title...

  • Page 11: Description

    2 DESCRIPTION 2.1 Box contents Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the device is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact customer service.

  • Page 12: Device Components

    2.2 Device components 1. Sensor for paper detection 2. Paper out with serrated blade 3. Opening lever for paper compartment 4. Paper compartment 5. Switch for RS232/TTL serial communica- tion 6. USB port 7. RS232/TTL serial port 8. Power supply port...

  • Page 13: Product Label

    2.3 Product label The main data used to identify the machine are shown on the label attached to the bottom of the device. In particular, it shows the electrical data for the connection to a power source. It also shows the product code, the serial number and the hardware revision (R).

  • Page 14: Key Functions: Power Up

    2.4 Key functions: power up To have the key shown in the igure is necessary to build a cable to be connected to the serial port (see paragraph 3.3). POWER UP Hold down printing SETUP report Hold down Fast push Enter the skip the SETUP procedure SETUP PROCEDURE and enter in the FONT TEST procedure Hold down Fast push Hold down Fast push - International selection next...

  • Page 15: Key Functions: Standby

    2.5 Key functions: standby To have the key shown in the igure is necessary to build a cable to be connected to the serial port (see paragraph 3.3). STANDBY Hold down Fast push Advance the paper Advance the paper (advances continuously) (preset length)

  • Page 16: Status Messages

    2.6 Status messages The status LED indicates hardware status of device. Given in the table below are the various LED signals and the cor- responding device status. STATUS LED DESCRIPTION DEVICE OFF GREEN DEVICE ON: NO ERROR PRINTHEAD OVERHEATED PAPER END POWER SUPPLY VOLTAGE INCORRECT GREEN RECOVERABLE...

  • Page 17: Installation

    3 INSTALLATION 3.1 “EASYLOCK” ixing system The device includes two plastic clips for ixing to the panel. This system allows you to lock the device on the panels of  thickness max. 4 mm and requires no tools. Proceed as follows. All the dimensions shown in following igures are in millimetres. Insert the fixing clips into the seat on both the device sides. MAX. 4 Insert the device inside the panel. Push the two fixing clips to strike the panel.
  • Page 18 To remove the fixing clips lift the lever shown in figure with a small screwdriver.

  • Page 19: Connections

    3.2 Connections The following igure shows the possible connections for the device. When the RS232 and USB communication cables are  connected to the device at the same time, communication takes place via the USB port. Power supply cable USB standard (optional) cable Serial Power supply USB device RS232/TTL ATTENTION: In some conditions, we recommend the installation of a ferrite core on the power supply cable.

  • Page 20: Pinout

    3.3 Pinout POWER SUPPLY JST male connector (S4B-PH-K-S) 1 GND 2 GND 3 +VP 4 +VCC The following igure shows the connector pinout of the power supply cable for the device: Female JST connector Power supply cable series PHR-4 Cable Signal color Black Black Orange +VCC ATTENTION: Respect power supply polarity. MINI USB INTERFACE Female MINI USB type B connector 1 USB0_VBUS 2 USB0_D-...
  • Page 21 RS232/TTL SERIAL INTERFACE Molex male connector 53048-0610 series (90°) 1 RT 2 TX During transmission, takes the values -VRS232 and + VRS232 depending on data 3 RX During reception, takes the values -VRS232 and +VRS232 depending on data 4 GND 5 FEED 6 LED Given the presence of the RS232 standard, logic value “0”...

  • Page 22: Serial Port Setting

    3.4 Serial port setting To set the serial port of the device, slide the switch shown in igure in the correct position: RS232 In the serial protocol, the signals which distinguish the communication are TD, RD, and RTS if the RTS/CTS protocol has been selected while, if the XON/XOFF protocol has been selected, the signals are TD and RD. Transmission format NEXT START...
  • Page 23 XON/XOFF protocol STOP STOP DATA WAIT DATA START BIT START BIT STOP STOP 0x13XOFF 0x11XON START BIT START BIT...

  • Page 24: Driver And Sdk

    3.5 Driver and SDK The drivers for the following operating system are available in the website www.custom4u.it: OPERATING SYSTEM DESCRIPTION INSTALLATION PROCEDURE Driver for Windows XP Driver for Windows VISTA (32/64 bit) Driver for Windows 7 (32/64 bit) From the START menu, press Run and type-in the path where the SW Windows Driver for Windows 8 (32/64 bit)

  • Page 25: Operation

    4 OPERATION 4.1 Opening device cover Press on the opening lever and open the device cover.

  • Page 26: Switch The Device On

    4.2 Switch the device on IN DC 4-7.5V 2.7A MAX Power supply cable (optional) EXTERNAL POWER SUPPLY (OPTIONAL) Connect the power supply cable to an external power supply unit and to the device. Use the type of electrical power supply indicated on the label.

  • Page 27: Loading The Paper Roll

    4.3 Loading the paper roll To change the paper proceed as follows. At every change of paper, check inside the device to locate and remove any scraps of paper. Open the device cover Open the device cover Close the device cover. (see paragraph 4.1).

  • Page 29: Configuration

    5 CONFIGURATION 5.1 Coniguration by keys To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows. PRINTER SETUP The device prints the report with Connect the serial cable. parameters for settings. Enter setup Hold down the FEED key to enter While pressing the FEED key, switch on the Hold down the FEED key to enter the coniguration mode (see paragraph 2.4).
  • Page 30 The following igure shows the setup report of the device. The shown values for parameters are sample values; for the list  and the description of device parameters see the following paragraphs. [ FAST PUSH] to skip setup KEYS FUNCTIONS [ PUSH ] to enter setup DEVICE NAME AND < device name > FIRMWARE MODULES SCODE <code> rel 1.00 FCODE <code> rel 1.00 RELEASE PRINTER SETTINGS...

  • Page 31: Coniguration By Software

    5.2 Coniguration by software The setup parameters can be set by using the “PrinterSet” software tool available on www.custom4u.it. For a detailed description of the device operating parameters see the following paragraphs. To conigure the device by software, proceed as follows. Connect the device to a PC directly (see paragraph 3.2), Connect the device to a PC directly (see paragraph 4.5),...
  • Page 32 LOAD SAVE PORT SETUP FONTS UPGRADE H. reflect V. reflect Click on SETUP to access the operating parameteres of the device to be configured. PORT LOAD SAVE EXTRA SETUP Description <Parameter> Disabled Activation of the Bluetooth® module <Parameter> Enabled or WiFi on the device. If the “Wireless” parameter is set to ON (active) do not <Parameter>...

  • Page 33: Device Status

    5.3 Device status The device operating status is indicated in the coniguration print-out in which, next to the name of the components dis- played, the following information is given. device model PRINTER TYPE PRINTING HEAD TYPE print head model INTERFACE interface present PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty DYNAMIC RAM TEST OK appears if functioning and NOT OK if faulty OK appears if functioning and NOT OK if faulty EEPROM TEST HEAD VOLTAGE...

  • Page 34: Communication Parameters

    5.4 Communication parameters The device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. RS232 BAUD RATE Communication speed of the serial interface: 1200 9600 57600 2400 19200 115200 4800 38400 This parameter is valid only with serial interface. RS232 DATA LENGTH Number of bit used for characters encoding: 7 bits/car...

  • Page 35: Operating Parameters

    5.5 Operating parameters The device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. PRINTER EMULATION Available emulations for the device: CUSTOM/POS PLUS Printing mode: PRINT MODE Normal = enables printing in normal writing way Reverse enables printing rotated 180 degrees AUTOFEED Setting of the Carriage Return character: CR disabled...
  • Page 36 Setting of printing speed and printing quality: SPEED / QUALITY High Quality Normal High Speed PAPEREND BUFFER CLEAR Cleaning mode of the data in receive bufer, if the printing is stopped due to lack of paper:  =  the data remain in the receive bufer. When the paper runs out, the device  Disabled keeps  the  remaining  data  in  the  receive  bufer  and  prints  the  remaining  portion of the ticket after that the new paper is loaded. Enabled = ...

  • Page 37: Hexadecimal Dump

    5.6 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.

  • Page 39: Maintenance

    6 MAINTENANCE 6.1 Paper jam Open the device cover Open the device cover Close the device cover. (see paragraph 4.1). (see paragraph 4.1). Lift the damaged paper, check and remove any scraps of paper. Pull the paper so that the damaged part Remove the excess paper.

  • Page 40: Planning Of Cleaning Operations

    6.2 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations.If you use the device in dusty environments, you must reduce the intervals between the cleaning operations.

  • Page 41: Cleaning

    6.3 Cleaning For periodic cleaning of the device, see instructions below. Sensors Paper path Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and Scollegare il cavo di alimentazione e open the device cover (see paragraph 4.1).
  • Page 42 Printhead Platen roller Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see paragraph 4.1). open the device cover (see paragraph 4.1).
  • Page 43 Case Disconnect the power supply cable. ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the machine. To remove paper scraps, use tweezers or compressed air. Alcohol, solvent To clean the device, use compressed air or a soft cloth.

  • Page 44: Firmware Upgrade

    6.4 Firmware upgrade Firmware upgrade can be performed by using the “PrinterSet” software tool available on www.custom4u.it. To upgrade irmware, proceed as follows: Login to the website www.custom4u.it, type in the product code of the device Login to the website www.custom4u.it, type in the product code of the device and download the latest irmware release available.
  • Page 45 LOAD SAVE PORT EXTRA HELP From Device From File Select a con guration le as follows: Click on LOAD > From device and select a device connected with the PC Click on LOAD > From file and select a .psc file on your PC Drag and drop a .psc file Click on LOAD >...

  • Page 47: Specifications

    7 SPECIFICATIONS 7.1 Hardware speciications GENERALS Sensors Head temperature, paper presence CUSTOM/POS Emulations PLUS Windows XP Windows VISTA (32/64bit) Windows 7 (32/64bit) Windows 8 (32/64bit) Printing driver Windows 8.1 (32/64bit) Windows 10 (32/64bit) Self-installing driver for Virtual COM (32/64 bit) Linux (32/64 bit) Android INTERFACES...
  • Page 48 Printing width 48 mm Printing mode Normal, 90°, 180°, 270° Printing format Height/Width from 1 to 8, bold, reverse, underlined, italic 54 character code tables (see paragraph 7.5) Character fonts Extended chinese GB18030-2000 Korean PC949 Codabar, Code 32, Code 39, Code 93, Code 128, EAN-8, EAN-13, Printable barcode ITF, UPC-A, UPC-E, PDF417, QRCode Normal = 40 mm/sec...
  • Page 49 ELECTRICAL SPECIFICATIONS POWER SUPPLY code 964GE010000003 (optional) Power supply voltage from 90 Vac to 264 Vac Frequency from 50 Hz to 60 Hz Output 5 V, 5 A Power 25 W ENVIRONMENTAL CONDITIONS Operating temperature from -20 °C to +70 °C Relative humidity (RH) from 10% to 85% (without condensation) Storage temperature...

  • Page 50: Character Speciications

    7.2 Character speciications Character set Character density 13 cpi 17 cpi 22 cpi Number of columns 40/42 Chars / seconds Lines / seconds Characters (L x H mm) - Normal 2 x 3 1.5 x 3 1.125 x 3 NOTE: Theoretical values.

  • Page 51: Device Dimensions

    7.3 Device dimensions with cover closed 63.9 mm Length with cover opened 98.3 mm Height 61.2 mm Width 87.2 mm Weight 98 g All the dimensions shown in following igure are in millimetres and referred to devices without paper roll. 10.9 87.2 45.3...

  • Page 52: Power Supply Dimensions

    7.4 Power supply dimensions code 964GE010000003 (optional) Length 90.6 mm Height 28,8 mm Width 51 mm All the dimensions shown in following igure are in millimetres. 11.6 10.5 66.5...

  • Page 53: Character Sets

    7.5 Character sets The device has 3 internal fonts with a width of 13, 17, 22 cpi, which can be associated with one of the coding tables stored on the device. To know the coding tables actually stored on the device, print the font test (see paragraph 2.4).
  • Page 54 <CodeTable> Character Tables PC855 - Cyrillic on request PC861 - Icelandic on request PC862 - Hebrew PC864 - Arabic PC869 - Greek on request ISO8859-2 - Latin 2 on request ISO8859-15 - Latin 9 on request PC1098 - Farci on request PC1118 - Lithuanian on request PC1119 - Lithuanian...

  • Page 55: Consumables

    8 CONSUMABLES The following table shows the list of available consumables for device. 67300000000343 THERMAL PAPER ROLL Width = 57 mm Ø external = 30 mm Ø core = 13 mm...

  • Page 57: Accessories

    9 ACCESSORIES The following table shows the list of available accessories for the device. 964GE010000003 POWER SUPPLY (for technical speciications, see paragraph 7.1) 44000000032600 STARTER KIT POWER SUPPLY CABLE + SERIAL/TTL INTERFACE 5 VOLT Length = 500mm...

  • Page 59: Technical Service

    10 TECHNICAL SERVICE In case of failure, contact the technical service accessing the website www.custom4u.it and using the support tools on the homepage. It is advisable to keep the identiication data of the product at hand. The product code, the serial number and the hardware release number can be found on the product label (see paragraph 2.3).
  • Page 60 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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