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CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
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MANUAL For details on the commands, refer to the manual with code 77200000003600 For further information about the use of “PrinterSet” tool refer to the manual with code 78200000001800...
1 INTRODUCTION This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below. Link to table of contents Notes reference Numbered title...
PP54 EVO 1-FEEDER RS232 ETH 1-CIS PP54 EVO 1-FEEDER RS232 ETH 1-CIS RFID HF PP54 EVO with single feeder and integrated RFID HF antenna PP54 EVO with single feeder, integrated RFID HF antenna and PP54 EVO 1-FEEDER RS232 ETH 2-CIS RFID HF...
3 DESCRIPTION 3.1 Box contents Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the device is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact customer service.
3.2 Device components: external views PP54 EVO RS232 ETH 1-CIS, PP54 EVO RS232 ETH 1-CIS RFID HF, PP54 EVO RS232 ETH 2-CIS 1. RS232 serial port 7. Status LED 2. Ethernet port 8. Ticket output (issue), 3. Power supply port Ticket input (validation) 4.
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PP54 EVO 1-FEEDER RS232 ETH 1-CIS, PP54 EVO 1-FEEDER RS232 ETH 1-CIS RFID HF, PP54 EVO 1-FEEDER RS232 ETH 2-CIS RFID HF 1. Parking slot (Ticket eject 2) 7. Parking slot (Ticket eject 1) 11. Ticket output (issue), 2. Ticket input 8.
SENSOR 5: Detects the ticket in ouput (issue) or ticket in input (validation) J. Lower CIS reader (only for PP54 EVO RS232 ETH 2-CIS and PP54 EVO 1-FEEDER RS232 ETH 2-CIS RFID HF) K. SENSOR 6: Detects the ticket in the parking slot 1 L.
3.4 Product label The main data used to identify the machine are shown on the label attached to the bottom of the device. In particular, it shows the electrical data for the connection to a power source. It also shows the product code, the serial number and the hardware revision (R).
3.6 Status messages The status LED on the control board indicates hardware status of device. Given in the table below are the various LED signals and the corresponding device status. STATUS LED DESCRIPTION DEVICE OFF GREEN DEVICE ON: NO ERROR RECEIVE DATA RECEPTION ERRORS (PARITY, FRAME ERROR, OVERRUN ERROR)
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The status LED on the bezel indicates the actions to be taken. When the bezel LED is on, it blinks with two alternating colors (foreground color FGND and background color BGND) that can be set in the setup procedure (see chapter Given in the table below are the various LED signals and the corresponding action to be taken.
4 INSTALLATION 4.1 Fastening The device is provided with four ixing tabs on the bottom of the chassis. To secure the device into the kiosk using the four ixing tabs is necessary to provide a perforated plate according to the measurements given in the igure. All the dimensions shown in igures are in millimetres. 6.35 Spring-loaded plunger assemblies 50.6...
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Additionally, the front panel must provide an opening for the ticket output/input that meets the following measures (in mil- limetres). max 5...
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Fastening Release Pull the plunger and slide the device on the plate in the direction indicated in the figure. Insert the four fixing tabs in the holes provided on the plate. Slide the device on the plate in the direction shown in the figure. Lift the device.
4.2 Kiosk ventilation system In order to prevent dust and dirt from entering through the mouth into the printer paper, it is necessary that the kiosk ventila- tion system is equipped with two suction fans dimensioned so as to comply with the following equation: inwards air capacity >...
4.3 Connections The following igure shows the possible connections for the device. When the RS232 and Ethernet communication cables are connected to the device at the same time, communication takes place via the Ethernet port. Low paper sensor Serial device Power supply Ethernet Ethernet CrossOver UTP standard standard cable cable (pin-to-pin) Serial...
4.4 Pinout POWER SUPPLY Tripolar female connector 1 GND 2 +24 Vdc 3 GND 4 Frame GND The following igure shows the connector pinout of power supply cable: Tripolar male connector n.c. +24 V Power supply cable ATTENTION: Respect power supply polarity.
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RS232 SERIAL INTERFACE Female RJ45 connector 1 RTS (out) When +VRS232, device is ready to receive data 2 CTS 3 DTR (in) During reception, takes the values -VRS232 and +VRS232 depending on data 4 GND 5 DSR 6 RXD (in) During reception, takes the values -VRS232 and +VRS232 depending on data 7 TXD (out)
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ETHERNET INTERFACE Female RJ45 connector 1 +3.3V ETH 2 RX +1 3 RX -1 4 TX +1 5 TX -1 6 +3.3V ETH 7 GND 8 GND 9 +3.3 V 10 LED-LAN 11 +3.3 V 12 LED-LNK The functionality of two LEDs are speciied in following tables: - For 10Base-T connection: FUNCTION LED-LNK Link (yellow color): the LED lights up when a connection is active.
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LOW PAPER Male 4 ways JST connector (S4B-PH-SM4-TB) 1 +3.3V 2 NPE (in) 3 GND 4 VLED-SENS The following igure shows the connector pinout of the low paper sensor cable for the device: Cable for low paper senor Female JST connector series PHR-4 Cable Signal color +3.3V Blue Black Yellow VLED-SENS...
4.5 Driver and SDK On the web site www.custom4u.it are available the drivers for the following operating system: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows XP Driver for Windows VISTA (32/64 bit) From the START menu, press Run Driver for Windows 7 (32/64 bit) and type-in the path where the SW Windows was saved on your PC, then click OK.
5.2 Switch the device on Power supply cable (optional) EXTERNAL POWER SUPPLY UNIT (OPTIONAL) Connect the power supply cable to an external power supply unit. IN DC 24V 1.2A The green LED turns on and the device is ready. Power supply cable (optional) Correctly connect the power supply cable...
5.3 Measure the ticket Before loading the fan-fold paper, it is necessary to measure the length of the ticket and the gap in order to properly set the coniguration parameters "Ticket Len" and "Ticket Gap" during the setup procedure (see chapter The following igure shows the following correct distances to be measured: - Ticket Len = distance between two perforation lines - Ticket Gap = distance between two tickets Ticket Len Ticket Gap...
5.4 Loading the paper The following igures give an example of the typical paper load procedure. The handling shown in the following images, depends on the commands sent to the device, see commands manual (code 77200000003600). PP54 EVO 1-FEEDER RS232 ETH 1-CIS, PP54 EVO 1-FEEDER RS232 ETH 1-CIS RFID HF, PP54 EVO 1-FEEDER RS232 ETH 2-CIS RFID HF Paper input Bring the fan-fold paper near the paper inlet.
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Burster Diverter Ticket Printhead Send the 0x1F 0x70 0x46 command to divide the ticket and place it under the printhead (the diverter is lowered to the passage of the paper).
5.5 Internal management of the ticket The device allows you to manage the handling of the ticket inside the printer to perform the ticket presentation, park it, eject it, etc. The handling shown in the following images, depends on the commands sent to the device, see commands manual (code 77200000003600).
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Ticket withdrawn The user withdraws the ticket.
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Reading the ticket Ticket to be read/validated When the machine is ready to read a ticket, insert the ticket into the ticket inlet. The ticket is automatically loaded. Barcode reader Send the 0x1F 0x70 0x53 command to advance the ticket under the reader which read the barcode printed. Now you can send the command for parking the ticket, ejecting the ticket or printing.
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Parking the ticket - parking slot 1 Parking slot 1 After performing the reading of the ticket (see previous paragraphs), send the 0x1F 0x70 0x50 command for moving the ticket in the parking slot 1. The ticket will be moved back in the area shown in the figure. Ejector rollers Ticket ejected At the appropriate time, send the 0x1F 0x70 0x45 command for ejecting the ticket or...
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Parking the ticket - parking slot 2 Parking slot 2 Diverter After performing the reading of the ticket (see previous paragraphs), send the 0x1F 0x70 0x50 command for moving the ticket in the parking slot 2. The diverter is lowered to allow the passage of the paper and the ticket is moved back in the area shown in the figure.
6 CONFIGURATION 6.1 Coniguration by keys To print a SETUP report with the operating parameters of the device, proceed as follows. SERVICE After turning on the device, press the SERVICE key. PRINTER SETUP The device prints the report with the settings parameters.
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The following igures shows the device setup reports. The shown values for parameters are sample values; for a detailed description of the device operating parameters see the following paragraphs. DEVICE NAME AND <device name> FIRMWARE MODULES SCODE : <code> rel 1.00 RELEASE PRINTER SETTINGS Feeder Module .......: Single Feeder/Motor Scanner Bottom......: Not present Speed / Quality.......: High Speed Speed Ticket IN (mm/s) ..: 150 Speed Ticket OUT (mm/s) ..: 150 Ticket Len F1 (1/10mm) ..: 856...
6.2 Coniguration by software The setup parameters can be set by using the “PrinterSet” software tool available on www.custom4u.it. For a detailed description of the device operating parameters see the following paragraphs. To conigure the device by software, proceed as follows: Connect the device to a PC directly (see paragraph 4.3), Connect the device to a PC directly (see paragraph 4.5),...
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LOAD SAVE PORT SETUP FONTS UPGRADE H. reflect V. reflect Click on SETUP to access the operating parameteres of the device to be configured. PORT LOAD SAVE EXTRA SETUP <Parameter> Disabled Activation of the Bluetooth® module <Parameter> Enabled or WiFi on the device. If the “Wireless” parameter is set to ON (active) do not <Parameter>...
6.3 Coniguration by ile The setup parameters can be set by editing the "Setup.ini” ile stored on the Flash Drive of the device. Proceed as follows: (optional) Enter setup Enter the configuration procedure by keys. Plug the device to a Personal Computer via USB (only with the USB adapter kit, available as an accessory). <parameter> ....: <value> <parameter> ....: <value> <parameter>...
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The “Setup.ini” ile is a coniguration ile that contains all the conigurable parameters listed in text format and divided into some sections (indicated between square brackets). For each parameter, you ind the parameter name followed by the value currently set and then the available values listed with a reference number. The reference number marked with the symbol ‘ * ’ is the default one (see igure). Value set Section [PRINT] Parameter name Speed / Quality = 2 0 = High Quality 1 = Normal // * 2 = High Speed Availables values Default marker...
6.4 Communication parameters The device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. RS232 BAUD RATE Communication speed of the serial interface: 9600 57600 19200 115200 38400 Parameter valid only with serial interface. RS232 DATA LENGTH Number of bit used for characters encoding: 7 bits/car 8 bits/car Parameter valid only with serial interface.
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RFID MODULE BAUD RATE Communication speed of the RFID module: 1200 19200 2400 38400 4800 57600 9600 115200 DHCP CLIENT Setting of the DHCP protocol: Disabled protocol disabled Enabled = protocol enabled IP ADDRESS IP address of the device. This parameter identiies the local network address. SUBNET MASK This parameter identiies the gateway IP address used to send applications to the external ...
6.5 Operation parameters The device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. SPEED / QUALITY Setting of printing speed and printing quality: High Quality Normal High Speed SPEED TICKET IN (mm/s) Set the autoload speed for ticket through front input: from 60 to 250 (150 SPEED TICKET OUT (mm/s) Set the ejecting speed for ticket through front input:...
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PATH EJECT POWERON Setting of the “eject” function of the paper, with paper presence inside device during power on: None no ticket ejecting performed Frontal = ticket ejected by front output Rear = ticket ejected by rear output Bottom = ticket ejected by bottom output TICKET IN TIMEOUT (S) Sets the time, expressed in seconds, after which the device signals the paper jam if a...
7 MAINTENANCE 7.1 Paper jam If paper is jammed in the paper output..rotate anticlockwise the gear shown in figure and remove the damaged ticket by pulling it outwards.
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If paper is jammed in parking slot 2 ..rotate anticlockwise the gear shown in figure and remove the damaged ticket.
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If paper is jammed in the parking slot 1 ..rotate clockwise the gear shown in figure and remove the damaged ticket by pulling it downwards.
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If paper is jammed under the cover ..open the device cover (see previous paragraphs).
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Remove the damaged ticket from the paper path.
7.2 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. If you use the device in dusty environ- ments, you must reduce intervals between cleaning operations. For speciic procedures, see the following pages.
7.3 Cleaning For periodic cleaning of the device, see the instructions below Case Disconnect the power supply cable. To clean the device case, use compressed air or a soft cloth. ATTENTION: Do not use alcohol, solvents or hard brushes. Do not let water or other liquids get inside the device.
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Paper path Disconnect the power supply cable and Disconnect the power supply cable and open the device cover open the device cover. (see paragraph 5.1). ATTENTION: Do not use alcohol, solvents or hard brushes. Blow compressed air through the front area Do not let water or other liquids illustrated in the figure, from the inside outward.
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Rollers Disconnect the power supply cable and Disconnect the power supply cable and open the device cover. open the device cover (see paragraph 5.1). Blow compressed air through the rear area illustrated in the figure, from the inside outward. ATTENTION: Do not use solvents or hard brushes.
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Clean the rear rollers by using a non-abrasive cloth moistened with isopropyl. Clean the internal rollers by using a non-abrasive cloth moistened with isopropyl.
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Sensors Disconnect the power supply cable and Disconnect the power supply cable and open the device cover. open the device cover (see paragraph 5.1). SENSORE 1 Clean the device SENSOR 1 by using compressed air. ATTENTION: Clean the device SENSOR 1 by using compressed air. The SENSOR 1 is located behind the plastic guide.
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SENSORE 9 Clean the device sensors by using compressed air. Clean the device sensors by using compressed air. The SENSOR 9 is located under the light guide. The SENSOR 9 is located under the light guide (see paragraph 3.3). Clean the device sensors by using compressed air.
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Printhead and top barcode reader Disconnect the power supply cable and Disconnect the power supply cable and open the device cover. open the device cover (see paragraph 5.1). Clean the printhead and the top barcode reader by using a non-abrasive cloth moistened with isopropyl. ATTENTION: Do not use solvents or hard brushes.
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Bottom barcode reader (optional) Disconnect the power supply cable and Disconnect the power supply cable and open the device cover. open the device cover (see paragraph 5.1). Clean the bottom barcode reader (optional) by using a non-abrasive cloth moistened with isopropyl. ATTENTION: Do not use solvents or hard brushes.
7.4 Firmware upgrade Firmware upgrade can be performed by using the “PrinterSet” software tool available on www.custom4u.it. To upgrade irmware, proceed as follows: Login to the website www.custom4u.it, type in the product code of the device Login to the website www.custom4u.it, type in the product code of the device and download the latest irmware release available.
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LOAD SAVE PORT EXTRA HELP From Device From File Select a configuration file as follows: Click on LOAD > From device and select a device connected with the PC Click on LOAD > From file and select a .psc file on your PC Drag and drop a .psc file Click on LOAD >...
8 SPECIFICATIONS 8.1 Hardware speciications GENERALS Printhead temperature, paper in, paper out, cover open, Sensors 4 internal sensors for ticket management, diverter position, printhead position, external low paper (optional) Emulations CUSTOM/POS Windows XP VISTA (32/64bit) Windows 7 (32/64bit) Printing driver Windows 8 (32/64bit) Windows 8.1 (32/64bit) Windows 10 (32/64bit)
ENVIRONMENTAL CONDITIONS Operating temperature from -20 °C to +60 °C Relative humidity (RH) from 35% to 85% (without condensation) Storage temperature from -20 °C to +70 °C Storage relative humidity (RH) from 10% to 85% (without condensation) NOTES: (1) : Respecting the regular schedule of cleaning for the device components. (2) : Damages caused by scratches, ESD and electromigration are excluded.
8.3 Device dimensions Length 269.6 mm Height 146 mm Width 105.3 mm Weight 3000 g All the dimensions shown in following igures are in millimetres. 105.3 50.1 55.2 54.4 269.6 22.6 Ticket in Ticket ejected 20.3 16.6 248.1...
8.4 Dimensions of power supply code 963GE020000053 (optional) Length 127 mm Height 35.5 mm Width 56 mm All the dimensions shown in following igures are in millimetres. DC OUTPUT WIRE AC INLET 30 ± 0.50 127 ± 0.50 1500 ± 50 n.c. +24V...
8.5 Dimensions of in/out board code 979LA010000001 (optional) Length 78 mm Width 48 mm All the dimensions shown in following igures are in millimetres.
8.6 Paper speciication Thermal fan-fold module The device manages ISO 7810 ID-1 format ticket (85.60 mm x 54 mm) with 300 dpi resolution (11.8 dot/mm). The following igure shows the speciications for ISO 7810 ID-1 tickets. 85.6 mm 2.0 mm 83.8 mm (990 pixel) PRINTABLE AREA Line perforation: 2.0 mm cut / 1.0 mm connection No imprinting on perforation area Pull-off strength: 45 N...
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Barcode reading area The following igure shows the speciications for the reading area of ticket by using the integrated barcode reader which works on an width area of 632 pixels. READING AREA...
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Ticket with RFID Tag PP54 EVO RS232 ETH 1-CIS RFID HF, PP54 EVO 1-FEEDER RS232 ETH 1-CIS RFID HF, PP54 EVO 1-FEEDER RS232 ETH 2-CIS RFID HF RFID (acronym for Radio Frequency IDentiication) is a technology to identify automatically items using radio waves; this system is based on wireless data capture from RFID tag using appropriate readers. The RFID tag, or transponder, is made up of : the microchip that stores the data (including also a unique serial number written);...
8.7 Character sets in CUSTOM/POS emulation In CUSTOM/POS emulation, it is possible to use TrueType fonts. To be used, a TrueType font must be monospace type (every character of the font must have the same dimension). The check is made by the device when the font is selected. TrueType fonts will be automatically scaled by the device in order to obtain the same available width for the embedded fonts (11, 15 and 20 cpi).
9 CONSUMABLES The following table shows the list of available consumables for printer: DESCRIPTION CODE 67600000000002 FANFOLD MODULE weight = 175 g/m dimensions = 85.6 x 54 mm...
10 ACCESSORIES The following table shows the list of available accessories for device. DESCRIPTION CODE 963GE020000053 POWER SUPPLY (for technical speciications, see paragraph 8.1) 979LA010000001 IN/OUT BOARD KIT with connection cable (length = 0.4 m) (see paragraph 10.1) 979LA010000002 USB BOARD KIT with connection cable (length = 0.32 m) and USB cable (length = 2 m)
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979LA010000003 DISPLAY KIT with connection cable (length = 0.4 m) 976CG010000001 LOW PAPER SENSOR BOARD with connection cable (length = 0.23 m)
10.1 In/out board kit code 979LA010000001 (optional) The in/out board is an interconnection module available as an accessory for the device. With this accessory, you can manage an entire parking system: the in/out board handles four output signals and ive input signals between the machine and other devices connected to it. To assemble the in/out board, refer to the instruction sheet provided with the kit. The kit includes (see igure): 1.
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J2 OUTPUT CONNECTOR VEXT_OUT OUTPUT1 OUTPUT2 OUTPUT3 OUTPUT4 J3 INPUT CONNECTOR VEXT_IN INPUT1 INPUT2 INPUT3 INPUT4 INPUT5 where : VEXT_IN min = 5 V VEXT_IN max = 30 V VEXT_OUT min = 5 V VEXT_OUT max = 35 V I_OUT max = 3 A input/output signal type = NPN (see following igure) user side internal circuit...
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The following sequence shows how may work a simpliied parking system managed with PP54 and the in/out board. The system also include the display kit available for device. DISPLAY DISPLAY TAKE YOUR TICKET PP54 PP54 IN/OUT IN/OUT BOARD BOARD BUTTON BUTTON ENTRY ENTRY The in/out board sends two output signals: one towards the device that prints the ticket and presents it to the user and one towards the LED that lights up.
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DISPLAY DISPLAY PP54 PP54 IN/OUT IN/OUT BOARD BOARD BUTTON BUTTON ENTRY EXIT The user withdraws the ticket and After the stand, the outcoming user the in/out board sends insert into the device the ticket an output signal towards the bar validated in the automatic cash that raises to allow entry.
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DISPLAY DISPLAY VALID TICKET GOODBYE PP54 PP54 IN/OUT IN/OUT BOARD BOARD BUTTON BUTTON EXIT EXIT After checking the validity of the data printed, the device collects the ticket and the in/out board sends an output signal The barcode reader reads the ticket inserted and towards the bar that raises to allow exit.
11 TECHNICAL SERVICE In case of failure, contact the technical service accessing the website www.custom4u.it and using the support tools on the homepage. It is advisable to keep the identiication data of the product at hand. The product code, the serial number and the hardware release number can be found on the product label (see paragraph 3.4).
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CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...
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