Roborock S4 - Robot Vacuum Cleaner Manual

Roborock S4 - Robot Vacuum Cleaner Manual

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Roborock S4 - Robot Vacuum Cleaner Manual

Battery and Charging

  • Please keep the dock charger away from heat (such as heating plates).
  • The battery must be removed from the appliance before it is scrapped.
  • The appliance must be disconnected from the supply mains when removing the battery.
  • The battery is to be disposed of safely. Please do not discard waste batteries. Leave them to a professional recycling organization.
  • Do not wipe or clean the chargers shrapnel with a piece of wet cloth or wet hands.
  • Please make sure the cleaner is powered off in shipment and original packaging is advised.
  • If left unused for a long period, please store the cleaner in a cool and dry place after having it fully charged and switched off, charge it at least every three months to avoid the battery being over discharged.
  • Please do not use the product when the temperature is higher than 40°C or lower than 4°C, or there is any liquid or sticky substance on the floor.
Battery pack charging temperature 4°C ~ 40°C @Max Charging Current: 0.5C
Battery pack using temperature 4°C ~ 40°C @Max Discharge Current: 0.5C
Battery pack storage temperature Storage(1month)

-20°C ~ 60°C

@Less than 70% RH

If the battery pack store at 25°C over the 3 months period, it should be recharged.
Long Storage(3months)

-20°C ~ 45°C

@Less than 70% RH

Long Storage(1year)

-20°C ~ 20°C

@Less than 70% RH

Welcome

Thank you for choosing a Roborock S4 robot vacuum.

This robot vacuum features a precision laser mapping system able to quickly and accurately create maps of your home. Adaptive routing algorithms then allow it to plan the most effective cleaning route for each room based on the shape of the room and the obstacles within. Suction is generated by a powerful fan and advanced airflow management. A floating main brush keeps close to the ground, flicking dust and hair into the suction flow for a more thorough clean.

Through the Roborock app, you can see a map of your home, the location of the robot, and its cleaning path in real-time, set cleaning schedules and specific cleaning areas, and more, for full remote control. When at home, you can also control your robot with your voice through a voice assistant.

Roborock S4 was designed to make your life simpler through technology.

Now you can step away from vacuuming and focus on spending time with the people you love. We hope you enjoy your robot.

Product Introduction

Robot
Product Introduction - Robot

  1. On/Off
    • Press to start cleaning
    • Press and hold to power on or off
    • Power indicator
      • White: Battery level ≥ 20%
      • Red: Battery level < 20%
      • Flashing: Charging or starting up
      • Flashing red: Error
  2. Dock/spot clean
  • Press to return to the dock
  • Press and hold to spot clean

Note: Press any bu on to pause cleanup, return to the dock, or spot clean.

Parts list

Dustbin and Robot

Product Introduction - Dustbin and Robot

  1. WiFi indicator light
    • Off: WiFi disabled
    • Slow flashing: Waiting for connection
    • Fast flashing: Connecting
    • Steady: WiFi connected
  2. System reset button

Charging dock

Product Introduction - Charging dock

Main Unit
Product Introduction - Main Unit

Installation

Using the robot

  1. Connect the power cable to the charging dock and tidy cablesusing the cable channel as necessary.

    Note: If the power cable is vertical to the ground, it may get dragged by the robot, causing the charging dock to be disconnected.
  2. Place the charging dock against the wall on a flat surface and plug it into mains power.

    Note: The charging dock should have more than 0.5m (1.6ft) of clearance on each side, and more than 1m (3.3ft) in the front.
  3. Turn on and charge
    Press and hold thebutton to turn on the robot. When the power indicator lights up, place the robot onto the charging dock to begin charging. The robot uses a high-performance lithium-ion rechargeable battery. To maintain peak battery performance, always keep the robot charged.

    Note: The robot will not turn on when the battery is low. Place the robot directly onto the charging dock to begin charging.


    The color of the power indicator indicates the battery level.
    • White: Battery level ≥ 20%
    • Red: Battery level < 20%
    • Flashing: Charging or starting up
    • Flashing red: Error
  4. Connect to the mobile app. (recommended)
  5. Start cleanup
    When the battery is fully charged, the power indicator will remain lit.
    Press thebutton or use the app to start a cleanup.

Connect to the Mi Home App

This robot is controlled through the Mi Home app. Through the MIUI system, it can be connected to other smart home products.

  1. Download app
    Search for "Mi Home" in the App Store or Google Play, or scan the QR code below, then download and install the app.
    www.apple.com
    play.google.com
  2. Reset WiFi
    1. Open the top cover of the robot to reveal the WiFi indicator light.
    2. Press and hold theandbutton until you hear the "Reset WiFi" voice alert. When the WiFi indicator light is flashing slowly, the robot has entered network configuration mode.
      Note: If you cannot connect your phone to the robot, reset the WiFi, and add your robot as a new device.
  3. Add device
    Open the Mi Home app and click "+" in the top right corner, then follow the instructions in-app. Once your robot has been added, it will be found in a list on the Mi Home homepage.
    Note:
    • Due ongoing Mi Home development, the actual process may differ slightly from the above description. Always follow instructions given in-app.
    • Only 2.4GHz WiFi is supported.

Instructions of use

On/off

Press and hold thebutton to turn on the robot. The power indicator will turn on, and the robot will enter Standby mode. If the robot is asleep, press and hold thebutton to turn it off and end the current cleanup.

Note: The robot cannot be turned off when it is charging.

Start cleanup

Press thebutton to start a cleanup. Once started, the robot will plan its cleaning route based on its scan of the area. It cleans along the wall of a zone first and then moves in a Z-shaped cleaning route to cover the whole area efficiently and thoroughly.
Start cleanup

Note:

  • Cleaning cannot start if the battery level is too low. Allow the robot to charge before restarting cleanup.
  • Tidy away any cables on the ground (including the power cable of the charging dock) before cleaning to avoid losing power or damaging either the robot or any connected devices.
  • If a cleanup finishes within 10 minutes, cleaning repeats by default.
  • If the battery runs low before cleanup is complete, the robot will carry out a top-up charge before resuming cleanup from where it left off.

Pause

When the robot is cleaning, press any button to pause it. Then press thebutton to continue cleaning or thebutton to stop the cleanup and send it back to the dock.

Note: Placing a paused robot on the charging dock manually will end the current cleanup.

Sleep

If the robot is paused for over 10-minutes, it will go to sleep, and its power indicator will flash slowly. Press any button to wake it back up.

Note:

  • The robot will not go to sleep when it is on the charging dock.
  • The robot will shut down if left asleep for over 12-hours.

Charging

Auto: After cleanup, the robot will automatically return to the charging dock to recharge.
Manual: In Pause mode, press thebutton to send the robot back to the charging dock.
The power indicator will flash slowly as the robot charges.

Note: If the cleanup was started away from the charging dock and the robot could not return to the dock after cleanup, it will instead return to its starting point. Place the robot directly on the dock to start recharging.

Error

If an error occurs while the robot is cleaning, the power indicator will flash red quickly, and you will hear a voice alert.

Note:

  • The robot will go to sleep automatically if left in an Error state for over 10-minutes.
  • Placing the robot on the charging dock in an error state will stop the current cleanup.

Reset WiFi

If your phone cannot connect to the robot because you have changed your router configuration, forgotten your password, or any other reason, open the top cover to see the WiFi indicator light then press and hold thebutton andbutton until you hear the "Resetting WiFi" voice alert. When the WiFi indicator light flashes slowly, reset is complete.

Note: If the robot is left connecting to the network for over an hour, its WiFi will be disabled. Reset WiFi before attempting reconnection.

Spot cleaning

In Standby or Pause modes, press and hold thebutton to spot clean. A 1.5m x 1.5m square area centered on the robot will be cleaned. After cleanup, the robot will return to the center of the square.

Note: Pressing any button will cancel the current spot cleanup

Spot cleaning

Scheduled cleanup

Use the Mi Home app to set start times and suction levels for scheduled cleanups. The robot will return to the charging dock after each cleanup.

Pin n go

Use the Mi Home app to set a destination for the robot. It will then go to that point.

Zone cleanup

Use the Mi Home app to draw a specific zone for the robot to clean.

Note: While cleaning the designated zone, the robot may move outside zone borders. Make sure that there are no cables or obstacles placed close to the cleanup zone.

Cleaning mode

Use the Mi Home app to chose from Quiet, Balanced, Strong, or MAX modes. The Balanced mode is the default.

Do not disturb (DND) mode

In DND mode, no cleanups will start, no voice alerts will play, and the power indicator will dim. DND mode is set from 22:00 to 08:00 by default and can be disabled or modified in the Mi Home app.

Virtual no-go zone and barrier

The Mi Home app can be used to draw virtual no-go zones and barriers to keep the robot from entering the areas you define.

Note:

  • "Map Saving Mode" must be turned on in the Mi Home app to use virtual no-go zones.
  • Virtual no-go zones and barriers should only be used to customize the cleaning area. It should not be used to isolate hazards.
  • Moving the robot manually or making significant changes to the home environment may cause the loss of virtual no-go zones and barriers

Virtual no-go zone and barrier

More app functions

Live map Cleanup records Robot location
Change cleaning mode Remote control mode Control other Mi Home devices
View cleaning history View robot status Change voice pack
Firmware updates

Note: Functions and details of the Mi Home app may vary slightly due to the continuous app development and upgrades.

Charging dock

The charging dock should be plugged in and placed against a wall on level ground, with more than 0.5m (1.6ft) of clearance on each side, and more than 1m (3.3ft) in front. For the best experience, when using the mobile app, place the charging dock in an area with strong WiFi coverage.

Note: Do not place the charging dock in direct sunlight or block the locator beacon; otherwise, the robot may not be able to return to the charging dock.

Charging dock

Routine maintenance

Main brush

*Weekly cleaning recommended

  1. Turn the robot over then unlatch and remove the main brush cover.
  2. Take out the main brush, remove and clean its bearings.
  3. Remove the main brush cap rotating in the unlock direction.
  4. Use the supplied main brush cleaning tool to remove any entangled hair.
  5. Re-install the cap and bearing following the lock direction.
  6. Re-insert the main brush and replace the brush cover.

Note: Main brush replacement every 6-12 months is recommended.

 Main brush

Using the main brush cleaning tool

Using the main brush cleaning tool

Dustbin and filter

*Weekly cleaning is recommended

  1. Open the top cover of the robot, squeeze the dustbin latch, and remove the dustbin.
  2. Open the dustbin lid as indicated by the arrow and pour out the contents.

Clean the filter

*Bi-weekly cleaning is recommended

  1. Open the dustbin lid as before.
  2. Fill the dustbin with clean water and close the cover. Gently shake the dustbin, then pour out the dirty water.

    Note: Only use fresh water without cleaning liquid.
  3. Remove the filter and clean it with water.

    Note: To avoid damage, do not touch the surface of the filter with hands, brushes, or sharp objects.
  4. Rinse repeatedly and tap the filter frame to remove as much dirt as possible.
  5. Leave the filter to dry before reinstalling it.
    Note:
    • Allow the filter to dry thoroughly before use. 24-hours of drying is recommended.
    • Alternating between two filters is recommended.

Battery

The robot is equipped with a high-performance lithium-ion rechargeable battery pack. To maintain battery performance, keep the robot charged.

Note: If the robot is to be left unused for an extended period, turn it off before storage and charge it at least once every three months to avoid battery damage resulting from over-discharging.

Charging dock

*Monthly cleaning recommended

Use a soft dry cloth to clean the charging contacts of the charging dock.

Side brush

*Monthly cleaning recommended

  1. Turn the robot over and remove the screw holding the side brush.
  2. Remove and clean the side brush.
  3. Reinstall the side brush.

    Note: Side brush replacement every 3-6 months is recommended.

Restore factory settings

If the robot is not functioning after a system reset, turn it on, then press thebutton. Then press and hold the Reset button until you hear the "Start restoring initial version" voice alert. The robot will then be restored to factory settings.

Omnidirectional wheel

*Monthly cleaning recommended

  1. Turn the robot over and remove the omnidirectional wheel.
  2. Remove any hair and dirt on the wheel and axle.
  3. Press the wheel back into its mounting point.

System reset

If the robot does not respond when you press a button or the robot cannot be shut down, press the Reset button. The robot will then restart.

warningAfter a system reset, cleaning schedules, WiFi and other settings will be restored to factory settings.

Firmware update

Firmware updates are carried out using your phone. Connect the robot to the charging dock and ensure that the battery level is higher than 20% before updating. The power indicator will flash white quickly during the firmware update.

Holiday Energy Saving Function

When the cleaner is on the charging dock, hold and press "Recharge" for 10 seconds until you hear a "Ding-dong" sound, and Holiday mode will be activated.

In this mode, the LED indicator will dim, functions that has nothing to do with charging such as cleaning, recharging and remote control via WIFI will be disabled, and the cleaner will enter low power consumption mode to maintain optimal battery performance.

After Holiday mode is activated, you can disable it by holding and pressing "Recharge" for 10 seconds until the LED indicator brightens.

Machine sensors

Use a soft dry cloth to wipe and clean all sensors, including:

  1. Four cliff sensors at the bottom of the robot.
  2. The wall sensor on the right of the robot.
  3. The charging contact on the rear of the robot.

Machine sensors

Basic parameters

Robot

Name Parameters
Dimensions 354.7×350×96 mm
Battery 14.4 V/5200 mAh lithium battery
Weight Approx. 3.8 kg
Wireless connection WiFi Smart Connect
Rated voltage 14.4VDC
Rated power 58W

Note: The serial number is on a sticker on the underside of the robot.

Charging dock

Name Parameters
Dimensions 265×109×129mm
Rated power 42W
Rated input 100-240VAC
Rated output 20VDC 1.8A
Rated frequency 50-60Hz

Troubleshooting

If an error occurs during cleanup, the power indicator will flash red quickly, and a voice alert will play. Refer to the table below for resolution options.

Errors Troubleshooting
Error 1: Rotate the laser head to check that it turns freely. The LDS unit is jammed. Remove any items blocking it then move the robot to a new location and restart.
Error 2: Clean and lightly tap the bumper. The bumper is stuck. Tap the bumper repeatedly to dislodge any jammed items. If nothing falls out, move the robot to a new location and restart.
Error 3: Move the robot to a new location and restart. A wheel is suspended. Move the robot to a new location and restart.
Error 4: Wipe the cliff sensors, move the robot away from raised edges, and restart. The robot is suspended. Move it to a new location and restart. If the problem persists, clean the cliff sensors.
Error 5: Remove the main brush and clean the brush and bearing. The main brush may be tangled up. Remove and clean both it and its bearings.
Error 6: Remove and clean the side brush. The side brush may be tangled up. Remove and clean it.
Error 7: Look for anything stuck in the driving wheels then move the robot to a new location and restart. The driving wheels may be jammed. Remove and clean them.
Error 8: Clear away any obstacles around the robot. The robot may be stuck. Clear any obstacles from around it.
Error 9: Install the dustbin and filter. Reinstall the dustbin and filter and check that they are installed properly. If the problem persists, try replacing the filter.
Error 10: Filter is either wet or blocked. The filter is not completely dry. Dry the filter for at least 24 hours. The filter may also require cleaning. If the problem persists, replace the filter.
Error 11: High-intensity magnetic field detected. Move the robot away from barrier tape and restart. The robot is too close to barrier tape and cannot start. Move it to a new location and restart.
Error 12: The battery is too low. Recharge before use. Low battery. Recharge before use.
Error 13: Charging error. Clean the charging contact area. Use a dry cloth to wipe the charging contacts on the robot and on the charging dock.
Error 14: Battery error. The battery temperature is either too high or too low. Wait until it returns to normal.
Error 15: Wipe the wall sensor. The wall sensor is dirty. Wipe it clean.
Error 16: Robot is tilted. Place it on flat ground and restart. The robot is placed at an angle. Move it to flat ground and restart.
Error 17: Side brush module error. Reset the system. The side brush module is experiencing a fault. Reset the system.
Error 18: Vacuum fan error. Reset the system. The vacuum fan is experiencing a fault. Reset the system.
Error 19: The charging dock has no power. Check that the power cable is properly inserted. The charging dock power cable may have come loose. Re-insert the power cable then retry recharging.
Error 24: Virtual no-go zone or barrier detected. Move the robot to a new location and restart. Move the robot out of the virtual no-go zone or barrier and restart.
Internal error. Reset the system. Malfunction due to an internal error. Reset the system.

Note: A system reset may not resolve all problems.

If the problem persists after using the recommendations in the table above, please email our after-sales service team:
US/Non-Europe Support: support@roborock.com
Europe Support: support@roborock-eu.com

FAQs

Problem Solution
Unable to power on Battery level may be too low. Charge the robot and retry. Battery temperature may be too low or too high. Try again when the battery is between 0°C (32°F) to 40°C (104°F).
Unable to charge If the charging dock is not receiving power, check that both ends of the power cable are properly connected. If contact is poor, clean the contact areas of the charging dock and the robot. Power is restored when the power indicator light turns on.
Slow charging If the robot is being used in a very hot or very cold environment, it will reduce its charging speed to extend its battery life. The charging contact points also may be dirty. If that is the case, clean them using a dry cloth.
Unable to recharge There are too many obstacles near the charging dock. Please place it in an open area. The robot is too far from the charging dock. Place it closer.
Abnormal behavior Restart the robot.
Noise during cleaning The main brush, side brush or main wheel may be jammed. Turn off the robot and clean them.
Poor cleaning ability or dust falling out If the dustbin is full, empty it. If the filter is blocked, wash it. If the main brush is tangled up, clean it.
Problem Solution
Unable to connect to WiFi If WiFi is disabled, reset it and try again; if the WiFi signal is weak, make sure the robot is within the coverage of a WiFi signal. If the WiFi connection is abnormal, reset the WiFi, download the latest mobile app, then try reconnecting to the WiFi. The app may not support your model of robot. You can view supported robots in-app.
Scheduled cleanups are not starting The battery level is too low. Scheduled cleanup can only begin when the battery level is above 20%.
Is power always being drawn when the robot is on the charging dock? The robot will draw power while it is docked to maintain battery performance, but power consumption is incredibly low.
Does the robot need to be charged for at least 16 hours the first three times it is used? No. The robot can be used any time after it has been fully charged once.
Cleaning does not resume after recharging Make sure that the robot is not in DND mode because DND mode will prevent cleanup. When cleaning a space requiring a top-up charge, if the robot was placed manually on the charging dock before it topped up automatically, it will not be able to continue cleanup.
The robot cannot return to the charging dock after spot cleaning or when it has been moved manually. After a spot cleanup or a significant position change, the robot will re-generate the map. If the charging dock is too far away, it may not be able to return for recharging and must be placed on the charger manually.

Robot Vacuum Cleaner
Manufacturer: Beijing Roborock Technology Co. Ltd.
Product Model: roborock S4
Address of Manufacturer: Floor 6, Suite 6016, 6017, 6018, Building C, Kangjian Baosheng Plaza,
No.8 Heiquan Road, Haidian District, Bejing, P.R.CHINA For more product information, visit our website: www.roborock.com For after-sales support, email our after-sales service team:
US/Non-Europe Support: support@roborock.com
Europe Support: support@roborock-eu.com

Documents / Resources

References

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Roborock S4 - Robot Vacuum Cleaner Manual

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