Advertisement
Thank you for choosing a Roborock S6 Robotic Vacuum Cleaner.
This product is a sweeping and mopping robot equipped with a high-precision laser guided navigation system that allows it to quickly and accurately create and store a map of every room of your home. Using this map, an advanced dynamic route planning system plans out the most efficient path for cleaning each of your rooms as quickly as possible. You can check this map, as well as the location of the product, and the progress of any clean, using the Xiaomi Home App, which also lets you schedule cleans and take control remotely. If for any reason you can't use your phone, you can also control it using a variety of voice commands.
Through powerful sweeping and mopping systems inspired by nature, your floors are treated to a thorough clean and deep dirt removal every time you clean. A er a clean, it automatically drives back to the charging dock to recharge, without out any help from you. Best of all, new noise reduction designs give you all the power with less of the noise so you can any time in the day or night without disruption. Roborock is dedicated to pu ing the most advanced technologies to work making your life easier. With your new Roborock S6 product doing the hard work, you can focus on doing the things you truly enjoy.
Table of Faults | |
Item | Fault |
Main Unit | Functions do not work |
Does not power on | |
Main brush, side brush, fan or main wheel issue | |
Charging dock | Main unit does not charge |
Power cable | Charging dock has no power |
Spot cleaning
Clean/On and Off
Power light
Recharge
Note: Press any button to pause cleaning, recharging or spot cleaning.
Reset WIFI
Press and hold and
for 3 seconds.
Adjustable water tank
Mop cloth
Mounting plate – disposable mop cloth
Disposable mop cloth
Air filter
Charging dock
Damp-proof mat
Water filter
Power cable
WIFI indicator
This product works with Xiaomi Home app. Control your device, and interact it and other smart home devices with Xiaomi Home app.
WIFI indicator
Press and hold the button to power on the main unit. The power light will turn on and the main unit will enter standby mode. When the main unit is idle, press and hold the
button to power off and end the current cleaning cycle.
Note: The main unit cannot be shut down during charging.
Press the button to start cleaning. When cleaning, the product will plan an appropriate cleaning path based on the generated map of the scanned area. It will clean along the edges of a zone first and then plan a Z-shaped cleaning route to cover the whole zone efficiently and quickly without missing a spot.
Notes:
When the product is running, press any button to pause it. Press the button to restart cleaning or the
button to end the cleaning cycle and send the product back to the charging dock.
Note: Docking the main unit to the charging dock when paused will stop the current cleaning cycle.
If inactive for more than 10 minutes, the product will enter sleep mode and its indicator light will flash slowly. Press any button to wake the product.
Notes:
Auto mode: After cleaning, the main unit will automatically return to the charging dock for charging.
Manual mode: In pause mode, press the button to start recharging. The power light flashes slowly when the robot is being charged.
Note: If failing to find the dock charger, the main unit will automatically return to its starting point. Manually place the main unit onto the charging dock for charging.
If an error occurs, the power light will flash red quickly and a voice prompt will sound. Refer to "Troubleshooting" for solutions.
Notes:
If your smartphone cannot connect to the product for any reason, open the dustbin cover to view the WIFI indicator then press and hold the button and the
button until you hear the "Reset WIFI" voice prompt. Reset is complete when the WIFI indicator flashes slowly.
Note: WIFI will be automatically disabled if it takes over an hour to connect. If you need to reconnect, reset the WIFI before proceeding.
In standby or pause mode, press the Spot Cleaning button to start spot cleaning. This mode cleans a 16.4 (1.5m) square area centered on the product. After cleaning, it will return to its starting point.
Note: Starting spot cleaning in pause mode will stop the current cleaning cycle.
* The following features can be activated in the App
Send the product to clean specific rooms of your home.
Note: Map saving must be switched on to use Room cleaning.
Schedule when you want the product to start cleaning. After cleaning, it will return to its charging dock.
Note: Scheduled cleaning requires the product to be connected to be internet and will not be carried out if the network connection is unstable or disconnected.
Draw a cleaning zone and send the product to clean that specific area.
Mark specific points on a map for cleaning and the product will navigate to them automatically.
Select Quiet, Balanced, Turbo or MAX mode. It is Balanced mode by default.
Any active cleaning cycle will stop, voice messages will not play, and the ring light drops to low brightness. This mode is enabled by default from 22:00 - 08:00 and can be disabled or adjusted.
Set virtual no-go zones and barrier lines to prevent the product entering defied areas.
Notes:
Real-time map update | Carpet pressurization mode | Product location |
Suction control | Cleaning duration | Xiaomi Home smart devices |
View cleaning logs | Remote control | Do Not Disturb mode |
Voice selection | View status | Firmware updates |
Note: Functions and app details may change due to the continuous development and upgrading of the app. Refer to the app for details.
If refilling the water tank or cleaning the mop cloth during a clean, press any button to pause the cleaning cycle and remove the mop module. Refill the water tank or clean the mopping cloth and reinstall the mopping module then press the button to continue the cleaning cycle.
Place the charging dock on a level floor and keep at least 1.7 (0.5m) on either side and at least 5 (1.5m) in front of it and plug it in. For a better experience with the Xiaomi Home app, place the charging dock in rage of WIFI.
Note: Do not expose the charging dock to direct sunlight, Do not block the location signal area of the charging dock as this may prevent the product from returning to charge automatically.
* Clean weekly
Using the main brush cleaning tool
* Clean weekly
* Clean bi-weekly
The product is equipped with a high-performance lithium-ion rechargeable battery. To maintain optimum battery performance, keep the main unit charged.
Note: If the main unit is to be left unused for a prolonged period of time, power it off before storage and charge it at least once every 3 months to avoid damaging the battery through over-discharging.
* Clean monthly
Use a so dry cloth to clean the charging contacts on the charging dock.
* Clean monthly
* Clean after use
Remove and discard used mop cloth, and replace it with a new one when required.
Note: Visit www.roborock.com to purchase additional disposable mop cloths.
* Replace every 1-3 months
* Clean monthly
If buttons are unresponsive or the main unit cannot be shut down, reset the system by pressing the Reset button. The main unit will restart after reset.
Resetting the system will reset the scheduled cleaning modes, WIFI, and other related settings.
If a problem persists after a system reset, power on the main unit then press and hold the button. At the same time, press the Reset button. Keep holding the
button until you hear the "Start restoring initial version" voice prompt. The product will then restore all factory defaults.
Use the Xiaomi Home app to update the firmware. Connect the main unit to the charging dock and ensure that the battery charge is at more than 20% before updating.
Use a soft dry cloth to wipe and clean all sensors, including:
Name | Specs |
Model | roborock S6 |
Dimensions | 353×350×96.5 mm |
Battery | 14.4 V / 5200 mAh lithium battery |
Weight | About 3.6 kg |
Wireless connection | WIFI direct connect |
Voltage rating | 14.4 VDC |
Power rating | 58 W |
Name | Specs |
Model | CDZ08RR or CDZ09RR |
Dimensions | 160×232×116 mm |
Power rating | 42 W |
Input rating | 100-240 VAC |
Output rating | 20 VDC 1.8 A |
Frequency rating | 50-60 Hz |
When a runtime error occurs, the power light flashes red quickly and a voice prompt is given. Please use the table below to solve the problem.
Fault display | Solution |
Error 1: Turn the laser unit and check that it is not jammed or blocked. | The laser is stuck or has been blocked. Remove any blockages and retry. If the problem persists, move the main unit to a new location and restart it. |
Error 2: Clean and lightly tap the bumper. | The bumper is stuck. Lightly tap the bumper to remove any blockages. If no blockages are found, move the main unit to a new location and restart it. |
Error 3: Move the main unit to a new location and restart. | A wheel is not in contact with the ground. Move the main unit to a new location and restart it. |
Error 4: Clean cliff sensors, move the main unit away from any drops, then restart. | The main unit is on standby. Move it to a new location and restart it. This problem may be caused by a dirty cliff sensor. Wipe sensor and retry. |
Error 5: Remove and clean the main brush and brush bearing. | The main brush may have become tangled. Remove and clean it and its bearing. |
Error 6: Remove and clean the side brush. | The side brush may have become entangled. Remove it for cleaning. |
Error 7: Check that wheels are not blocked, then move the main unit to a new location and restart. | The main wheel may have become entangled. Remove it and restart the main unit. |
Error 8: Remove any obstacles around the main unit. | The main unit may be stuck or caught on an obstacle. Clear any obstacles around it. |
Error 9: Reinstall dustbin and filter. | Reinstall the dustbin and filter and check that they are installed correctly. If the problem persists, try replacing the filter. |
Error 10: Check the filter. If wet, use a dry one. If dry, clean it and try again. | The filter is not completely dry. Dry it for at least 24 hours before use. The filter may be blocked. Clean it and restart. If the problem persists, replace the filter. |
Error 11: Strong magnetic field detected. Move the device away from barrier tape and restart. | The main unit is too close to a barrier tape at startup. Move it and restart. |
Error 12: Battery level too low. Recharge before use. | Low battery. Charge before use. |
Error 13: Charging error. Cleaning charging contacts and try again. | Use a dry cloth to wipe main unit and charging dock charging contacts. |
Error 14: Battery error. | The battery temperature is too high or too low. Wait until the battery temperature returns to normal before use. |
Error 15: Clean wall sensor. | The wall sensor is blocked by dust. Wipe clean the sensor. |
Error 16: Place and start the main unit on a level floor. | The main unit is starting on an incline. Place it on level ground and restart. |
Error 17: Side brush module error. Reset the main unit. | A malfunction has occurred with the side brush module. Reset the system and try again. |
Error 18: Fan error. Reset the main unit. | A malfunction has occurred with the vacuum cleaner fan. Reset the system and try again. |
Error 21: Height sensor has been pressed. Move the main unit and restart. | The height sensor has been pressed or is stuck. Move the main unit to a new location and restart. |
Error 22: Clean the recharge sensor on the main unit | The recharge sensor is blocked by dust. Wipe clean the sensor. |
Error 23: Clean the transmission area on the charging dock. | The charging dock is obstructed. Clear the obstruction. |
Internal error. Please try resetting the system. | Malfunction due to an internal error. Reset the system. |
Note: Resetting the system may solve some problems.
If the problem persists after using the recommendations in the table above, please email our after-sales service team:
US/Non-Europe Support: support@roborock.com Europe Support: support@roborock-eu.com
Problem Type | Solution |
Unable to power on | The battery level is low. Please put the main unit back onto the charging dock to charge it before use. Battery temperature is too low or too high. Please use the main unit in the range of 39°F (4°C) ~ 104°F (40°C). |
Unable to charge | The charging dock is not plugged in. Please confirm the two ends of the power cable are properly plugged. Contact is poor. Please clean the contact tab on the charging dock and the charging contact on the main unit. Please confirm whether the charging indicator is on. |
Slow charging speed | When used at high or low temperatures, the main unit will automatically reduce the charging speed so as to extend battery life. The charging contact areas may be dirty. Please use a dry cloth to clean such areas. |
Unable to recharge | There are too many obstacles near the charging dock. Please place it in an open area. The main unit is too far from the charging dock. Please put it near the charging dock. |
Abnormal behavior | Please power off and on the main unit. |
Noise during cleaning | The main brush, side brush, Omni-directional wheel or main wheel may be entangled with foreign matters. Please clean them off after powering off. |
Cleaning capacity decreased or dust dropped out | The dustbin is full. Please empty it. The filter is blocked. Please clean it. The main brush is entangled with foreign matters. Please clean them off. |
Unable to connect to WIFI | WIFI is disabled. Please reset the WIFI and try again. WIFI signal is poor. Please make sure that the main unit is in an area with good WIFI signal reception. Abnormal WIFI connection: Please reset WIFI and download the latest mobile app to retry connecting. |
Scheduled cleaning is not working | The battery level is low. Scheduled cleaning can start only if the battery level is above 20%. |
Is the battery being drained if the main unit sits on the charging dock? | The battery usage is extremely low when the main unit sits on the charging dock, which helps maintain optimal battery performance. |
Do I need to charge the battery for at least 16 hours for the first three uses? | The lithium battery has no memory effect, so it's okay to just fully charge it. |
No or little water during mopping | Please check whether there is water in the water tank, adjust to water volume switch to high, rinse the mopping cloth, replace the filter, or follow the instructions in the user manual to correctly install the mopping cloth. |
Too much water during mopping | Please make sure that the water tank cover and the filter are properly installed in place, and adjust the water volume switch to low. |
Cleaning does not resume after recharging | Please make sure that the main unit is not in Do Not Disturb mode, as cleaning cannot resume in this mode. Cleaning resumption is not available in the case of manual recharge or putting the main unit onto the charging dock. |
Unable to return to the dock charger after spot cleaning or position change | The main unit will re-generate a map after spot cleaning or a significant position change. If the charging dock is far away, the main unit may not be able to automatically return for recharge. Please put it onto the charging dock manually. |
Hereby we:
Name of manufacturer | Beijing Roborock Technology Co.,Ltd. |
Address | Floor6, Suite6016, 6017, 6018, BuildingC, Kangjian Baosheng Plaza, No.8 Heiquan Road, Haidian District, Beijing, P.R.CHINA |
declare that this DoC is issued under our sole responsibility and that the products:
Product description | Robotic Vacuum Cleaner and Accessories |
Type(model) designation(s) | roborock S6 |
are in conformity and verified through testing with the provision of the following EU directives:
RED Directive 2014/53/EU Article 3.1 a): Safety&Health
|
|
RED Directive 2014/53/EU Article 3.1 b): EMC
|
|
RED Directive 2014/53/EU Article 3.2: Radio Spectrum EN 300 328 V2.1.1 | Wideband transmission systems; Data transmission equipment operating in the 2,4 GHz ISM band and using wide band modulation techniques; Harmonized Standard covering the essential requirements of article 3.2 of Directive 2014/53/EU |
RoHS Directive 2011/65/EU EN50581:2012 | Technical documentation for the assessment of electrical and electronic products with respect to the restriction of hazardous substances |
Product description | Charging Dock and Accessories |
Type(model) designation(s) | Charging Dock, models: CDZ08RR or CDZ09RR. |
are in conformity and verified through testing with the provision of the following EU directives:
Low Voltage Directive 2014/35/EU
|
|
EMC Directive 2014/30/EU
|
|
RoHS Directive 2011/65/EU EN50581:2012 | Technical documentation for the assessment of electrical and electronic products with respect to the restriction of hazardous substances |
Person responsible for making this declaration:
Printed name: Rui. Shen
Position/Title: Quality Director
Signature:
Date of issue: Jun 14, 2018
Place of issue: Floor 6, Suite 6016, 6017, 6018, Building C, Kangjian Baosheng Plaza, No. 8 Heiquan Road, Haidian District, Beijing, P.R. CHINA
Correct Disposal of this product.
This marking indicates that this product should not be disposed with other household wastes throughout the EU.
To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources.
To return your used device, please use the return and collection systems or contact the retailer where the product was purchased.
They can take this product for environmental safe recycling.
Warranty Information
The seller provides warranty in accordance with the legislation of the customer's own country of residence, with a minimum of 1 year, starting from the date on which the appliance is sold to the end user. The warranty only covers defects in material or workmanship. The repairs under warranty may only be carried out by an authorized service centre. When making a claim under the warranty, the original bill of purchase (with purchase date) must be submitted.
The warranty will not apply in cases of:
Laser Safety
The laser distance sensor of this product meets the standards for Class I Laser Products in IEC 60825-1:2014 and will not generate hazardous laser radiation.
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
Advertisement
Need help?
Do you have a question about the S6 and is the answer not in the manual?
Questions and answers