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TROUBLESHOOTING
Checking Error Messages
If the following message appears on the display, check the following and take the appropriate corrective action.
Message
Item of clothing has gathered on one side
of the tub.
y There are not enough items in the
machine.
y Have your items gathered in one area,
or is the load too small?
y Did you wash a stuffed animal, a mat, or
knitwear?
y Did you wash two different blankets
together?
Water is not supplied or the water
pressure is low
y Is the faucet turned off?
y Is the water supply stopped or the faucet
frozen?
y Is the water pressure low or is an inlet
filter clogged?
y Is the water line properly connected with
the cold water inlet?
y Is the water line pinched or bent?
Water line leaks in connection
y Are the water lines connected with the
faucets properly?
The tub does not rotate
y Is the door secured?
The washing machine drains slowly or not
at all
y Is the drain hose installed over 3 1/4
feet (1 m) beyond the end of the elbow
bracket?
y Is the drain hose pinched or clogged
inside?
y Is the drain hose frozen?
y Is the drain hose clogged with foreign
objects?
A power failure has occurred.
Control Error.
The water supply does not stop
y Do the water supply and the drain keep
repeating in turn?
The water level is not controlled
y Is the water level too low or high
compared with the size of the load?
Check water supply.
Possible Causes
Solutions
y Rearrange items to help balance the load.
y Stuffed animals or mats can become
unbalanced during spinning and the washing
machine may fail to drain. Rearrange the
knitwear to help balance the load and drain it
again.
y Put one blanket in at a time.
y Turn on the faucets.
y If a faucet is frozen, thaw it with warm water.
y If the inlet filter is clogged, clean it. (see page
32)
y Connect the water line properly with the cold
water inlet. (see page 14)
y Check that the water lines are not pinched or
bent. Take extra care that water lines are not
twisted or pinched by other objects.
y Connect the water lines properly with the
faucets. (see page 14)
y Close and secure the door. If the message
keeps appearing, unplug the power and
contact your nearest LG service center.
y Lower the drain hose within 3 feet below the
end of the elbow bracket.
y Place the drain hose on a smooth surface to
prevent bending.
y If the drain hoses are frozen, thaw them in
warm water.
y Open the drain pump plug cap and remove
the dirt.
y Press the Power button to turn off the washing
machine and press it again to turn it on.
y Unplug the power cord and contact your
nearest LG service center.
y Unplug the power cord and contact your
nearest LG service center
y The water level sensor is not working
correctly.
y Unplug the power cord and contact your
nearest LG service center.
y Turn the faucet on. If "
persists, unplug power plug and call for
service.
TROUBLESHOOTING
" error code
35
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