Troubleshooting - Duraflame 9QI010ARA Manual

TROUBLESHOOTING

Problem
Display shows " "
Display shows " "
Heater does not blow
warm air.
Temperature display not
matching room
temperature read by other
thermostats.
The heater is taking a long
time to reach desired room
temperature.
Temperature will not
change.
Heater does not turn on
but other functions work
fine.
Unit continues to run after
reaching set temperature/
or powering off.
Heat turns on randomly.
Buttons do not work.
Control panel does not
illuminate.
How many quartz heating
elements are in my unit?
Remote control is not
working and the remote
indicator does not
illuminate when buttons
are pressed.
Remote control is not
working and the remote
indicator is illuminating
when buttons are pressed.
A3302
Root Cause Corrective Action
The thermostat sensor is Unplug the heater, remove the back panel of the heater and check that the
broken or disconnected. thermostat is plugged into the main circuit board. If this does not solve the
problem contact customer service for a replacement thermostat sensor.
The thermostat sensor is
Contact customer service for a replacement thermostat sensor.
broken.
Normal operation, will continue to run for several minutes before shutting down.
Cool down cycle
Times will vary based on temperatures. During this time cool air will blow.
Perform a master reset; turn off and unplug unit. Hold down main power but-
ton on the unit itself. Continue to hold button down while plugging unit back
Not reaching set
in. Once unit is plugged back in continue to hold button for 5 seconds and then
temperature.
release. Turn unit back on and temperature should flash 72 degrees then display
the ambient room temperature.
Not reaching set Unit is designed to be used as a supplemental heat source in conjunction with a
temperature. primary heat source.
Press and hold timer button, 00 flashes then a single digit between -9 degrees to 9
degrees will appear. At this point release the timer button and use the arrow up/
Calibration
down button to adjust the temperature variance up to 9 degrees +/- . After 10
second without control input the heater will exit thermostat calibration.
Unit is designed to be used as a supplemental heat source in conjunction with a
Improper use of unit
primary heat source.
Your unit should always be positioned on an inside wall with proper insulation.
Location The heater provides supplemental heating for up to 800 sq/ft in conjunction with a
primary heat source.
The back and side of the heater should be greater than 6 inches away from objects
Location
for proper air intake.
Use of surge protector/
Plug unit directly into the wall outlet.
extension cord.
Defective control panel
Replace control panel circuit board.
circuit board.
Turn the POWER to "OFF" and unplug the unit from the wall outlet for 5
Manual reset needed minutes. After 5 minutes plug the unit back into wall outlet, and operate as
normal. If the problem persist contact customer service.
Normal operation, will continue to run for several minutes before shutting down.
Cool down cycle
Times will vary based on heating. UNIT WILL BLOW COOL AIR.
Ambient room Normal operation, unit will periodically run to test air temperature.
temperature scan. Will run 3 minute of cool air and 3 minutes of warm air.
Defective control panel
Replace control panel circuit board.
circuit board.
Defective control panel
Replace control panel circuit board.
circuit board.
9QI product Inquiry. 6 Infrared Quartz heating elements.
No batteries or battery
Change the remote batteries.
power.
Operate remote transmitter at a slow measured pace. Press the remote control
poor signal buttons with an even motion and gentle pressure. Repeatedly pressing buttons in
rapid succession may cause the transmitter to malfunction.
Operate the remote at a distance less than 20 feet from the front of the
Distance
appliance; point the remote at the control panel.
6
www.tsicustomerservice.com