Troubleshooting - Duraflame 10HM8000 Operation Instructions Manual

TROUBLE SHOOTING
Problem
Heater does not blow warm
air.
Temperature display not
matching room temperature.
Why is my unit taking a long
time to reach desired room
temperature?
Temperature will not change
Unit continues to run after
reaching set temperature/or
powering off.
Unit kicks on randomly.
Power cord gets warm.
Switches do not work.
Lights on control panel do
not illuminate.
How many quartz heating
elements are in unit?
Remote Control is not
working.
REV-0
Root Cause
Dirty filters
Not reaching set temperature.
Not reaching set temperature.
Calibration.
Dirty filter
Improper use of unit
Location
Location
Use of surge protector/ extension
cord.
Defective control panel circuit
board
Cool down cycle
Ambient room temperature scan.
Normal operation
Defective control panel circuit
board
Defective control panel circuit
board
10 QI
No batteries or poor signal
Corrective Action
Clean or replace filters.
Periodic cleaning/vacuuming of the filter is recommended.
Perform a master reset; turn off and unplug unit. Hold down main
power button on the unit itself. Continue to hold button down
while plugging unit back in. Once unit is plugged back in continue
to hold button for 5 seconds and then release. Turn unit back on
and temperature should flash 72 degrees then display the ambient
room temperature.
Unit is designed to be used an supplemental heating. To be used in
conjunction with primary heat source.
Clean filter
Unit is designed to be used an supplemental heating. To be used in
conjunction with primary heat source.
Unit should be located on an inside wall with proper insulation.
Unit heats UP TO 1000 square feet.
3-6 inches away from the wall for proper air circulation
Plug unit directly into the wall outlet.
Turn the POWER to "OFF" and unplug the unit from the wall
outlet for 5 minutes. After 5 minutes plug the unit back into wall
outlet, and operate as normal. If the problem presist contact
customer service.
Replace control panel circuit board.
Normal operation, will continue to run for several minutes before
shutting down. Times will vary based on heat time. UNIT WILL
BLOW COOL AIR
Normal operation, unit will randomly run to test air temperature.
Will run 3 minute of cool air and 3 minutes of warm air.
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat.
Be sure the plug fits tight in the outlet. Heaters draw more current
than small appliances, overheating of the outlet may occur even
if it has not occurred with the use of other appliances. During
use check frequently to determine if your plug outlet or faceplate
is HOT! If so, discontinue use of the heater and have a qualified
electrician check and/or replace the faulty outlet(s).
Replace control panel circuit board.
Replace control panel circuit board.
6 heating elements.
Change the remote batteries.
Operate remote transmitter at a slow measured pace.
Press the remote control buttons with an even motion
and gentle pressure. Repeatedly pressing buttons in rapid
succession may cause the transmitter to malfunction.
6
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