Troubleshooting - Duraflame 9HM9126 Manual

TROUBLESHOOTING

Problem
Display shows " "
Display shows " "
Display shows " "
Heater does not blow
warm air.
Temperature display not
matching room
temperature read by other
thermostats.
The heater is taking a long
time to reach desired room
temperature.
Temperature will not
change.
Heater does not turn on
but other functions work
fine.
Unit continues to run after
reaching set temperature/
or powering off.
Heat turns on randomly.
Buttons do not work.
Control panel does not
illuminate.
How many quartz heating
elements are in my unit?
Remote Control is not
working.
A150
Root Cause
The thermostat sensor is
broken or disconnected.
The thermostat sensor is
broken.
Power cord overheating
protection has activated.
Cool down cycle
Dirty filters
Not reaching set
temperature.
Not reaching set
temperature.
Calibration
Dirty filter
Improper use of unit
Location
Location
Use of surge protector/
extension cord.
Defective control panel
circuit board.
Manual reset needed
Cool down cycle
Ambient room
temperature scan.
Defective control panel
circuit board.
Defective control panel
circuit board.
9QI product Inquiry.
No batteries or battery
power.
poor signal
Distance
Corrective Action
Unplug the fireplace, remove the back panel of the fireplace and check that the
thermostat is plugged into the main circuit board. If this does not solve the
problem contact customer service for a replacement thermostat sensor.
Contact customer service for a replacement thermostat sensor.
Check your heater cord and plug connections. Faulty wall outlet connections
or loose plugs can cause the outlet or plug to overheat. Be sure the plug fits tight
in the outlet. Heaters draw more current than small appliances, overheating of
the outlet may occur even if it has not occurred with the use of other appliances.
During use check frequently to determine if your plug outlet or faceplate is
HOT! If so, discontinue use of the heater and have a qualified electrician check
and/or replace the faulty outlet(s).
Normal operation, will continue to run for several minutes before shutting
down. Times will vary based on temperatures. During this time cool air will
blow.
Clean the filter gently with a vacuum.
Perform a master reset; turn off and unplug unit. Hold down main power but-
ton on the unit itself. Continue to hold button down while plugging unit back
in. Once unit is plugged back in continue to hold button for 5 seconds and then
release. Turn unit back on and temperature should flash 72 degrees then display
the ambient room temperature.
Unit is designed to be used as a supplemental heat source in conjunction with a
primary heat source.
Press and hold timer button, 00 flashes then a single digit between -9 degrees to
9 degrees will appear. At this point release the timer button and use the arrow
up/down button to adjust the temperature variance up to 9 degrees +/- . After
10 second without control input the heater will exit thermostat calibration.
Clean the filter gently with a vacuum.
Unit is designed to be used as a supplemental heat source in conjunction with a
primary heat source.
Your unit should always be positioned on an inside wall with proper insulation.
The heater provides supplemental heating for up to 1000 sq/ft in conjunction
with a primary heat source.
The back and side of the heater should be greater than 6 inches away from ob-
jects for proper air intake.
Plug unit directly into the wall outlet.
Replace control panel circuit board.
Turn the POWER to "OFF" and unplug the unit from the wall outlet for 5 min-
utes. After 5 minutes plug the unit back into wall outlet, and operate as normal.
If the problem persist contact customer service.
Normal operation, will continue to run for several minutes before shutting
down. Times will vary based on heating. UNIT WILL BLOW COOL AIR.
Normal operation, unit will periodically run to test air temperature.
Will run 3 minute of cool air and 3 minutes of warm air.
Replace control panel circuit board.
Replace control panel circuit board.
6 Infrared Quartz heating elements.
Change the remote batteries.
Operate remote transmitter at a slow measured pace. Press the remote control
buttons with an even motion and gentle pressure. Repeatedly pressing buttons in
rapid succession may cause the transmitter to malfunction.
Operate the remote at a distance less than 20 feet from the front of the
appliance; point the remote at the control panel.
6
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