Troubleshooting - Duraflame 20QI071ARA Manual

TROUBLESHOOTING

Problem
Display shows " "
Display shows " "
Display shows " "
Display shows " "
Beeping Sound.
Heater does not blow
warm air.
The heater is taking a long
time to reach desired room
temperature.
Temperature will not
change.
Heater does not turn on
but other functions work
fine.
Buttons do not work.
Control panel does not
illuminate.
How many quartz heating
elements are in my unit?
Remote control is not
working when buttons are
pressed.
A392
Root Cause
The thermostat sensor is
broken or disconnected.
The thermostat sensor is
broken.
Manual Reset overheat
protection has triggered.
Power cord overheating
protection has activated.
The heater air outlet is
blocked.
Cool down cycle
Not reaching set
temperature.
Not reaching set
temperature.
Improper use of unit
Location
Location
Use of surge protector/
extension cord.
Defective control panel
circuit board.
Manual reset needed
Defective control panel
circuit board.
Defective control panel
circuit board.
20QI product Inquiry.
No batteries or battery
power.
poor signal
Distance
Corrective Action
Unplug the heater, remove the back panel of the heater and check that the
thermostat is plugged into the main circuit board. If this does not solve the
problem contact customer service.
Contact customer service.
Inspect the heater and check that the air inlets and outlets are not blocked as this
may cause overheating. Unplug the heater for 30 minutes and allow it to cool
down. Replug and operate, monitor the heater for signs of overheating, if the
problem persist discontinue use of the heater and contact customer service.
Check your heater cord and plug connections. Faulty wall outlet connections
or loose plugs can cause the outlet or plug to overheat. Be sure the plug fits tight
in the outlet. Heaters draw more current than small appliances, overheating of
the outlet may occur even if it has not occurred with the use of other appliances.
During use check frequently to determine if your plug outlet or faceplate is
HOT! If so, discontinue use of the heater and have a qualified electrician check
and/or replace the faulty outlet(s).
Check that nothing is in front of the the heater air outlet by at least 3 feet (0.9m).
Press and hold the ECO Mode button on the control panel for 10 seconds to
detective the Safer Sensor.
Normal operation, will continue to run for several minutes before shutting
down. Times will vary based on temperatures. During this time cool air will
blow.
Perform a master reset; turn off and unplug unit. Hold down main power
button on the unit itself. Continue to hold button down while plugging unit
back in. Once unit is plugged back in continue to hold button for 5 seconds and
then release. Turn unit back on and temperature should flash 72 degrees then
display the ambient room temperature.
Unit is designed to be used as a supplemental heat source in conjunction with a
primary heat source.
Unit is designed to be used as a supplemental heat source in conjunction with a
primary heat source.
Your unit should always be positioned on an inside wall with proper insulation.
The heater provides supplemental heating for up to 1000 sq/ft in conjunction
with a primary heat source.
The back and side of the heater should be greater than 6 inches away from ob-
jects for proper air intake.
Plug unit directly into the wall outlet.
Replace control panel circuit board.
Turn the POWER to "OFF" and unplug the unit from the wall outlet for 30
minutes. After 30 minutes plug the unit back into wall outlet, and operate as
normal. If the problem persist contact customer service.
Replace control panel circuit board.
Replace control panel circuit board.
3 Infrared Quartz heating elements.
Change the remote batteries.
Operate remote transmitter at a slow measured pace. Press the remote control
buttons with an even motion and gentle pressure. Repeatedly pressing buttons in
rapid succession may cause the transmitter to malfunction.
Operate the remote at a distance less than 20 feet from the front of the
appliance; point the remote at the control panel.
7
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