Audio Authority 1500AH Operator's Manual

OPERATOR GUIDE

Tips

• Speak naturally into the microphone at a distance of about two inches
• Touch keys with the pad of your finger
• Press MIRROR to view yourself (2-way video only) – to aim camera, adjust display tilt

Lane Key Lights

RED (flashing rapidly) = Customer CALLING for service
GREEN (blinking slowly) = Customer placed on HOLD from your counter station
RED (blinking slowly) = Customer placed on HOLD from another counter station
GREEN (flashing rapidly) = Monitoring transaction on another counter station (Master Teller)

Counter Station

• To contact a customer calling
• To place a customer on HOLD
• To contact a customer on hold
• To end contact with customer
• To cancel hold and end contact
• To talk over a customer
• To adjust incoming volume
• To enter/exit PRIVACY (headset) mode
• To activate remote relay
Adjust Counter Station Handset Volume (1500AH or 1503B) or Headset Volume (e.g. 1542S)
• In SETUP MODE, touch PRIVACY and press VOLUME UP or DOWN
• If further volume adjustment is needed (handset transmit or receive) contact your tech support provider
GREEN = Customer in 2-WAY contact with your counter station
RED = Customer in 2-WAY contact with another counter station
Intercom Counter Stations
Touch LANE key
Touch the HOLD key
Touch the LANE key
Touch the active LANE key
Touch the LANE key twice
Touch and hold the active LANE key
Touch VOLUME UP or VOLUME DOWN key
Touch the PRIVACY key
See installer or administrator for instructions
Series 1500